How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCOREFirst Serve Cleaning and Restoration
Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews
Report card
Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired First Serve Cleaning and Restoration for 8 kinds of job.
First Serve Cleaning and Restoration for upholstery cleaning
Clear ✕All 69 Google reviews tagged “Upholstery cleaning”
Wonderful job as usual!
I can continue to be very please with the company’s efficient and personable services.
Austin and Bryce did a wonderful job on cleaning our carpets and very professional customer service. They were prompt and explained everything they completed. I would highly recommend them and will use them again.
Austin did a great job
The two gentlemen arrived and did a VERY thorough job on my mom's recliner. I was very impressed with the quality of the service that they provided and how great the chair looked after they were done.
Austin and Gavin were fast professional and did a great job cleaning my indoor entry rug outdoor furniture cushions and outdoor rug. I have trusted and used them for years and have never been disappointed. Great service!!
The best in the business! Their caring really shows!
This is the second time I’ve used First Serve Cleaning for my white sofa and wool area rug. The team did a fantastic job and were very professional and courteous. My sofa and rug look amazing! I will definitely use them again and highly recommend!
Tough to rate. 3 1/2 stars. Good customer service. Friendly. Professional. Reasonable. On time. I’m just not completely satisfied with how the couches and the stairs came out. Especially the couches. It looks no different. Plus there are a few spots still on certain areas of the carpet.
Mark and his partner were prompt, professional, and pleasant. They wasted no time getting the job done. I would definitely recommend First Serve.
Very professional and friendly guys. Thank you!
I can not say enough good things about this company. Excellent work and customer service.
Solomon and Austin were great. They were professional, respectful and efficient in their time. Will use this service in the future.
I appreciate the patience and great job that Mark and Bryce did in my home today. They did a pretty thorough job in a very timely manner. Very professional! Thank you! I will use you again.
They always do a great job! I’ve used them for years.
Excellent job. The couches/cushions look amazing.
LEXCELLENT job! Looks amazing. Highly recommend your Company. Thank you for a.job well done !
Very friendly. Great results. Will call again and already recommended to a friend. My house looks and smells amazing.
Very efficient, friendly and did a great job cleaning my sectional couch and area rug. Will definitely use them again!
They did a great job of cleaning chair cushions and couches
The 2 guys Todd and Solomon done great work and Professional and nice young men cleaning our Church they are 5 star’s Company
Amazing experience from start (initial inquiry) to finish (follow up)! Highly recommend
This was the second time we've used First Serve for office carpet cleaning. We had a few chairs done this time as well, and will have more done next time. They are quick to respond, on time, and great to work with. They were in and out in a few hours and our office feels fresh and clean once again. Their rates are…
Amazing. Job well done.
I was was not completely satisfied with the cleaning that was done. I was disappointed that the two men that performed the service refused to pull out a furniture item so that they could clean the carpet behind the furniture item!
Always taken care of the job requested and answers all questions!
Very thorough and professional. Got an appointment in a reasonable amount of time. Looks great for the upcoming holiday family gatherings
Both workers were super nice! Did a wonderful job!
We have used First Serve for many years. Their professionalism and quality is always great.
This company is by far the best I've ever used. I will never trust any other company to clean my 2 huge rugs and upholstered furniture. My rugs were double wrapped in heavy brown paper. I've never had that done before. The guys were very professional and my rugs look beautiful. Thanks First Serve!
Gavin and Bryce were techs. Well mannered and polite.
This is our 2nd time using First Serve and we will never use anyone else! They arrive on time, so an amazing and thorough job (including getting under beds and baby cribs to the best of their ability!) I had them do a fabric rocking chair in our nursery as well and it looks brand new! So efficient and considerate - Very happy with their work!
They did a wonderful job! Absolutely will be coming back whenever I need anything done! They went the extra mile for me.
This is our second time using First Serve cleaning and we have received great service both times! I absolutely would recommend them.
Thank you for coming out. I was not home at the time but my husband said the couch looked great and smelled so good i cant wait to get home and see the great job they did. Thank you so much.
On time, professional, speedy service, online booking worked well
Great job, friendly guys
Always very professional and courteous. They are my go to guys when it comes to carpet cleaning!
Absolutely amazing! Saved me $$$$.$$ …. Wife thought carpet was a total loss. Carpet looks like new, odors are gone. Microfiber furniture is great and much cleaner. Very hard working staff that went above and beyond to do the job RIGHT! Forget the rest….Just Hire The Best! First Serve Will Amaze You! Thank you, Again!
I've used First Serve twice, both times they were progressing, friendly, on time, and provided excellent service. Highly recommend for pet stain removal.
Excellent service! They did a wonderful job of cleaning our carpets and recliner. Everything looks like new. I would definitely recommend them and would hire them again!
Excellent service and technicians were great. My Carpets are beautiful. They are truly professional and did a wonderful job! This is the third time I have had them and I will recommend them to others. Cathy James
First Serve did an outstanding job cleaning our carpets and upholstery. Great service and easy online scheduling. The crew was very courteous and professional.
I have used First Service for many yearS. They are always on time and do excellent work. I highly recommend this business. They are professional and knowledgeable in handling all your needs. Love these guys!
Service was done professionally, in a timely manner, and with attention to detail
They did a nice job on the carpet and furniture. Technicians were friendly and professional. Their scheduling process could some tweaking, but they gave me a fair price on my service. I would definitely recommend them!
I had to schedule this at the last minute, and First Serve found a way to fit me in. My second experience was just as positive as the first!
This is a top notch group! Scheduling was a breeze. The crew showed up on time and got right to work. Very friendly guys! They took care of our home and addressed all of our issues. In and out in a reasonable amount of time and pricing was very fair. Will recommend and use again without hesitation.
Quality job! Had badly stained white carpet and their service has restored a few more years out of this carpet. They also do an excellent job with furniture and ceramic tile. Recommend!!!
Top notch small business! I love supporting local when I can. This is a good company with quality people running it! 10/10 would recommend!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 199 | — |
| Carpet steam cleaning | 84 | $107–$247 |
| Upholstery cleaning | 69 | — |
| Pet stain & odor removal | 65 | — |
| Carpet cleaning | 64 | — |
| Area rug cleaning | 41 | — |
| Water damage-related cleanup & repair | 36 | — |
| Water removal | 23 | — |
