Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

📞 Call (463) 300-6782Request a call backWebsite ↗

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.64
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 64 Google reviews tagged “Carpet cleaning” · showing 20

MaryBeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always thorough & easy going. Kind people :)

Great priceCarpet cleaning+ Responsiveness+ Punctuality+ Quality
Sherri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We have been using First Serve for carpet cleaning for many years. Entire staff is friendly and professional! Same guys have been employed for years and do such a thorough job. I highly recommend!!👏👏👍👍🫶🫶

Great priceCarpet steam cleaningCarpet cleaning
Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The team worked efficiently and explained their process. Great job and professional work!

Great priceCarpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality
Courtney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very impressed and will definitely use this company again. We had both carpet and mattress cleaning done after we had a sick family member dirty our carpets and beds. We were able to get on the schedule quickly, the guys were so friendly, and the cleaning itself was phenomenal.

Great priceCarpet cleaningMattress cleaning
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bryce and (I can’t remember the other guys name) but they were amazing! Polite, efficient and just did a fantastic job. We will continue to use them!

Great priceCarpet cleaning
Claudia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is the 3rd time we’ve used First Serve for carpet cleaning. As always, customer service of the techs was great!! They explained the process before and after great and really took care of our carpet. The carpet looks and smells great. We had an area that our dog targeted and had a smell. The smell is no longer…

Reasonable priceCarpet steam cleaningCarpet cleaning
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent job. Professional and great attitude.

Carpet cleaning+ Punctuality+ Professionalism
DawnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They have cleaned our carpets for years and they still do a great job!! They’re friendly, prompt, and listen to our concerns. We’ve never been disappointed!

General carpet cleaningCarpet cleaning+ Responsiveness+ Quality
Martha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very profesional, responsive, thoughtful, staff took his time to explain the job to satisfaction.

Carpet steam cleaningCarpet cleaningArea rug cleaning
Jerad6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent work. Friendly crew. Clean carpets! First Serve is always our first choice!

Carpet cleaningCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
EmmaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The two gentlemen that came were very professional doing their job and communicating with me. Totaly recommend them to others. Thanks guys

Carpet cleaning
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carpet looks good

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Gretchen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and fast service. We had a cat that marked on the carpet in our playroom. First Serve was in and out and put an enzyme treatment that removed the pet odor.

Carpet cleaning+ Punctuality+ Quality+ Professionalism
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do such a great job. Always super nice ppl and professional. They are quick yet efficient. A business you can rely on time and time again. Wouldn’t use anyone else

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

LEXCELLENT job! Looks amazing. Highly recommend your Company. Thank you for a.job well done !

Carpet cleaningGeneral carpet cleaningUpholstery cleaning
C'AiraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Took about 30min. The guys were nice and had good communication. When I requested additional attention on the lip of the stairs, they went back over it without expressing a problem.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Misty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
BonitaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark and Bryce very professional

Carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very efficient, friendly and did a great job cleaning my sectional couch and area rug. Will definitely use them again!

Carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more carpet cleaning reviews (44 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning199—
Carpet steam cleaning84$107–$247
Upholstery cleaning69—
Pet stain & odor removal65—
Carpet cleaning64—
Area rug cleaning41—
Water damage-related cleanup & repair36—
Water removal23—

Compare with

ServiceMaster Commercial Cleaning Services logoServiceMaster Commercial Cleaning ServicesExperts Score 99Indianapolis · 5.00★Right The 1st Time logoRight The 1st TimeExperts Score 96Indianapolis · 4.93★Sunshine Clean Indy logoSunshine Clean IndyExperts Score 94Indianapolis · 4.94★