Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

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Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “Upholstery cleaning” · showing 20

Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful job as usual!

Upholstery cleaningGeneral carpet cleaning
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I can continue to be very please with the company’s efficient and personable services.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Kristi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Austin and Bryce did a wonderful job on cleaning our carpets and very professional customer service. They were prompt and explained everything they completed. I would highly recommend them and will use them again.

Carpet steam cleaningUpholstery cleaning
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Austin did a great job

Reasonable priceUpholstery cleaning
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The two gentlemen arrived and did a VERY thorough job on my mom's recliner. I was very impressed with the quality of the service that they provided and how great the chair looked after they were done.

Great priceUpholstery cleaning
Kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Austin and Gavin were fast professional and did a great job cleaning my indoor entry rug outdoor furniture cushions and outdoor rug. I have trusted and used them for years and have never been disappointed. Great service!!

Great priceUpholstery cleaningGeneral carpet cleaning
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The best in the business! Their caring really shows!

Upholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the second time I’ve used First Serve Cleaning for my white sofa and wool area rug. The team did a fantastic job and were very professional and courteous. My sofa and rug look amazing! I will definitely use them again and highly recommend!

Upholstery cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
LaShondaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★

Tough to rate. 3 1/2 stars. Good customer service. Friendly. Professional. Reasonable. On time. I’m just not completely satisfied with how the couches and the stairs came out. Especially the couches. It looks no different. Plus there are a few spots still on certain areas of the carpet.

General carpet cleaningUpholstery cleaning
S.E.Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mark and his partner were prompt, professional, and pleasant. They wasted no time getting the job done. I would definitely recommend First Serve.

Carpet steam cleaningUpholstery cleaning
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and friendly guys. Thank you!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I can not say enough good things about this company. Excellent work and customer service.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
James13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.

Carpet cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I appreciate the patience and great job that Mark and Bryce did in my home today. They did a pretty thorough job in a very timely manner. Very professional! Thank you! I will use you again.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They always do a great job! I’ve used them for years.

Carpet steam cleaningArea rug cleaningUpholstery cleaning
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job. The couches/cushions look amazing.

Upholstery cleaning+ Quality+ Professionalism
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

LEXCELLENT job! Looks amazing. Highly recommend your Company. Thank you for a.job well done !

Carpet cleaningGeneral carpet cleaningUpholstery cleaning
Misty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.

Carpet cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very efficient, friendly and did a great job cleaning my sectional couch and area rug. Will definitely use them again!

Carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lisa16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job of cleaning chair cushions and couches

Upholstery cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value

Show more upholstery cleaning reviews (49 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning199—
Carpet steam cleaning84$107–$247
Upholstery cleaning69—
Pet stain & odor removal65—
Carpet cleaning64—
Area rug cleaning41—
Water damage-related cleanup & repair36—
Water removal23—

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