Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 65 Google reviews tagged “Pet stain & odor removal” · showing 20

Karen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The team worked efficiently and explained their process. Great job and professional work!

Great priceCarpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality
Bethany10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Very professional guys. We have used this company many times over the years! Always do great work, always on time and carpets look AMAZING! Great job, Austin & Mark! Highly Recommended 🅰️➕

Great priceGeneral carpet cleaningPet stain & odor removal
Orlando11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Local family owned business. Superb customer service, outstanding work, and very professional. I’m a returning customer and will definitely continue to use their services in the future.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michele4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent communication, on time & carpets look Great!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The team arrived even earlier than scheduled and completed the work quickly and quietly, well under the projected price. They were polite and friendly and nicely accommodated my challenging dogs and difficult requests. This is the third time they've cleaned for me (carpeting and upholstery) and the third time I've…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Miriam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I took 3 rugs to be cleaned and one was an Oriental. It had some pet stains that I could not get out. They cleaned all my rugs and they look gorgeous. I highly recommend this service. Very very satisfied.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I can not say enough good things about this company. Excellent work and customer service.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Misty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lisa16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job of cleaning chair cushions and couches

Upholstery cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and responsive. Will definitely use there services again. Service used: carpet cleaning and pet stain removal.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Annette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent. They were professional, did a great job.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As always the First Serve team did an amazing job 👏

Carpet cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were earlier than expected, but they moved a couple pieces of furniture for me and put blocks underneath furniture feet to prevent any potential staining. Quick and professional.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the first phone call with Angie, their service rep, to pick up and delivery, First Serve did an excellent job of handling the clean of my wool rug. The two gentlemen who delivered the rug after cleaning were very patient and made certain it was just as I wanted it positioned. The rug looks great and smells good! No more doggy smell. Thanks!!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
StaceyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gentlemen showed up on time, very kind, got all the stains out of pur carpet and left me extra shoe protectors. House smells and looks great!

Carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time, friendly, and did an amazing job!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

WOW, just WOW! Dogs got very sick on carpet installed 2 weeks prior. I just moved to Carmel, IN. and had no idea who to call. Got on Google search. They responded immediately. Mark and Solomon showed up, did the cleanup in less than an hour, including two area rugs I added on. Smell and stains, GONE. Great service, on time, two techs who were great.

Carpet cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys were very personable, polite and efficient.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Autumn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gavin and his colleague did an amazing job and they were quick and very professional! I have cats that like to run outside, and they were very careful with them and worked amazingly around them! Definitely the place I would go for pet stain removal!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Value

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Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

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