Analyzing 8,137,0068.1M ReviewsFor 23,00523K Experts

Experts Reviews · Company report
FixEm Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

FixEm Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.9★ from 233 Google reviews

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Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FixEm Appliance Repair is better than 86% of microwave repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FixEm Appliance Repair is better than 79% of microwave repair services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FixEm Appliance Repair is better than 81% of microwave repair services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100

Reviews for your job

Customers hired FixEm Appliance Repair for 8 kinds of job.

FixEm Appliance Repair for refrigerator repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Refrigerator repair”

Ruth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Xavier did a great job of repairing my refrigerator. It’s been quiet and making ice. Very happy.

Paid $450–500Reasonable priceRefrigerator repair
Flo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve called on FixEm Appliance Repair several times over the years. Always responsive, knowledgable, professional and informative. When the work is beyond their scope or if the appliance is likely under warranty, they share that information. They’ve saved us headaches and money.

Reasonable priceRefrigerator repair
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

When my fridge suddenly went dark, proven veteran Nathan and rising star Ian were able to accommodate my schedule on limited notice. They arrived timely, and were simultaneously personable and professional. Not only did they rectify the problem, at my request, they also performed a separate service that was several…

Paid $350–400Reasonable priceRefrigerator repair
Sage4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the service provided by the repair person. He utilized his time judiciously and knew what he was doing. He was friendly and efficient. The machines are working GREAT!

Dishwasher repairDryer repairRefrigerator repair
GeorgeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had gotten some good free advice on the phone from these guys earlier and they were so helpful in that instance I called them when our fridge sprung a leak. Scheduled an appointment and a tech was here in a few days. The tech was great under "trying" circumstances (we were in the middle of a redo on our kitchen,…

Refrigerator repair+ Responsiveness+ Punctuality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nathan and TJ (James) responded to our desperate need to see if we could breathe new life into our failing 26 yr. old Sub Zero! Through no fault of their own, they could not repair it, but provided us with a thorough assessment of what had failed, why it would be difficult and costly to repair and helped us…

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Ericka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sal was great! He communicated a more accurate time of arrival. He showed up on time. He did amazing work. I will definitely be using FixEm again!!

Freezer repairRefrigerator repair+ Responsiveness+ Punctuality+ Quality
Lin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent and knowledgeable service. The technician, Nathan, was very efficient and quite patient. Our defrost function in the fridge had iced up the freezer - it took him almost 2 hours to get all the ice out with a handheld steamer. He also fixed the wheels under the fridge so we could roll it out - something…

Refrigerator repair+ Quality
BillLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Updated review: I called FixEm again, this time to repair my washing machine. Happy to say it was the same great service all-around. Nathan and Daniel responded right away. On Friday they assessed the problem, they ordered the part, and by Monday had it installed--way ahead of my expectations. These guys were fast,…

Refrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Refrigerator repair+ Responsiveness+ Punctuality+ Quality
Suzanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality

Price

$309+2% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 71%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair24$124–$384
Dishwasher repair21$144–$352
Washer/dryer repair15—
Dryer repair12$251–$409
Refrigerator repair11—
Refrigerator/freezer repair11$175–$390
Stove, cooktop & oven repair7$101–$329
Oven repair4—

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