Fix-Up | Fort Collins

Electronics repair shop · Longmont, CO · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 73%
5.0 ★★★★★ 531 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Fix-Up | Fort Collins at a glance

Customers highlight rapid turnaround times, often completing repairs within hours, and note clear communication regarding parts and progress. Services include phone screen and battery replacements, console repairs, and data retrieval, with many praising the friendly staff and reasonable pricing compared to competitors. However, lower-rated reviews mention instances where repairs took significantly longer than expected or where additional fees were charged for secondary issues discovered during the process.

  • Google rating: 5.0 out of 5 from 531 reviews (98% five-star).
  • Reviews on this page: 531 Google reviews (502 with written comments, 16 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Apple Repair Service serving Longmont, Colorado.

Data from Google, last updated October 26, 2026.

Score profile vs other apple repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction97Reliability96Craft & service–Value100Momentum100Replies to reviews31Satisfaction: 97 (median 92)Reliability: 96 (median 90)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 31 (median 72)
Fix-Up | Fort CollinsApple Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fix-Up | Fort Collins: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fix-Up | Fort Collins: 96/100 on this factor. Category median: 90.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fix-Up | Fort Collins: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fix-Up | Fort Collins: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fix-Up | Fort Collins: 31/100 on this factor. Category median: 72.D
31

Bar = this company · dark tick = category median.

Star ratings

531 Google reviews we collected

  • 5 stars52298%
  • 4 stars51%
  • 3 stars10%
  • 2 stars20%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 502 written reviews

  • Praise86199%
  • Complaints121%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price9869%
  • Reasonable4028%
  • Overpriced11%
  • Not sure32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude21525%
  • Speed & response19422%
  • Quality & results13816%
  • Price & value12614%
  • Would recommend12514%
  • Communication394%
  • Honesty & trust364%

What customers talk about

We read 502 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Quick service, best price by far after 3 quotes, friendly staff”
  • “Excellent service, reasonable prices, and the item was repaired on time as promised.”
  • “Absolutely fantastic service, I couldn't reccomended them more.”
    “The screen was also more damaged than initially communicated.”
  • “Took it in and they were very helpful and repaired it quickly for a reasonable price!”
    “Very respectable, understanding, nice folk just a little pricey personally but ive also never gotten a console fixed before.”
  • “Really happy with the service and would definitely recommend him”
  • “They were great at communicating when the parts needed for my iPhone repair arrived.”
  • “He did everything and was honest and upfront about everything he could do.”

People customers mention

  • Mario 71 reviews
  • Chad 23 reviews
  • Jason 13 reviews
  • Xbox 10 reviews
  • Apple 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Fix-Up | Fort Collins for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

Lee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Super nice guys. Hooked me up with 1 tiny screw, for free, that saved me $450.00

Great priceService not listed
Ericka8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Excellent service, reasonable prices, and the item was repaired on time as promised.

Reasonable price
Landon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mario was beyond helpful, replaced my iPhone 15 battery in only 45 minutes at a cheaper rate than other places, I was quoted then warrantied the battery!

jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Very respectable, understanding, nice folk just a little pricey personally but ive also never gotten a console fixed before.

Not sureService not listed
JacobLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mario was awesome! Cleaned out my charging port super quick and had me on my way. Really appreciate the help from this business- will be sure to come to them for other repair needs

Charlie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Mario helped me and was friendly, professional, and fixed my phone screen in under half an hour.

Photos

Customer reviews

5.0 ★★★★★ 531 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jabari Harris1 reviewTotal number of Google reviews Jabari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great turn around time fixed my PlayStation in under 2 hours!!

  • Price assessment: Reasonable price
  • Services: Service not listed
Lee Perkins2 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super nice guys. Hooked me up with 1 tiny screw, for free, that saved me $450.00

  • Price assessment: Great price
  • Services: Service not listed
Ericka Lockwood8 reviewsTotal number of Google reviews Ericka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service, reasonable prices, and the item was repaired on time as promised.

  • Price assessment: Reasonable price
Becca Gennings6 reviewsTotal number of Google reviews Becca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick service, best price by far after 3 quotes, friendly staff

  • Price assessment: Great price
  • Services: Service not listed
Landon Sivey3 reviewsTotal number of Google reviews Landon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mario was beyond helpful, replaced my iPhone 15 battery in only 45 minutes at a cheaper rate than other places, I was quoted then warrantied the battery!

jason bourn1 reviewTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very respectable, understanding, nice folk just a little pricey personally but ive also never gotten a console fixed before.

  • Price assessment: Not sure
  • Services: Service not listed
Jacob WoodLocal Guide · 146 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mario was awesome! Cleaned out my charging port super quick and had me on my way. Really appreciate the help from this business- will be sure to come to them for other repair needs

Charlie Shisler5 reviewsTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mario helped me and was friendly, professional, and fixed my phone screen in under half an hour.

Colton King3 reviewsTotal number of Google reviews Colton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cleaned my charging port for free!

Paris L2 reviewsTotal number of Google reviews Paris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely fantastic service, I couldn't reccomended them more. I came in with an alienware r11 pc thats been giving me trouble for years and they took the time to root out and fix the problem. Thank you!!

  • Price assessment: Great price

Fix-Up | Fort Collins on Google Maps →

Business details