How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREFirst Serve Cleaning and Restoration
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews
Report card
Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired First Serve Cleaning and Restoration for 8 kinds of job.
First Serve Cleaning and Restoration for general carpet cleaning
Clear ✕All 200 Google reviews tagged “General carpet cleaning” · showing 120
The team at First Serve always do a good job. That is the only ones we use. Thanks again.
Always thorough & easy going. Kind people :)
A wonderful and thorough job as always! I highly recommend First Serve!
Solomon and Austin did a great job! On time, professional, and knowledgeable. Highly recommend this group!
Wonderful job as usual!
The technicians were great. Numerous stains removed and the carpet looks great.
We had First Serve do carpet and bathroom floor cleaning in our office building (it has a metal fab. shop attached so can get quite dirty over time). It had been 5+ years since the last professional cleaning. First Serve did a quick estimate, sent the estimate back same day, and I was able to have it scheduled for…
The 2 technicians were great! Timely, professional and communicated what the process was very clearly. Thanks!
The guys were on time and did a great job.
They did a fantastic job and worked hard to get stains out that we didn’t expect to come out. Very professional and communicated well. Would absolutely use the again.
Very professional guys. We have used this company many times over the years! Always do great work, always on time and carpets look AMAZING! Great job, Austin & Mark! Highly Recommended 🅰️➕
Excellent job and very professional! Austin and Bryce were great!
First Serve was easy to work with when we had a water leak that soaked a bedroom and living area. The owner, Todd, actually came out the same day I called to do an inspection/estimate on site himself. Todd and his team were all professional as well as personable. Austin, Brice and Glen did an excellent job,…
Austin and Gavin were fast professional and did a great job cleaning my indoor entry rug outdoor furniture cushions and outdoor rug. I have trusted and used them for years and have never been disappointed. Great service!!
The best in the business! Their caring really shows!
They were on time, careful, had attention to detail and were very pleasant. We will have them come back.
Fast and did a great job. Very friendly! Great Christian guy even offered my husband prayer. Offered enzymes for cat pee smell and suggestions. Will definitely use them again.
Very friendly, prompt service. Addressed all of my questions. For straight years, four straight excellent service visits. Highly recommended.
I'm very pleased with the responsiveness, value and quality First Serve has now provided on two occasions. I had my first cleaning job in spring 2017 and, when I expressed some concerns, they returned to do more work and ensure my complete satisfaction. I couldn't ask for more. So I've just called them back again…
The company has great communication. They let me know who would be here and when. I also received a text when the employee was on his way. The carpets are clean and the whole house smells fresh.
They have cleaned our carpets for years and they still do a great job!! They’re friendly, prompt, and listen to our concerns. We’ve never been disappointed!
My property management company sends your company every year! First serve always exceeds my expectations. Austin & Corbin were on time and very professional as always. They answered any questions I had and will definitely request them for future visits for carpets needs.
Local family owned business. Superb customer service, outstanding work, and very professional. I’m a returning customer and will definitely continue to use their services in the future.
Excellent communication, on time & carpets look Great!
Always friendly and professional! Really nice crew!
Great service. Keeps you well informed of arrival times. Quick, efficient, and wonderful results.
The team arrived even earlier than scheduled and completed the work quickly and quietly, well under the projected price. They were polite and friendly and nicely accommodated my challenging dogs and difficult requests. This is the third time they've cleaned for me (carpeting and upholstery) and the third time I've…
Tough to rate. 3 1/2 stars. Good customer service. Friendly. Professional. Reasonable. On time. I’m just not completely satisfied with how the couches and the stairs came out. Especially the couches. It looks no different. Plus there are a few spots still on certain areas of the carpet.
Updated review: the general manager and two other team members came back to our house a few days later and remedied the issue of the few spots on our carpet and now everything is perfect! Very courteous and professional. Whole house carpet cleaning - I would have given a higher review but they didn’t get a spot…
I took 3 rugs to be cleaned and one was an Oriental. It had some pet stains that I could not get out. They cleaned all my rugs and they look gorgeous. I highly recommend this service. Very very satisfied.
I can not say enough good things about this company. Excellent work and customer service.
Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.
LEXCELLENT job! Looks amazing. Highly recommend your Company. Thank you for a.job well done !
Appreciate your fast and efficient service. The carpet looks great and the guys very nice and professional.
did a great job. on-time and professional. would highly recommend.
Very professional & thorough both on the phone & in person. Will definitely use again.
Out of all the carpet cleaning companies I would say this is the best one. The people are friendly, professionally, and do an amazing job.
It was late, it was an emergency, and they responded to my call and came out right away. They followed up the next morning as they said they would and are doing an amazing job. They explained how they work with the insurance carrier to expedite the process and repairs/replacements. I would HGHLY recommend this company!
Very professional and responsive. Will definitely use there services again. Service used: carpet cleaning and pet stain removal.
They were very responsive and we quickly booked our appointment. They were very flexible with timing. I was hoping they would be able to do more with the stains on our floor but they were unable to.
Great and efficient service, thank you!
Excellent service. Very courteous. Thank you!
Very thorough and professional. Got an appointment in a reasonable amount of time. Looks great for the upcoming holiday family gatherings
Had a concern with an area and they sent someone right back out. They were professional and knew exactly what happened. My rugs look and feel amazing.
They were friendly and was quick. I was surprised how quick they were done.
I have been using this company since 2009. I absolutely love everything about the service they provide. Always the same familiar faces and I am always satisfied with the quick, thorough, clean carpet service they provide every single time.
Mark and Solomon were completely professional and took great care to work around rooms, corners, and furniture while cleaning our carpet. They spent extra time on the high traffic areas to make sure the carpet was thoroughly clean. Cleaning solution from their system in the van was hot, not just lukewarm like others…
Best team
Very efficient and very friendly.
On time, friendly, and did an amazing job!
The best customer service and pricing! Highly recommended!
Polite, quick and efficient service.
Mark and Solomon did an excellent job on my mom's carpet. Very courteous and hard working!
Arrived on time. Are always friendly and professional.
The guys were very personable, polite and efficient.
Gavin and his colleague did an amazing job and they were quick and very professional! I have cats that like to run outside, and they were very careful with them and worked amazingly around them! Definitely the place I would go for pet stain removal!
Gavin and Solomon were prompt, professional, and very efficient with cleaning our carpet. They left it smelling fresh and looking 100% better within a quick and reasonable time.
2nd time using them. Great
Nice guy's. Quick and efficient. They gave me a gift.
Always great service, showed up earlier than the appointment and cleaned all house siding and back patio as requested. Extremely clean, quick, and conscientious about the power meter and anything else in the way, being careful and communicating well. We've used them for carpet cleaning in the past as well. Would…
First Serve did a great job and we would use them from now on to clean all of our carpets!
Super professional and friendly! Fast, reasonable and speedy! I would recommend them to everyone!
quick and efficient. Looks great. Good job guys
They did a excellent job. Very nice young men. Very professional. I have used them before and will continue to use them.
Looks and smell great.
This is our 2nd time using First Serve and we will never use anyone else! They arrive on time, so an amazing and thorough job (including getting under beds and baby cribs to the best of their ability!) I had them do a fabric rocking chair in our nursery as well and it looks brand new! So efficient and considerate - Very happy with their work!
Courteous, on-time and good job
The technicians were here on time and were dressed professionally and were polite and efficient. The citrus scent smelled so clean.
We have used First Serve on many occasions and as always the service is excellent!
They were quick and professional. Would definitely use their services again.
Excellent service and pricing! Your team was prompt, thorough and professional. I recommend you to all of my friends.
Great communication and showed up when promised, went over what they were going to do for the day and explained what they were going to do tomorrow. Thank You!!
They guys at First Serve were great. They were prompt, professional, and courteous. The price was fair and I got what I paid for. Will definitely use them again.
Very good job
First Serve cleaned our carpet in our 22,000 square foot building in just 2 days! They work fast, efficiently, and are very professional. Thank you all again!
All was excellent. My only bit of feedback to them, is that I have laminate flooring at my entry and they tracking in and out on it and really should have quickly wiped it clean when they left. Minor detail.
Always very professional and courteous. They are my go to guys when it comes to carpet cleaning!
Absolutely amazing! Saved me $$$$.$$ …. Wife thought carpet was a total loss. Carpet looks like new, odors are gone. Microfiber furniture is great and much cleaner. Very hard working staff that went above and beyond to do the job RIGHT! Forget the rest….Just Hire The Best! First Serve Will Amaze You! Thank you, Again!
Crew that came to site was excellent. Quick in and out. My only negative is that the chemical smell was a bit much for me after completion. The lemon cleaner smell is a bit overwhelming. If it was a bit warmer outside and you could leave the windows open it would be a non issue. Carpets look and feel clean so job well done.
I've used First Serve twice, both times they were progressing, friendly, on time, and provided excellent service. Highly recommend for pet stain removal.
They showed up on time and were done very quickly. Smells great too!
Quick in and out with quality work. Happy with the results
Best carpet and restoration company in the business. I use them at restaurants and at home. Always on time and accommodating. Todd and Glen are awesome to work with!!
Professional, friendly, answered my questions, and I'm happy with their work
This is the second time we have used them. We have been extremely satisfied with the results. The technicians are professional and hard-working. We will use them again!
Great service, easy scheduling and friendly techs.
Purchased a home and decided to have the carpets cleaned before we moved in. We weren't there during the service visit to talk with the technicians. But during our inspection of the carpets we couldn't see any real difference. If it wasn't for the faint smell of cleaner we wouldn't have know they were there. We…
Excellent service! They did a wonderful job of cleaning our carpets and recliner. Everything looks like new. I would definitely recommend them and would hire them again!
Great work, excellent employees.
Fantastic experience. Very professional and clearly know what they are doing. Charged less than quoted, no attempt to upsell. Wonderful outcome on my carpet which had many stains from a cat with a sensitive tummy. Will certainly use again.
Good job. Great service
Excellent service! Great team. They showed up early and knocked it out quickly. Will definitely recommend to others.
Excellent service and technicians were great. My Carpets are beautiful. They are truly professional and did a wonderful job! This is the third time I have had them and I will recommend them to others. Cathy James
Exodus
I can't express enough how great this company is. I don't normally write reviews but they earned it. They came in did a great job and spent extra time on any trouble spot with no hidden fees. What I was quoted is what I paid which is refreshing. I would recommend this company to anyone
They came out within 10 mins of my toilet busting. Very professional and prompt
The guys arrived on time and went right to work. They were quick, but took the time that was needed to take care of cleaning the carpet, especially the problem areas. I definitely recommend them and will use them again in the future.
First Serve team was great! Shoes up on time, professional cleaners & carpets look great!! Completely satisfied!
First Serve did an outstanding job cleaning our carpets and upholstery. Great service and easy online scheduling. The crew was very courteous and professional.
I have used this company at my previous address to clean tile and grout. They have always done an excellent job
Mark and Chris were friendly and professional. They cleaned 4 bedrooms, hall, stairs, living, and dining rooms all in about 90 minutes! The carpet looks great! I’ve never seen it so clean! The enzyme treatment is a must if you have pets! We have 3 dogs and I can’t smell or see any spots! Thank you!
The technicians were on time and efficient.
Great company! Came out last minute when we moved in to our new home last summer! Guys were friendly and respectful of all the moving happening and worked around us! Great company. I know a lot of people who have used them and everyone seems to think the same. Highly recommended.
First serve cleaning not only did a fantastic job getting our carpets clean they individually looked at each room prior to beginning. They were able to assess the condition of each room and take extra care to solve individual areas problems. Most definitely would recommend this business!
We use them for the business I work for to clean carpets and they are such a pleasure to work with. So professional and helpful. Todd & Glen really take care of their clients.
I have used First Service for many yearS. They are always on time and do excellent work. I highly recommend this business. They are professional and knowledgeable in handling all your needs. Love these guys!
Such professionals! Showed up on time, we’re friendly and respectable and did an amazing job! Terri who scheduled my appt was extremely friendly and helpful and I paid exactly what I was quoted over the phone. Very simple and reasonable, unlike those other companies that charge you a fortune and leave your carpets…
Very responsive, knowledgeable, and willing to talk us though the services we really needed (and didn't).
Service was done professionally, in a timely manner, and with attention to detail
They are very easy to book and schedule. Showed up on time, very professional, and detail oriented with their tasks. I will definitely use them again as needed.
The staff was very friendly and explained everything well. They came in and cleaned 3 carpeted rooms in a very quick and efficient manner. I would highly recommend First Serve Cleaning and Restoration.
They did a nice job on the carpet and furniture. Technicians were friendly and professional. Their scheduling process could some tweaking, but they gave me a fair price on my service. I would definitely recommend them!
This is a top notch group! Scheduling was a breeze. The crew showed up on time and got right to work. Very friendly guys! They took care of our home and addressed all of our issues. In and out in a reasonable amount of time and pricing was very fair. Will recommend and use again without hesitation.
I had my whole house carpet cleaned this morning with pet stain odor removal treatment. The technicians showed up on time and were very knowledgeable and friendly. They walked me through the process and took their time to make sure the carpets were cleaned well. The pricing was good and I will be using this company…
Very nice and friendly service. I will be using them from now on.
I was totally amazed how quick and professional they were. Definitely will use them in the future
On time as scheduled, did a fantastic job on 11 year old carpet, looks almost new
Quick response time, fast service on cleaning day, they shared before and after photos, moved furniture as needed to get the job done properly.
Quality job! Had badly stained white carpet and their service has restored a few more years out of this carpet. They also do an excellent job with furniture and ceramic tile. Recommend!!!
Awesome company! Courteous staff!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 199 | — |
| Carpet steam cleaning | 84 | $107–$247 |
| Upholstery cleaning | 69 | — |
| Pet stain & odor removal | 65 | — |
| Carpet cleaning | 64 | — |
| Area rug cleaning | 41 | — |
| Water damage-related cleanup & repair | 36 | — |
| Water removal | 23 | — |