Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 41 Google reviews tagged “Area rug cleaning”

Darla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★

Excellent job and very professional! Austin and Bryce were great!

Area rug cleaningGeneral carpet cleaning+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the second time I’ve used First Serve Cleaning for my white sofa and wool area rug. The team did a fantastic job and were very professional and courteous. My sofa and rug look amazing! I will definitely use them again and highly recommend!

Upholstery cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Martha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very profesional, responsive, thoughtful, staff took his time to explain the job to satisfaction.

Carpet steam cleaningCarpet cleaningArea rug cleaning
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good Company.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Robin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First Serve did it again! They are very professional and they do an awesome job! They care about making a customer happy and this customer is.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Miriam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I took 3 rugs to be cleaned and one was an Oriental. It had some pet stains that I could not get out. They cleaned all my rugs and they look gorgeous. I highly recommend this service. Very very satisfied.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LeroyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The workers were very professional and courteous. Their work was very excellent. They communicated throughout the entire process.

Area rug cleaningWater damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality+ Quality
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I can not say enough good things about this company. Excellent work and customer service.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They always do a great job! I’ve used them for years.

Carpet steam cleaningArea rug cleaningUpholstery cleaning
beverly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with First Service was very professional and polite in a timely manner,they even place my rug in place and return my calls. Pick up and deliver times were very prompt. I recommend them to anyone and very cost affective. And thank you again.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Misty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BonitaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark and Bryce very professional

Carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
TracyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Carpet cleaning just as expected. The guys were professional and very nice. The area rugs; WOW 😯 I can only imagine how much dirt came off of them because they look brand new!! So happy!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the first phone call with Angie, their service rep, to pick up and delivery, First Serve did an excellent job of handling the clean of my wool rug. The two gentlemen who delivered the rug after cleaning were very patient and made certain it was just as I wanted it positioned. The rug looks great and smells good! No more doggy smell. Thanks!!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ryan15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very thorough and professional. Got an appointment in a reasonable amount of time. Looks great for the upcoming holiday family gatherings

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Patsy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were friendly and was quick. I was surprised how quick they were done.

Area rug cleaningGeneral carpet cleaning
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

WOW, just WOW! Dogs got very sick on carpet installed 2 weeks prior. I just moved to Carmel, IN. and had no idea who to call. Got on Google search. They responded immediately. Mark and Solomon showed up, did the cleanup in less than an hour, including two area rugs I added on. Smell and stains, GONE. Great service, on time, two techs who were great.

Carpet cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Dona11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company is by far the best I've ever used. I will never trust any other company to clean my 2 huge rugs and upholstered furniture. My rugs were double wrapped in heavy brown paper. I've never had that done before. The guys were very professional and my rugs look beautiful. Thanks First Serve!

Area rug cleaningUpholstery cleaning
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Looks and smell great.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is our second time using First Serve cleaning and we have received great service both times! I absolutely would recommend them.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kassey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First Serve cleaned our carpet in our 22,000 square foot building in just 2 days! They work fast, efficiently, and are very professional. Thank you all again!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Shannon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always very professional and courteous. They are my go to guys when it comes to carpet cleaning!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
K2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've used First Serve twice, both times they were progressing, friendly, on time, and provided excellent service. Highly recommend for pet stain removal.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
NickLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First Serve team was great! Shoes up on time, professional cleaners & carpets look great!! Completely satisfied!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Terrie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very responsive, knowledgeable, and willing to talk us though the services we really needed (and didn't).

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
StephanieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The staff was very friendly and explained everything well. They came in and cleaned 3 carpeted rooms in a very quick and efficient manner. I would highly recommend First Serve Cleaning and Restoration.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Helen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome company! Courteous staff!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Anita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome company! Great service and courteous staff!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
HetalLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Garry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning
Anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaningPet stain & odor removal
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaning
N4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Lena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Suhrid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaning
Will11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Quality
Kayla5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Quality
ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

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