How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREFirst Serve Cleaning and Restoration
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews
Report card
Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired First Serve Cleaning and Restoration for 8 kinds of job.
First Serve Cleaning and Restoration for pet stain & odor removal
Clear ✕All 65 Google reviews tagged “Pet stain & odor removal”
The team worked efficiently and explained their process. Great job and professional work!
Very professional guys. We have used this company many times over the years! Always do great work, always on time and carpets look AMAZING! Great job, Austin & Mark! Highly Recommended 🅰️➕
Local family owned business. Superb customer service, outstanding work, and very professional. I’m a returning customer and will definitely continue to use their services in the future.
Excellent communication, on time & carpets look Great!
The team arrived even earlier than scheduled and completed the work quickly and quietly, well under the projected price. They were polite and friendly and nicely accommodated my challenging dogs and difficult requests. This is the third time they've cleaned for me (carpeting and upholstery) and the third time I've…
I took 3 rugs to be cleaned and one was an Oriental. It had some pet stains that I could not get out. They cleaned all my rugs and they look gorgeous. I highly recommend this service. Very very satisfied.
I can not say enough good things about this company. Excellent work and customer service.
Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.
Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.
They did a great job of cleaning chair cushions and couches
Very professional and responsive. Will definitely use there services again. Service used: carpet cleaning and pet stain removal.
Excellent. They were professional, did a great job.
As always the First Serve team did an amazing job 👏
They were earlier than expected, but they moved a couple pieces of furniture for me and put blocks underneath furniture feet to prevent any potential staining. Quick and professional.
From the first phone call with Angie, their service rep, to pick up and delivery, First Serve did an excellent job of handling the clean of my wool rug. The two gentlemen who delivered the rug after cleaning were very patient and made certain it was just as I wanted it positioned. The rug looks great and smells good! No more doggy smell. Thanks!!
Gentlemen showed up on time, very kind, got all the stains out of pur carpet and left me extra shoe protectors. House smells and looks great!
On time, friendly, and did an amazing job!
WOW, just WOW! Dogs got very sick on carpet installed 2 weeks prior. I just moved to Carmel, IN. and had no idea who to call. Got on Google search. They responded immediately. Mark and Solomon showed up, did the cleanup in less than an hour, including two area rugs I added on. Smell and stains, GONE. Great service, on time, two techs who were great.
The guys were very personable, polite and efficient.
Gavin and his colleague did an amazing job and they were quick and very professional! I have cats that like to run outside, and they were very careful with them and worked amazingly around them! Definitely the place I would go for pet stain removal!
Gavin and Solomon were prompt, professional, and very efficient with cleaning our carpet. They left it smelling fresh and looking 100% better within a quick and reasonable time.
They did a wonderful job! Absolutely will be coming back whenever I need anything done! They went the extra mile for me.
The technicians were here on time and were dressed professionally and were polite and efficient. The citrus scent smelled so clean.
Excellent service and pricing! Your team was prompt, thorough and professional. I recommend you to all of my friends.
Great job, great crew
Communication was great from the time of scheduling (on-line). The day of I received a text when the crew was on their way and they arrived promptly at the scheduled time. Both gentlemen were friendly and professional and they worked their magic to get nasty stains out of living room and stairway carpet. I highly…
Absolutely amazing! Saved me $$$$.$$ …. Wife thought carpet was a total loss. Carpet looks like new, odors are gone. Microfiber furniture is great and much cleaner. Very hard working staff that went above and beyond to do the job RIGHT! Forget the rest….Just Hire The Best! First Serve Will Amaze You! Thank you, Again!
I've used First Serve twice, both times they were progressing, friendly, on time, and provided excellent service. Highly recommend for pet stain removal.
Quick in and out with quality work. Happy with the results
This is the second time we have used them. We have been extremely satisfied with the results. The technicians are professional and hard-working. We will use them again!
Fantastic experience. Very professional and clearly know what they are doing. Charged less than quoted, no attempt to upsell. Wonderful outcome on my carpet which had many stains from a cat with a sensitive tummy. Will certainly use again.
I can't express enough how great this company is. I don't normally write reviews but they earned it. They came in did a great job and spent extra time on any trouble spot with no hidden fees. What I was quoted is what I paid which is refreshing. I would recommend this company to anyone
We used the Bio-Nihilator Pet & Stain Odor Eliminator. It took the stain out of the carpet very well and smells great! Highly recommend!
First Serve team was great! Shoes up on time, professional cleaners & carpets look great!! Completely satisfied!
First Serve did an outstanding job cleaning our carpets and upholstery. Great service and easy online scheduling. The crew was very courteous and professional.
Mark and Chris were friendly and professional. They cleaned 4 bedrooms, hall, stairs, living, and dining rooms all in about 90 minutes! The carpet looks great! I’ve never seen it so clean! The enzyme treatment is a must if you have pets! We have 3 dogs and I can’t smell or see any spots! Thank you!
They did a great job. The grout in my bathroom band kitchen sparkle and carpet looks great. They were fair with cost and very professional. A real plus was they got no water on the hardwood floors. Great job. Bev
Great company! Came out last minute when we moved in to our new home last summer! Guys were friendly and respectful of all the moving happening and worked around us! Great company. I know a lot of people who have used them and everyone seems to think the same. Highly recommended.
First serve cleaning not only did a fantastic job getting our carpets clean they individually looked at each room prior to beginning. They were able to assess the condition of each room and take extra care to solve individual areas problems. Most definitely would recommend this business!
Very responsive, knowledgeable, and willing to talk us though the services we really needed (and didn't).
They are very easy to book and schedule. Showed up on time, very professional, and detail oriented with their tasks. I will definitely use them again as needed.
The staff was very friendly and explained everything well. They came in and cleaned 3 carpeted rooms in a very quick and efficient manner. I would highly recommend First Serve Cleaning and Restoration.
I had my whole house carpet cleaned this morning with pet stain odor removal treatment. The technicians showed up on time and were very knowledgeable and friendly. They walked me through the process and took their time to make sure the carpets were cleaned well. The pricing was good and I will be using this company…
Quality job! Had badly stained white carpet and their service has restored a few more years out of this carpet. They also do an excellent job with furniture and ceramic tile. Recommend!!!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 199 | — |
| Carpet steam cleaning | 84 | $107–$247 |
| Upholstery cleaning | 69 | — |
| Pet stain & odor removal | 65 | — |
| Carpet cleaning | 64 | — |
| Area rug cleaning | 41 | — |
| Water damage-related cleanup & repair | 36 | — |
| Water removal | 23 | — |