Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
Customers frequently praise the shop for professional staff, friendly front desk interactions, and high-quality auto body repairs that often meet or beat expected timelines. Positive reviews highlight effective communication regarding repair progress and reasonable pricing for services like bumper and paint work. However, low-star feedback cites recurring issues with poor communication, missed pickup deadlines, and warranty disputes where customers claim installed panels failed or repairs were incomplete despite charges being applied.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
439 Google reviews we collected
Phrases our text analysis found in 307 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“JJ and everyone in there is freaking wonderful and super helpful.”
“Fix Auto in Palmdale did an absolutely amazing job on my car!”
“Communication was terrible the car was supposed to be picked up on a designated day and 2 hours before pick up I called to confirm just to be told car…”
“I highly recommend Fix Auto in Palmdale to anyone who needs auto body repairs.”
“I will say the repairs look beautiful that definitely gets 5 stars.”
“Everyone was incredibly friendly, responsive, and professional.”
“This time I was told my car wasn't ready because a part was delayed.”
“They kept me informed throughout and were finished earlier than they expected.”
“My car came back in a reasonable amount of time and looked wonderful.”
“On top of that, the pricing was fair and transparent—no hidden costs, just honest, high-quality work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fix Auto Palmdale for 5 kinds of job. Pick one to see what they paid and said.
The people in the shop the front desk is very professional. They’re very nice very friendly The parts didn’t get there on time and there was a little delayed, but I am very happy with the job
⭐⭐⭐⭐⭐ Fix Auto in Palmdale did an absolutely amazing job on my car! I couldn’t be happier with the results. The quality of the work was excellent, my car looks fantastic, and the attention to detail really stood out. The team did a wonderful job, and I truly appreciate the care and effort they put into making my…
Great work, informative along the way and really nice lobby compared to other buildings in the area.
Amazing staff!! JJ and everyone in there is freaking wonderful and super helpful. If you're questioning if you should come here or not, this is your sign to do it!
Front desk ladies make you feel welcoming. JJ handles everything smoothly made my experience stress free and keep me up to date with my car so professional. I would recommend 💯.
This was such a good experience. The people are so nice and friendly. Their work was very good. They kept me informed throughout and were finished earlier than they expected. The manager stayed after hours so I could get my car! No one wants to have body work done on their car, but if the need arises, this is the place to go.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 173 | — |
| Painting | 109 | — |
| Steering & suspension repair | 19 | — |
| Tires | 13 | — |
| Exhaust | 2 | — |
4.8 ★★★★★ 439 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
WOUNDERFUL JOB! YES 5 STARTS POR EVERYTHING, NICE SERVICES !
Thanks for the positive feedback, Rosa. We're happy to hear you had a great experience at Fix Auto Palmdale!
The people in the shop the front desk is very professional. They’re very nice very friendly The parts didn’t get there on time and there was a little delayed, but I am very happy with the job
Thanks for the positive feedback, Imelda Mazariego. We're happy to hear you had a great experience at Fix Auto Palmdale!
⭐⭐⭐⭐⭐ Fix Auto in Palmdale did an absolutely amazing job on my car! I couldn’t be happier with the results. The quality of the work was excellent, my car looks fantastic, and the attention to detail really stood out. The team did a wonderful job, and I truly appreciate the care and effort they put into making my car look great again. I highly recommend Fix Auto in Palmdale to anyone who needs auto body repairs. Thank you for such an amazing job and a great experience!
Hi Destiny Henderson, thank you so much for the positive review! We're glad you had a great experience at Fix Auto Palmdale. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Great work, informative along the way and really nice lobby compared to other buildings in the area.
Hi Rudy Perez, thank you so much for the positive review! We're glad you had a great experience at Fix Auto Palmdale. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Amazing staff!! JJ and everyone in there is freaking wonderful and super helpful. If you're questioning if you should come here or not, this is your sign to do it!
Hi Your Majesty, thank you so much for the positive review! We're glad you had a great experience at Fix Auto Palmdale. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Front desk ladies make you feel welcoming. JJ handles everything smoothly made my experience stress free and keep me up to date with my car so professional. I would recommend 💯.
Thanks for the positive feedback, Evelyng Roman. We're happy to hear you had a great experience at Fix Auto Palmdale!
This was such a good experience. The people are so nice and friendly. Their work was very good. They kept me informed throughout and were finished earlier than they expected. The manager stayed after hours so I could get my car! No one wants to have body work done on their car, but if the need arises, this is the place to go.
Hi Nancy, thank you so much for the positive review! We're glad you had a great experience at Fix Auto Palmdale. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
Very professional and friendly! This is the third time I’ve had my vehicle fixed at fix auto and each time they have exceeded my expectations.
Hi Jess Mink, thank you so much for the positive review! We're glad you had a great experience at Fix Auto Palmdale. We're grateful you chose to bring us your business, and if you ever need our services again, we'll be happy to see you.
While my repair took longer than anticipated, the repair was beautifully done and my vehicle was returned to me in better shape than I had brought it in; including its cleanliness. The staff was very kind and helpful thru the entire process which makes the situation easier to take on. I’d highly recommend.
Thanks for the positive feedback, Victoria Jacobs. We're happy to hear you had a great experience at Fix Auto Palmdale!
Referred here by my insurance company and it went great! JJ took great care of my SUV! Great customer service all around!
Thanks for taking the time to leave us a positive review, Deanna Valdez! Your feedback means a lot to us at Fix Auto Palmdale, and we're glad you're satisfied with the work done on your vehicle.
Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
