How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREFirst Serve Cleaning and Restoration
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews
Report card
Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired First Serve Cleaning and Restoration for 8 kinds of job.
First Serve Cleaning and Restoration for general carpet cleaning
Clear ✕All 200 Google reviews tagged “General carpet cleaning” · showing 60
The team at First Serve always do a good job. That is the only ones we use. Thanks again.
Always thorough & easy going. Kind people :)
A wonderful and thorough job as always! I highly recommend First Serve!
Solomon and Austin did a great job! On time, professional, and knowledgeable. Highly recommend this group!
Wonderful job as usual!
The technicians were great. Numerous stains removed and the carpet looks great.
We had First Serve do carpet and bathroom floor cleaning in our office building (it has a metal fab. shop attached so can get quite dirty over time). It had been 5+ years since the last professional cleaning. First Serve did a quick estimate, sent the estimate back same day, and I was able to have it scheduled for…
The 2 technicians were great! Timely, professional and communicated what the process was very clearly. Thanks!
The guys were on time and did a great job.
They did a fantastic job and worked hard to get stains out that we didn’t expect to come out. Very professional and communicated well. Would absolutely use the again.
Very professional guys. We have used this company many times over the years! Always do great work, always on time and carpets look AMAZING! Great job, Austin & Mark! Highly Recommended 🅰️➕
Excellent job and very professional! Austin and Bryce were great!
First Serve was easy to work with when we had a water leak that soaked a bedroom and living area. The owner, Todd, actually came out the same day I called to do an inspection/estimate on site himself. Todd and his team were all professional as well as personable. Austin, Brice and Glen did an excellent job,…
Austin and Gavin were fast professional and did a great job cleaning my indoor entry rug outdoor furniture cushions and outdoor rug. I have trusted and used them for years and have never been disappointed. Great service!!
The best in the business! Their caring really shows!
They were on time, careful, had attention to detail and were very pleasant. We will have them come back.
Fast and did a great job. Very friendly! Great Christian guy even offered my husband prayer. Offered enzymes for cat pee smell and suggestions. Will definitely use them again.
Very friendly, prompt service. Addressed all of my questions. For straight years, four straight excellent service visits. Highly recommended.
I'm very pleased with the responsiveness, value and quality First Serve has now provided on two occasions. I had my first cleaning job in spring 2017 and, when I expressed some concerns, they returned to do more work and ensure my complete satisfaction. I couldn't ask for more. So I've just called them back again…
The company has great communication. They let me know who would be here and when. I also received a text when the employee was on his way. The carpets are clean and the whole house smells fresh.
They have cleaned our carpets for years and they still do a great job!! They’re friendly, prompt, and listen to our concerns. We’ve never been disappointed!
My property management company sends your company every year! First serve always exceeds my expectations. Austin & Corbin were on time and very professional as always. They answered any questions I had and will definitely request them for future visits for carpets needs.
Local family owned business. Superb customer service, outstanding work, and very professional. I’m a returning customer and will definitely continue to use their services in the future.
Excellent communication, on time & carpets look Great!
Always friendly and professional! Really nice crew!
Great service. Keeps you well informed of arrival times. Quick, efficient, and wonderful results.
The team arrived even earlier than scheduled and completed the work quickly and quietly, well under the projected price. They were polite and friendly and nicely accommodated my challenging dogs and difficult requests. This is the third time they've cleaned for me (carpeting and upholstery) and the third time I've…
Tough to rate. 3 1/2 stars. Good customer service. Friendly. Professional. Reasonable. On time. I’m just not completely satisfied with how the couches and the stairs came out. Especially the couches. It looks no different. Plus there are a few spots still on certain areas of the carpet.
Updated review: the general manager and two other team members came back to our house a few days later and remedied the issue of the few spots on our carpet and now everything is perfect! Very courteous and professional. Whole house carpet cleaning - I would have given a higher review but they didn’t get a spot…
I took 3 rugs to be cleaned and one was an Oriental. It had some pet stains that I could not get out. They cleaned all my rugs and they look gorgeous. I highly recommend this service. Very very satisfied.
I can not say enough good things about this company. Excellent work and customer service.
Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.
LEXCELLENT job! Looks amazing. Highly recommend your Company. Thank you for a.job well done !
Appreciate your fast and efficient service. The carpet looks great and the guys very nice and professional.
did a great job. on-time and professional. would highly recommend.
Very professional & thorough both on the phone & in person. Will definitely use again.
Out of all the carpet cleaning companies I would say this is the best one. The people are friendly, professionally, and do an amazing job.
It was late, it was an emergency, and they responded to my call and came out right away. They followed up the next morning as they said they would and are doing an amazing job. They explained how they work with the insurance carrier to expedite the process and repairs/replacements. I would HGHLY recommend this company!
Very professional and responsive. Will definitely use there services again. Service used: carpet cleaning and pet stain removal.
They were very responsive and we quickly booked our appointment. They were very flexible with timing. I was hoping they would be able to do more with the stains on our floor but they were unable to.
Great and efficient service, thank you!
Excellent service. Very courteous. Thank you!
Very thorough and professional. Got an appointment in a reasonable amount of time. Looks great for the upcoming holiday family gatherings
Had a concern with an area and they sent someone right back out. They were professional and knew exactly what happened. My rugs look and feel amazing.
They were friendly and was quick. I was surprised how quick they were done.
I have been using this company since 2009. I absolutely love everything about the service they provide. Always the same familiar faces and I am always satisfied with the quick, thorough, clean carpet service they provide every single time.
Mark and Solomon were completely professional and took great care to work around rooms, corners, and furniture while cleaning our carpet. They spent extra time on the high traffic areas to make sure the carpet was thoroughly clean. Cleaning solution from their system in the van was hot, not just lukewarm like others…
Best team
Very efficient and very friendly.
On time, friendly, and did an amazing job!
The best customer service and pricing! Highly recommended!
Polite, quick and efficient service.
Mark and Solomon did an excellent job on my mom's carpet. Very courteous and hard working!
Arrived on time. Are always friendly and professional.
The guys were very personable, polite and efficient.
Gavin and his colleague did an amazing job and they were quick and very professional! I have cats that like to run outside, and they were very careful with them and worked amazingly around them! Definitely the place I would go for pet stain removal!
Gavin and Solomon were prompt, professional, and very efficient with cleaning our carpet. They left it smelling fresh and looking 100% better within a quick and reasonable time.
2nd time using them. Great
Nice guy's. Quick and efficient. They gave me a gift.
Always great service, showed up earlier than the appointment and cleaned all house siding and back patio as requested. Extremely clean, quick, and conscientious about the power meter and anything else in the way, being careful and communicating well. We've used them for carpet cleaning in the past as well. Would…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 199 | — |
| Carpet steam cleaning | 84 | $107–$247 |
| Upholstery cleaning | 69 | — |
| Pet stain & odor removal | 65 | — |
| Carpet cleaning | 64 | — |
| Area rug cleaning | 41 | — |
| Water damage-related cleanup & repair | 36 | — |
| Water removal | 23 | — |
