Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
FIX IT FIRST Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

FIX IT FIRST Appliance Repair

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.9★ from 847 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FIX IT FIRST Appliance Repair is better than 89% of dishwasher repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FIX IT FIRST Appliance Repair is better than 80% of dishwasher repair services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FIX IT FIRST Appliance Repair is better than 71% of dishwasher repair services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FIX IT FIRST Appliance Repair is better than 100% of dishwasher repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FIX IT FIRST Appliance Repair is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FIX IT FIRST Appliance Repair is better than 67% of dishwasher repair services.B
67

Reviews for your job

Customers hired FIX IT FIRST Appliance Repair for 8 kinds of job.

FIX IT FIRST Appliance Repair for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$283
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7

All 10 Google reviews tagged “Microwave repair”

Jacob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and informative. Quick work and very knowledgeable. Highly recommend.

Microwave repair+ Responsiveness+ Quality+ Professionalism
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fix it First was contacted by Samsung to repair my nearly new microwave and provided very professional service both in setting up the appointment and in the service call (King was service man). However there was a big mix-up with the company and I was so grateful for the persistent and patient support Thea (office…

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Chana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent Customer Service. Explained what happened and what had to be fixed. Will use this company again.

Microwave repair
FelitaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician was very good. He really did an excellent!!!

Microwave repair+ Responsiveness+ Punctuality+ Quality
thel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service rep was polite, wore a mask and repaired my microwave.

Microwave repair+ Professionalism
Eveline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service. The technician King R was professional, thorough, researched and explained the problem. Following repair he demonstrated that it was working well. He was on time and courteous. I was completely satisfied. Sears Home Warranty referral. Eveline H

Microwave repair+ Responsiveness+ Punctuality+ Quality
Beatrice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The technician, King, was very personable. This was the second company we used for this problem. The first company was not able to repair and seemed to be making excuses. King quickly assessed the issue and repaired immediately. He brought proper tolls and replacement parts with him. I would most definitely…

Microwave repair+ Professionalism
NeicyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
Sandra4 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Quality

Price

$300+2% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 58%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair69$132–$427
Dryer repair56$146–$327
Refrigerator repair55$295–$614
Washing machine repair52$114–$365
Oven repair35$271–$536
Dishwasher repair34$153–$353
Washer/dryer repair34$137–$360
Stove, cooktop & oven repair24$196–$453

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