How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty71−2.9Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREFIX IT FIRST Appliance Repair
Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.9★ from 847 Google reviews
Report card
Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired FIX IT FIRST Appliance Repair for 8 kinds of job.
FIX IT FIRST Appliance Repair for refrigerator repair
Clear ✕All 55 Google reviews tagged “Refrigerator repair”
Tim was great!! Diagnosed the issue right away and got right to work. Answered all the questions I had for him. Will definitely call again if anything else happens
Tim and his skilled crew have fixed every appliance in our home. Professional and they get the job done every time! He even took a special request to take a look at a piece of equipment for my business that doesn’t really fall under the appliance category. He totally fixed it the same day I called him!!!! So clutch!…
Tim was great. Especially trying to quiet our dishwasher
I was able to get an appointment the same day which is amazing. Tim was very respectful and professional. I felt very informed on the issue with my refrigerator. Explained everything very well. He even cleaned up after himself. Top Notch service!
Amazing experience. Super professional, timely and great value for money!
Some confusion about the appointment -- we thought we'd cancelled our appointment for a particular time and date, but the man showed up anyway. Not a problem, as it happened. He was 100% professional, right down to the plastic booties he put on over his shoes. He asked the right questions, listened to the answers,…
Timothy is FABULOUS!
All my ice cream was melting. I was distraught and called the first place I saw on google under “fridge repairman.” They answered and sent someone within 2 hours to fix my freezer. My repairman, Tim, was super nice. He explained everything he was doing and let my kiddos see the freezer parts he took out.
Timothy was a great guy, very knowledgeable and worked fast and was very friendly. I will have him back any time to fix whatever appliance may break in the future!)
Tim was early, a good thing, diagnosed the problem, went to pick up the parts needed and had it up and running again!
Can't rave about this company enough! They fought battles with my home warranty and got my fridge covered and I am SO grateful. They were great at communicating, King our technician communicated when he would be here and gave a heads up 20 minutes before coming too. We spoke with Thea who is so friendly on the phone…
Very upfront with pricing. Thoroughly explained the issue and what caused it. Absolutely will use Fix It 1st moving forward.
Both techs where great fride so far working great need reciept that's it thanks
Timothy is a fantastic service tech! He's respectful, knowledgeable, and goes the extra mile. I'm thoroughly pleased with his service. I wish Fix It 1st had a location closer to South Bend.
If I could give them more stars, I would. King was fast and knowledgeable about our Samsung Family Hub. He replaced the compressor and then helped me put all the drawers back inside the freezer and fridge. He checked to see if everything was working before he left and gave me some tips on maintenance. THANK YOU!!
Timothy was polite and professional
Excellent customer service
We were very pleased with the work and professionalism of Timothy. When he got here he found out the wrong part had been ordered. He promised to come back the next day, kept his promise, and did a good job replacing our refrigerator gasket.
Tim was extremely professional and timely. He gave me some very useful tips on how to make my fridge last longer.
The repair tech Tim was very knowledgeable and was able to answer any questions I had. He was on time, through and made sure everything was done correctly.
Timothy was awesome. He had the ice maker replaced in no time and took the broken one with him (unlike the last repair service we had). I highly recommend!
We would just like to say thank you and we can’t be more pleased with the professionalism that your service tech provided. Timothy Odom thank you very much for all hard work and helpful knowledge that you had and explained to us along the way to great service.
Service tech provided high quality service and was a professional.
My washer was not working, called my warranty and they sent this horrible person(never did the job). Call my warranty again and they gave me Fix It 1st. This is what you call AMAZING work. I called Fix It 1st and I spoke with this AMAZING representative her name is Thea. I told her my story about my washer, how I…
King the technician was friendly and answered our questions as he fixed our refrigerator. The whole Fix It First crew was top notch. From the people we talked to on the phone to King who did the work . Very helpful and nice to deal with. I would definitely use them again to fix any of my appliances.
King was very professional and perfectly on time for getting my repair done. The pricing is very fair as well. Would highly recommend using this company and I will be using them in the future if I need a fridge repair!
I was in need of refrigerator repair, in the course of browsing on the internet, I was led within myself to contact Fix It First, What caught my attention was the display of the service vehicle. My very first contact was Mrs. Thea, who was very polite, courteous, and very professional. A appointment was scheduled…
The service was impeccable, professional, and timely. The repairmen Mr. Odom and King was knowledgeable and certainly pleasant to talk to. I have and will always recommend “Fix it First”!! Once again today Fix it First serviceman rendered fast and efficient service. Thanks for brightening up a challenging day for me!
Tim was very helpful and knowledgeable about fixing our wine fridge. He was not only able to come abs inspect the problem, but he quickly found the replacement part and fixed it!! It was a pleasure to work with him.
Tim was my technician and he was so nice and professional. Very respectful of my home and did the work quickly. He called 30 min before arrival and I would definitely use this company again! This was for an LG refrigerator that was under warranty. Burdette was the office girl who took my call and she was nice and…
Recently had my fridge repaired. The service tech was very professional and informative. I’d recommend this company to anyone trying to fix their fridge. 10/10 thank you so much! I did have some trouble initially getting ahold of the company. Their menu options for calling in kept sending me to voicemail (I kept…
They didn't clean the bottom of the refrigerator. This caused the compressor to shut down.they over charged me ,had to call another business to fix their mistakes and save my refrigerator.
Efficient, fast, and courteous service received by service man Mr. Kyle Davis.
Very impressed with immediate scheduling for emergency job, other companies would not fit me in until next week, and they came back the next day to finish with the parts for my 30 year old Kitchen Aid.
We had FIX IT 1ST come out to assist a warranty company with fixing my refrigerator. The tech was Mr King, who was able to quickly diagnose the issue. The information was quickly relayed to Burdette who worked with the warranty company to resolve the issue. The warranty company was not working very quickly and…
Poor communication regarding price
Service was great from beginning to end. Bernadette was a gem setting up service to all follow up needed. Tim was a great source of knowledge and felt very reassured by his service.
Couldn't have been happier w/ their response time, repair team, scheduling etc. They really knocked it out of the park this time
Although it took a couple of days to get the repair scheduled, the service was terrific! The young man seemed to know what he was doing! He did his magic. Now, I have to wait for 24 hours to see if the magic was real! Thank you!
I would definitely use their services again. They were on time, very professional and helpful throughout the entire process from scheduling the appointment to the technician arriving on time and repairing the problem!
My very recent experience was with Thea Wesley who works on appointments scheduling, the least I could say about Thea that she worked with me to get my refrigerator fixed FAST as if she works for her own!! she puts the efforts to to get my fridge repaired within a few days, she even follow up with me to keep me…
Kudos to Burdette!!! Burdette fought like a soldier assisting me with my LG refrigerator issues. LG tried everything in their power not to honor my compressor warranty. Burdette came to my assistance, Bernadette’s high level of customer service, professionalism and moral tenacity to do the right thing by…
I spoke to an Angel today; her name is Thea. She was able to accommodate me by sending out a technician in a timely response. This is a company that I would highly recommend.
Awesome people work for this company and the phone lines I can pinpoint one person by the name Thea she did the extra mile to help me schedule a repair to my refrigerator, LG with its resources couldn’t do but Fix it 1st did , thank .
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 69 | $132–$427 |
| Dryer repair | 56 | $146–$327 |
| Refrigerator repair | 55 | $295–$614 |
| Washing machine repair | 52 | $114–$365 |
| Oven repair | 35 | $271–$536 |
| Dishwasher repair | 34 | $153–$353 |
| Washer/dryer repair | 34 | $137–$360 |
| Stove, cooktop & oven repair | 24 | $196–$453 |
