Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

First Place Towing Service Atlanta logo

First Place Towing Service Atlanta

Towing service · Atlanta, GA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 60 towing servicesPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 348 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Jan 2026latest review
📞 Call (404) 914-0939Request a call back

First Place Towing Service Atlanta at a glance

Google reviewers rate the service five stars based on 348 reviews, with the owner responding to all feedback. Customers frequently cite fast response times, competitive pricing, and professional communication as key benefits. One critical review noted a lack of notification when a vehicle was left unattended, highlighting a specific area for improvement in customer updates.

  • Google rating: 5.0 out of 5 from 348 reviews (99% five-star).
  • Reviews on this page: 348 Google reviews (299 with written comments, 6 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: January 9, 2026.
  • Service: Towing Service serving Atlanta, Georgia.

Data from Google, last updated October 25, 2026.

Score profile vs other towing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 98 (median 92)Reliability: 98 (median 89)Momentum: 100 (median 100)
This companyTowing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Place Towing Service Atlanta: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Place Towing Service Atlanta: 98/100 on this factor. Category median: 89.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Place Towing Service Atlanta: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.

Star ratings

348 Google reviews we collected

  • 5 stars34699%
  • 4 stars00%
  • 3 stars10%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 299 written reviews

  • Praise41499%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Speed & response10325%
  • Quality & results8621%
  • Staff & attitude8520%
  • Price & value5914%
  • Would recommend5112%
  • Honesty & trust195%
  • Communication154%

What customers talk about

We read 299 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He showed up right when he said he would and got my problem solved right away.”
    “We called Allstate roadside assistance, they never showed up.”
  • “Great service, very professional— came out of their way to do the job.”
  • “Arrived with in 30 mins and delivered my vehicle with professional service and grace!”
  • “I called and got an instant rate that was more affordable then all the other tow companies I googled.”
  • “Call them they will get you back on the road definitely recommend”
  • “Truly blessed to find an honest, polite, hard working and reasonable tow company.”
  • “They got to me in less than 30 minutes all while communicating efficiently along the way.”

People customers mention

  • Terry 26 reviews
  • Covington 3 reviews
  • Marietta 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired First Place Towing Service Atlanta for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Alejandro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

i compared prices and they was the fastest and best around call them n save some money

Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Terry at First Place Towing really helped me out of a tough situation. My car broke down in the middle of a busy street and after a few calls to other places, Terry came to my rescue. He showed up right when he said he would and got my problem solved right away. Will definitely be calling him anytime I need roadside assistance.

Drienna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was the quickest tow service I ever had. Arrived with in 30 mins and delivered my vehicle with professional service and grace! #1 service. I will definitely use again.

Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, very professional— came out of their way to do the job. Recommend 100%

Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

man this Company is amazing. Came all the way to the state line to get my car. Thank you.

Naki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called and got an instant rate that was more affordable then all the other tow companies I googled..and they came quick! Great service, thank you!

Jobs customers hired them for

JobReviewsCategory typical
Car towing26—
Battery service2—
Tire change2—
Battery2—

Compare with

Photos

Customer reviews

5.0 ★★★★★ 348 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shakur Fakhir4 reviewsTotal number of Google reviews Shakur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got me outta a tuff spot and had my car moved fast

Response from the owner · 8 months ago

Thanks for the review glad we could help.

Alejandro Meza4 reviewsTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

i compared prices and they was the fastest and best around call them n save some money

Response from the owner · 8 months ago

Thanks for the review.

Erickson Taperia1 reviewTotal number of Google reviews Erickson has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buen servicio y rapido

Response from the owner · 8 months ago

Thanks for the 5 star review.

Freddy1 reviewTotal number of Google reviews Freddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rapido servico mi gusta la compañía

Response from the owner · 8 months ago

Thanks for the review.

Anna Marie11 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Call them they will get you back on the road definitely recommend

Response from the owner · 8 months ago

Thanks for the review.

Joy Strong4 reviewsTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great fast and friendly service

Response from the owner · 11 months ago

Thanks for the review.

William N Freeman2 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great series amazing

Response from the owner · a year ago

Thanks for the review.

Versalias Lakes2 reviewsTotal number of Google reviews Versalias has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for great service

Response from the owner · a year ago

Thanks for the 5 star review.

Kerron Brown1 reviewTotal number of Google reviews Kerron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best fast friend service

Response from the owner · a year ago

Thanks for the review glad we could help.

Darryl Patterson3 reviewsTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best towing around great price

Response from the owner · a year ago

Thanks for the review glad we could help in your time of need.

First Place Towing Service Atlanta on Google Maps →

Business details