Experts Reviews · Company report
First Serve Cleaning and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

First Serve Cleaning and Restoration

Indianapolis, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 60 post construction cleaning · 4.9★ from 915 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Serve Cleaning and Restoration is better than 93% of post construction cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Serve Cleaning and Restoration is better than 92% of post construction cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Serve Cleaning and Restoration is better than 98% of post construction cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Serve Cleaning and Restoration is better than 100% of post construction cleaning.A
100

Reviews for your job

Customers hired First Serve Cleaning and Restoration for 8 kinds of job.

First Serve Cleaning and Restoration for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 23 Google reviews tagged “Water removal” · showing 20

Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was fantastic! Each member did a very professional and thorough job of diagnosing and treating the problem caused by water entering our basement after a large amount of rain.

Great priceMold inspectionFlood cleanupWater removal
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had burst pipe/flood issues 3 times, in 3 different homes, and First Serve has been by far the best prepared, most professional cleanup company. From responding at 3:00 a.m. to my probably panicky call, to having plenty of equipment, to using that equipment until they were certain my ceiling and floors were…

Flood cleanupWater removal
Charles.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They acted fast and got water in basement cleaned up and dry in no time, very perfesionial and helped me through the whole process. Would highly recommend thanks guys.

Reasonable priceFlood cleanupWater removal
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

First Serve was the only Company that answered my call at 5:00 am. From start to finish they were top notch. Everyone was friendly and helpful. Answered all my questions in a very stressful situation. I highly recommend them.

Reasonable priceFlood cleanupWater removalCarpet steam cleaning
Beverly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were quick to respond and very professional. They were here every day and kept us posted on the drying results. I would highly recommend him

Flood restorationWater removal
KyleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can’t say enough about this company. These guys are always fantastic at what they do. They work clean and always pick up after them selves. We had major water issues a couple years back and I called them out again for our newest ice dam damage. I am comfortable enough to have Bryce, Todd and Glen in the house…

Great priceMold inspectionWater removal
SusieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

First Serve is one of the best companies we have ever worked with. Glenn and Bryce have been a pleasure to work with. We have a 20-year old carpet that we don't want to give up - mess and chaos with replacing. We were so pleased with the carpet cleaning. I dropped a burning candle, leaving soot and wax, and we…

Water removalCarpet steam cleaning
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First Serve was easy to work with when we had a water leak that soaked a bedroom and living area. The owner, Todd, actually came out the same day I called to do an inspection/estimate on site himself. Todd and his team were all professional as well as personable. Austin, Brice and Glen did an excellent job,…

Great priceFlood restorationWater removalGeneral carpet cleaning
Wanda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

When at first my water accident happened the first couple days were on time, after that it was one excuse after the other my insurance company decided to go with someone else I had no choice, but I’m glad they did

OverpricedFlood restorationFlood cleanupWater removal
Roy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had a water line rupture at a healthcare facility and the First Serve crew was there immediately and went straight to work. Their level of care and perfessionalism was top notch. If we ever find ourselves in a mess like that again you can bet First Serve will be our first call! Thanks guys for the rapid response and for knowing just what to do to!

Flood cleanupWater removal+ Responsiveness+ Punctuality+ Quality
BLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Beyond 5 star experience!! Don’t hesitate to call.

Flood cleanupMold inspectionWater removal+ Responsiveness+ Punctuality+ Quality
Charlotte1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

First serve cleaning and restoration for great to work with they made it convenient and easy for me the gentleman that came out here and did all they did all the work are very personable and the easy to talk to and they understand right off the bat what you need so if anybody wants to read this I would hire them…

Flood cleanupFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

10/10 recommend. They have been amazing! So respectful and understanding

Flood cleanupFlood restorationMold cleaning+ Quality
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This business was on time, delivered a quick beginning to remediating my home problem. Thank you so much!

Flood cleanupWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Curt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Writing this as First Serve is in the process of water damage clean up. Out of 5 companies called they figured out away to help as every company has been covered up since the freeze and broken pipes. So far extremely satisfied with what they have done.

Flood cleanupWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Professionalism
AmyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glenn was very personable and knowledgeable. I appreciate his help and ability to explain what would be happening with my home!

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Emmaa week ago★★★★★

Rating only, no written review.

Great priceFlood restorationMold inspectionFlood cleanup
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceWater removalCarpet steam cleaning
steven9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water removal+ Responsiveness
Dane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water removal+ Responsiveness+ Punctuality+ Quality

Show more water removal reviews (3 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 50%Overpriced 2%Not sure 6%

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