Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.86
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$107–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 86 Google reviews tagged “Carpet steam cleaning” · showing 20

Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very happy with the work done by First Serve this week. Carpets look great, techs and customer service team were on point and price was very reasonable. Thank you, First Serve team!

Customer photo from Gail's review
Great priceCarpet steam cleaning
Valerie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our carpet was way overdue for a cleaning. First Serve did a great job and made our carpet look great. Quick turnaround from the time I called until they were able to get us on their schedule. Professional and pleasant gentlemen did the work. Very pleased overall.

Reasonable priceCarpet steam cleaning
Sherri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We have been using First Serve for carpet cleaning for many years. Entire staff is friendly and professional! Same guys have been employed for years and do such a thorough job. I highly recommend!!👏👏👍👍🫶🫶

Great priceCarpet steam cleaningCarpet cleaning
YolandaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I appreciate them. They did the best they could our carpets look great there were some challenges, but they took time to make it look the best they could, and they considered miscommunication about the number of rugs that were supposed to be cleaned.

Great priceCarpet steam cleaning
Jevne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Love the First Serve team. Always thorough, give added attention to dirty/worn areas, pleasant and on time!

Great priceCarpet steam cleaning
CherylLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Solomon and Austin did a great job! On time, professional, and knowledgeable. Highly recommend this group!

Great priceGeneral carpet cleaning
Lydia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very respectful, intelligent, loyal and trustworthy. They did a awesome work i'ii always recommend them to people. Thanks for taking all the dirt from my carpets.

Customer photo from Lydia's review
Great priceCarpet steam cleaning
joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly guys. Did a great job on 4 rooms and 2 closets at a reasonable price.

Reasonable priceCarpet steam cleaning
Pat12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The men were very polite and efficient. The y did a great job on my bedroom rug and empathized to call them back if anything shows up we the rug dried. I took their card for any future carpet or upholstery need.

Carpet steam cleaning
Howard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional and did an absolutely excellent job!

Reasonable priceCarpet steam cleaning
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I can continue to be very please with the company’s efficient and personable services.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Denise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional and on time

Reasonable priceCarpet steam cleaning
DaveLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They were very prompt, courteous, and thorough. Their work was excellent. They listened well to my concerns and took time to advise me of the best products to use in my machine

Carpet steam cleaning
Scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service at a great price. Our go to. For everything carpet cleaning related. Also booking was super easy and convenient.

Great priceCarpet steam cleaning
Casi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a great experience and I would highly recommend. Extremely friendly workers. They were on time and very efficient in their job!

Not sureCarpet steam cleaning
JeffreyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We only use First Serve for our carpet cleaning and emergency clean up needs. We have used them for years. The team they send is friendly, conscientious and informative. You cannot go wrong using this great service company.

Reasonable priceCarpet steam cleaning
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

First Serve was the only Company that answered my call at 5:00 am. From start to finish they were top notch. Everyone was friendly and helpful. Answered all my questions in a very stressful situation. I highly recommend them.

Reasonable priceFlood cleanupWater removalCarpet steam cleaning
Gail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very satisfied with the quality of our carpet cleaning experience! Glen and Austin did a great job. Carpets look great and our home smells fresh and clean without the overly deodorized smell I’ve experienced with other companies. I would 100% recommend First Serve!

Reasonable priceCarpet steam cleaning
NancyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The carpet looks great, especially pleased that the stains on our light carpet were all gone! The employees doing the work were very polite and knowledgeable. Very happy with First Serve Cleaning and Restoration.

Great priceCarpet steam cleaning
Kristi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Austin and Bryce did a wonderful job on cleaning our carpets and very professional customer service. They were prompt and explained everything they completed. I would highly recommend them and will use them again.

Carpet steam cleaningUpholstery cleaning

Show more carpet steam cleaning reviews (66 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

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