PROPERTY MANAGEMENT COMPANIES · AUSTIN, TX
Five Star Vacation Home Rentals | Luxury Airbnb/STR Management | Austin, TX logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%82+41Reliability 21%65+13.9Momentum 11%29+3.3Track record 10%50+5Accountability 7%80+5.7Experts Score= 69Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE

Five Star Vacation Home Rentals | Luxury Airbnb/STR Management | Austin, TX

Better than 78% of property management companies · #9 of 41

5.0★243 Google reviewsGoogle star rating as shown on Google Maps.
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yrs (avg 5.4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

Mariam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thank you Nickol and Lucas ! Amazing place , amazing hosts and extremely kind and generous. We so appreciate you. Definitely a 7 ⭐️ star in my book. Thank you 🙏🏽

Emmanuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This is one of the best AirBnBs I’ve stayed at. The house was exactly what was listed. Pool, basketball court and playhouse were greatly enjoyed. House is very roomy with a lot of space for a family. Waking up every morning to see deer in front yard was a nice treat for kids. The host was always responsive and even…

Carolyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

"This property was PERFECT for my recent girls’ weekend. It was in a beautiful neighborhood and close to so many things that Austin has to offer. The place was so CUTE, the decor was very modern and updated, and it was very quiet. We had an absolute positive experience and would stay there again in a heartbeat!"

Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great host. The house is in a walkable, safe neighborhood with a small grocery and a few restaurants just up the road. The house itself was clean & comfortable. Sauna and pool were the cherry on top. The labeling and digital house handbook were a OCD dream! We will definitely book again.

Fatima7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Five Star VHR team has been fantastic to work with for our luxury Austin property. We've been working together for 3 years now, and they're very prompt in their responses, take great care of the property, and proactively reach out whenever something needs attention. They've also worked closely with our designer…

Gordon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience with Five Star! Professional, responsive, and reliable. Highly recommend their vacation rental management services.

vs category

Blue = Five, grey = property management companies average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (34 reviews)2024-Q2: 5.00★ (7 reviews)2024-Q3: 5.00★ (17 reviews)2024-Q4: 5.00★ (9 reviews)2025-Q1: 5.00★ (24 reviews)2025-Q2: 5.00★ (28 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 5.00★ (15 reviews)2026-Q1: 5.00★ (13 reviews)2026-Q2: 4.64★ (11 reviews)2026-Q3: 5.00★ (6 reviews)2026-Q4: 4.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%82+41Reliability 21%65+13.9Momentum 11%29+3.3Track record 10%50+5Accountability 7%80+5.7Experts Score= 69Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
82
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
65
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
29
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
50
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
80

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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