Real estate agent · Waterloo, IA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 68 real estate developersiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★28 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that the agent handled home buying and selling transactions efficiently, often closing deals within short timeframes. Reviewers highlight prompt communication, detailed explanations of each step, and assistance with property preparation or off-market listings. The agent is described as responsive to urgent requests and available for questions throughout the process. No negative patterns or specific criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 28 reviews (100% five-star).
Reviews on this page: 28 Google reviews (21 with written comments, 2 with photos).
Owner responses: the business replied to 7% of reviews.
Most recent review: October 27, 2026.
Service: Real Estate Developer serving Waterloo, Iowa.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyReal Estate Developers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Whitney Jones-Oakridge Real Estate: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Whitney Jones-Oakridge Real Estate: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Whitney Jones-Oakridge Real Estate: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 43.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
5.0of 5
5 stars28100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1124%
Staff & attitude920%
Communication920%
Speed & response716%
Quality & results511%
Honesty & trust49%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Truly, the appreciation and gratitude for having a realtor that cares and can bring the best results was a 10/10.”
“When we met, i found she was not just knowledgeable with general home purchasing questions, she was very knowledgeable on homes themselves and neighborhoods.”
“Her experience, attention to detail, and communication made every step of the process simple.”
“I hadnt yet explained my situation to Whitney but she still got back to me that same night wanting to get things started the very next day.”
“Whitney does an absolute amazing job and makes the buying and selling process very smooth.”
“With her knowledge and readiness to move forward she had my complete trust!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMike3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Whitney and Oakridge was a great choice to help sell our home. Selling something like a house can be hard to navigate but not for Whitney. Her experience, attention to detail, and communication made every step of the process simple. Having a good realtor also helped to meet the wants and needs for the buyer…
JJ7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Whitney was sweet, efficient, kind, and quick. I never had to play phone tag or wait to get things done. We shopped, found a home, and even closed in under 30 days. That's just plain amazing. This is the second time Whitney has worked for me and I am more than glad to write a recommendation for her.
Thanks again girl.
JJenn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Whitney made this emotional move, however very exciting start to a new chapter an easy process! With her knowledge and readiness to move forward she had my complete trust! She is all those stars!!
MMegan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Whitney was fantastic to work with!! She explained the process clearly & kept in touch throughout the whole process! She is very efficient in her field!
AAndy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Whitney is the best of the best! She definitely knows her stuff and goes beyond the extra mile in your house hunting or selling journey!! She's always happy to help and willing to work hard to get the job done. The vast majority of the stress of the whole house buying/selling process just disappears when she's your…
AAlexis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Working with Whitney was so smooth. We always felt supported in the process. She is always available to answer any questions or take a phone call. I highly recommend Whitney!
Whitney and Oakridge was a great choice to help sell our home. Selling something like a house can be hard to navigate but not for Whitney. Her experience, attention to detail, and communication made every step of the process simple. Having a good realtor also helped to meet the wants and needs for the buyer improving their experience as well. The emotional attachment to our home was a little deeper than most. Not only did we spend almost 20 years there but it was also my grandparents. Truly, the appreciation and gratitude for having a realtor that cares and can bring the best results was a 10/10. Highly recommend!
Ease of reaching staff: Very easy
Response from the owner · 8 hours ago
Thank you so much for the kind words! It was such a pleasure helping you through the process, and I'm so grateful you trusted me to be part of your real estate journey. Wishing you all the best!
J
J H7 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Whitney was sweet, efficient, kind, and quick. I never had to play phone tag or wait to get things done. We shopped, found a home, and even closed in under 30 days. That's just plain amazing. This is the second time Whitney has worked for me and I am more than glad to write a recommendation for her.
Thanks again girl.
Ease of reaching staff: Very easy
Response from the owner · 8 hours ago
Thank you for trusting me with such an important milestone! I loved working with you and am so happy I could help make the process a positive experience. Welcome back to Iowa! :)
J
Jenn Bruns1 reviewiTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
Whitney made this emotional move, however very exciting start to a new chapter an easy process! With her knowledge and readiness to move forward she had my complete trust! She is all those stars!!
M
Megan Entwisle3 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Whitney was fantastic to work with!! She explained the process clearly & kept in touch throughout the whole process! She is very efficient in her field!
A
Andy McClain2 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Whitney is the best of the best! She definitely knows her stuff and goes beyond the extra mile in your house hunting or selling journey!! She's always happy to help and willing to work hard to get the job done. The vast majority of the stress of the whole house buying/selling process just disappears when she's your realtor. I will forever use Whitney in the future!!!
A
Alexis Anderson4 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Working with Whitney was so smooth. We always felt supported in the process. She is always available to answer any questions or take a phone call. I highly recommend Whitney!
L
Logan Hauser4 reviewsiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
I reached out to Whitney Jones at Oak Ridge randomly one evening as I was in a situation where I was urgently needing the help of a realtor. I hadnt yet explained my situation to Whitney but she still got back to me that same night wanting to get things started the very next day. I later explained to her I was on a time crunch but also that I did not want to settle for just anything. When we met, i found she was not just knowledgeable with general home purchasing questions, she was very knowledgeable on homes themselves and neighborhoods. She asked great questions and listened each and every time. After meeting she took helping me as serious as I could've possibly asked for and I knew I could trust her. Between getting beat on an offer and a few homes that were duds, she didnt let me be discouraged and assured me we will keep looking and will find something. And we did. I have absolutely no regrets working with Whitney, I'd do it again, and would recommend her to any friend, family, stranger.
K
Kenneth Noles3 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Whitney absolutely went above and beyond to make my home buying experience easy and enjoyable from start to finish. She understood exactly what I was looking for and provided knowledgeable insight to ensure a seamless closing. I love my new home!!
H
Holly Thurm3 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Whitney does an absolute amazing job and makes the buying and selling process very smooth. She explained every step to us and asked all of our questions.
L
Larissa Dugan1 reviewiTotal number of Google reviews Larissa has written across all businesses on Google Maps, not just this one.
