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Fischels Commercial & Residential Group

Real estate agency · Waterloo, IA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%98+27.7Replies to reviews 8%23+1.9Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 68 real estate developersPosition by Experts Score among all companies we track in this category. · better than 33%
5.0 ★★★★★ 182 Google reviews · 11 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Aug 2026latest review

Fischels Commercial & Residential Group at a glance

Google reviewers rate the agency five stars based on 182 reviews, highlighting responsive communication, professional guidance, and efficient handling of both residential and commercial transactions. Customers frequently note that agents provided detailed market knowledge and maintained clear contact throughout buying or selling processes, often resulting in timely closings. The sole one-star review cites unauthorized contact with a buyer’s attorney regarding a title issue, which allegedly caused unexpected legal costs, though this isolated complaint contrasts with the overwhelmingly positive feedback regarding service quality.

  • Google rating: 5.0 out of 5 from 182 reviews (98% five-star).
  • Reviews on this page: 187 Google reviews (131 with written comments, 3 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: August 14, 2026.
  • Service: Real Estate Developer serving Waterloo, Iowa.

Data from Google, last updated October 29, 2026.

Score profile vs other real estate developers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews23Satisfaction: 99 (median 99)Reliability: 98 (median 98)Momentum: 100 (median 100)Replies to reviews: 23 (median 43)
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fischels Commercial & Residential Group: 99/100 on this factor. Category median: 99.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fischels Commercial & Residential Group: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fischels Commercial & Residential Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fischels Commercial & Residential Group: 23/100 on this factor. Category median: 43.D
23

Bar = this company · dark tick = category median.

Star ratings

187 Google reviews we collected

  • 5 stars18498%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 131 written reviews

  • Praise17999%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5531%
  • Would recommend3721%
  • Quality & results2413%
  • Speed & response2413%
  • Communication2413%
  • Honesty & trust127%
  • Price & value42%

What customers talk about

We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very knowledgeable and patient as I went through home buying process.”
  • “I appreciate all of their efforts and would use them again or recommend them to others.”
  • “Lance Bertram did an awesome job finding our dream home for us!”
  • “He communicated clearly, stayed on top of every details, and made sure everything was handled efficiently from start to finish.”
  • “Chris's communication was great and I never felt out of the loop.”
  • “…in and highly recommend him to anyone in need of a knowledgeable and reliable real estate professional!…”
  • “Chris is always fair and kind.”

People customers mention

  • Chris 12 reviews
  • Melissa 7 reviews
  • Lance 6 reviews
  • Ellie 6 reviews
  • Norris 4 reviews
  • Bertram 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chris and Melissa were GREAT to work with. Very knowledgeable and patient as I went through home buying process. Always there to answer questions and offer suggestions when needed.

joel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We enjoyed the process Greg Schneider was excellent. Quick response and just a genuinely nice person!

Mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Truly an exceptional and professional real estate service. We sold a home in Evansdale recently. Our agent, Scott, was amazing. We sold quickly and for our asking price. Closing was a breeze also. Shawn was awesome at handling the process for us as out of state homeowners. We can't say enough positive about…

Tracey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ellie was so easy to work with. She was very friendly. communicative, and responded quickly. She answered all of my questions and guided me every step of the way. She provided thoughts and suggestions which helped make the process as stressless as possible. Highly recommend The Fischels Group!

matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris and his team went to great lengths in the entire selling process. Chris's communication was great and I never felt out of the loop. I appreciate all of their efforts and would use them again or recommend them to others. Thanks Fischels team!

Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott Norris is the most helpful person I ever met. He is generous with his time, knowledge, wiliness to inform you on all aspects of the market. He is great. Oh, by the way, he's my son-in-law.

Photos

Customer reviews

5.0 ★★★★★ 182 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
laurie cox1 reviewTotal number of Google reviews laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and Melissa were GREAT to work with. Very knowledgeable and patient as I went through home buying process. Always there to answer questions and offer suggestions when needed.

joel wolter1 reviewTotal number of Google reviews joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We enjoyed the process Greg Schneider was excellent. Quick response and just a genuinely nice person!

Mark Trostel11 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Truly an exceptional and professional real estate service. We sold a home in Evansdale recently. Our agent, Scott, was amazing. We sold quickly and for our asking price. Closing was a breeze also. Shawn was awesome at handling the process for us as out of state homeowners. We can't say enough positive about Fischels and our real estate transaction. Wow! Thank you, Fischels! Mark and PJ Trostel, Colorado

Tracey Armstrong4 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ellie was so easy to work with. She was very friendly. communicative, and responded quickly. She answered all of my questions and guided me every step of the way. She provided thoughts and suggestions which helped make the process as stressless as possible. Highly recommend The Fischels Group!

matt denny2 reviewsTotal number of Google reviews matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and his team went to great lengths in the entire selling process. Chris's communication was great and I never felt out of the loop. I appreciate all of their efforts and would use them again or recommend them to others. Thanks Fischels team!

Mike Price Sr1 reviewTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scott Norris is the most helpful person I ever met. He is generous with his time, knowledge, wiliness to inform you on all aspects of the market. He is great. Oh, by the way, he's my son-in-law.

  • Property types: Houses
Sonal Patel9 reviewsTotal number of Google reviews Sonal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the opportunity to work with Chris during a recent commercial lease buyout, and truly appreciated his professionalism and responsiveness. He communicated clearly, stayed on top of every details, and made sure everything was handled efficiently from start to finish. His prompt follow-through and ability to keep things moving forward made a stressful situation much smoother. I’m very grateful for his help, would gladly work with him again and highly recommend him to anyone in need of a knowledgeable and reliable real estate professional!

Mary A Baker2 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Was involved with Fischel Commercial Real Estate and found them professional, expedient and concise with the transaction. Thank you Chris and Melissa!

Micayla Farley3 reviewsTotal number of Google reviews Micayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went above and beyond during the entire process. We decided to move due to unexpected circumstances and Rochelle made the process easy!

Mary Hovenga3 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lance Bertram did an awesome job finding our dream home for us! He answered all of our questions and guided us well as this was our first time buying! He really goes the extra mile. Thank you, Lance!

Fischels Commercial & Residential Group on Google Maps →

Business details