Chris and Melissa were GREAT to work with. Very knowledgeable and patient as I went through home buying process. Always there to answer questions and offer suggestions when needed.

Fischels Commercial & Residential Group
Fischels Commercial & Residential Group at a glance
Google reviewers rate the agency five stars based on 182 reviews, highlighting responsive communication, professional guidance, and efficient handling of both residential and commercial transactions. Customers frequently note that agents provided detailed market knowledge and maintained clear contact throughout buying or selling processes, often resulting in timely closings. The sole one-star review cites unauthorized contact with a buyer’s attorney regarding a title issue, which allegedly caused unexpected legal costs, though this isolated complaint contrasts with the overwhelmingly positive feedback regarding service quality.
- Google rating: 5.0 out of 5 from 182 reviews (98% five-star).
- Reviews on this page: 187 Google reviews (131 with written comments, 3 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: August 14, 2026.
- Service: Real Estate Developer serving Waterloo, Iowa.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate developers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
- 5 stars18498%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
- Praise17999%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5531%
- Would recommend3721%
- Quality & results2413%
- Speed & response2413%
- Communication2413%
- Honesty & trust127%
- Price & value42%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very knowledgeable and patient as I went through home buying process.”
“I appreciate all of their efforts and would use them again or recommend them to others.”
“Lance Bertram did an awesome job finding our dream home for us!”
“He communicated clearly, stayed on top of every details, and made sure everything was handled efficiently from start to finish.”
“Chris's communication was great and I never felt out of the loop.”
“…in and highly recommend him to anyone in need of a knowledgeable and reliable real estate professional!…”
“Chris is always fair and kind.”
People customers mention
- Chris 12 reviews
- Melissa 7 reviews
- Lance 6 reviews
- Ellie 6 reviews
- Norris 4 reviews
- Bertram 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Chris and Melissa were GREAT to work with. Very knowledgeable and patient as I went through home buying process. Always there to answer questions and offer suggestions when needed.
We enjoyed the process Greg Schneider was excellent. Quick response and just a genuinely nice person!
Truly an exceptional and professional real estate service. We sold a home in Evansdale recently. Our agent, Scott, was amazing. We sold quickly and for our asking price. Closing was a breeze also. Shawn was awesome at handling the process for us as out of state homeowners. We can't say enough positive about…
Ellie was so easy to work with. She was very friendly. communicative, and responded quickly. She answered all of my questions and guided me every step of the way. She provided thoughts and suggestions which helped make the process as stressless as possible. Highly recommend The Fischels Group!
Chris and his team went to great lengths in the entire selling process. Chris's communication was great and I never felt out of the loop. I appreciate all of their efforts and would use them again or recommend them to others. Thanks Fischels team!
Scott Norris is the most helpful person I ever met. He is generous with his time, knowledge, wiliness to inform you on all aspects of the market. He is great. Oh, by the way, he's my son-in-law.
Photos
Customer reviews
5.0 ★★★★★ 182 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We enjoyed the process Greg Schneider was excellent. Quick response and just a genuinely nice person!
Truly an exceptional and professional real estate service. We sold a home in Evansdale recently. Our agent, Scott, was amazing. We sold quickly and for our asking price. Closing was a breeze also. Shawn was awesome at handling the process for us as out of state homeowners. We can't say enough positive about Fischels and our real estate transaction. Wow! Thank you, Fischels! Mark and PJ Trostel, Colorado
Ellie was so easy to work with. She was very friendly. communicative, and responded quickly. She answered all of my questions and guided me every step of the way. She provided thoughts and suggestions which helped make the process as stressless as possible. Highly recommend The Fischels Group!
Chris and his team went to great lengths in the entire selling process. Chris's communication was great and I never felt out of the loop. I appreciate all of their efforts and would use them again or recommend them to others. Thanks Fischels team!
Scott Norris is the most helpful person I ever met. He is generous with his time, knowledge, wiliness to inform you on all aspects of the market. He is great. Oh, by the way, he's my son-in-law.
- Property types: Houses
I had the opportunity to work with Chris during a recent commercial lease buyout, and truly appreciated his professionalism and responsiveness. He communicated clearly, stayed on top of every details, and made sure everything was handled efficiently from start to finish. His prompt follow-through and ability to keep things moving forward made a stressful situation much smoother. I’m very grateful for his help, would gladly work with him again and highly recommend him to anyone in need of a knowledgeable and reliable real estate professional!
Was involved with Fischel Commercial Real Estate and found them professional, expedient and concise with the transaction. Thank you Chris and Melissa!
Went above and beyond during the entire process. We decided to move due to unexpected circumstances and Rochelle made the process easy!
Lance Bertram did an awesome job finding our dream home for us! He answered all of our questions and guided us well as this was our first time buying! He really goes the extra mile. Thank you, Lance!
Business details
- Address: 3510 Kimball Ave Ste h, Waterloo, IA 50702
- Phone: (319) 234-5000
- Website: fischelsgroup.com
- Service area: Waterloo, IA