Appliance repair service · Antioch, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★233 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$309typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and transparent pricing of technicians who often diagnose and repair ovens, refrigerators, washers, and dryers on the first visit. However, some reviewers criticize the company for misdiagnosing issues, charging unexpected fees or service call charges, and failing to utilize prior email information, resulting in ineffective repairs or poor customer service experiences.
Google rating: 4.9 out of 5 from 233 reviews (95% five-star).
Reviews on this page: 233 Google reviews (221 with written comments).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 20, 2026.
Service: Microwave Repair Service serving Antioch, California.
Data from Google, last updated October 25, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
FixEm Appliance RepairMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FixEm Appliance Repair: 86/100 on this factor. Category median: 87.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FixEm Appliance Repair: 79/100 on this factor. Category median: 84.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FixEm Appliance Repair: 81/100 on this factor. Category median: 97.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FixEm Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FixEm Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FixEm Appliance Repair: 100/100 on this factor. Category median: 50.A
100
Bar = this company · dark tick = category median.
Star ratings
233 Google reviews we collected
4.9of 5
5 stars22295%
4 stars31%
3 stars10%
2 stars10%
1 star63%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
97%praise
Praise49197%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price529%
Reasonable1271%
Overpriced00%
Not sure00%
$309+2% vs typical microwave repair services
Middle half of what 19 customers paid ($88–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12625%
Speed & response11823%
Quality & results7715%
Price & value5311%
Communication5110%
Would recommend5110%
Honesty & trust286%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their Technician Terry provided excellent service, was super polite and professional and the oven was restored to working condition.”
“Result: Completely wasted $180 for unprofessional repair and diagnosis from FixEm.”
“Always responsive, knowledgable, professional and informative.”
“Xavier did a great job of repairing my refrigerator.”
“They urged me to repair various boards in my appliance, confirming several times that I would not be charged if it didn't work out.”
“Polite, prompt and competent service at a reasonable price.”
“…ttaching the gas jets would probably break in the process, creating a very expensive repair.…”
“They communicate very well what to expect, but that said, the price was a bit higher than I expected given the ease of the repair.”
“After an online search, I recommended FixEm to fix an oven for someone.”
“Stay Away from FixEm.”
“We love our dryer and did not want to replace it with a new one that is not as reliable.”
People customers mention
Jose19 reviews
Nathan14 reviews
Samsung6 reviews
Gabriel6 reviews
Bryce4 reviews
Certified4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired FixEm Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
MichaelLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
After an online search, I recommended FixEm to fix an oven for someone. Their Technician Terry provided excellent service, was super polite and professional and the oven was restored to working condition. Really prompt and great service from FixEM.
Paid $200–250Stove, cooktop & oven repair
AnnetteLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I appreciated the professionalism exhibited by this company. They communicate very well what to expect, but that said, the price was a bit higher than I expected given the ease of the repair. Xavier was very nice and did a great job. I recommend this company.
Paid $250–300Reasonable priceDishwasher repair
Ruth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Xavier did a great job of repairing my refrigerator. It’s been quiet and making ice.
Very happy.
Paid $450–500Reasonable priceRefrigerator repair
Herb1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service. We love our dryer and did not want to replace it with a new one that is not as reliable. We just wanted to get it repaired.
Paid $300–350Reasonable priceDryer repair
Michael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bryce did a great job with identifying the problem with our washing machine and coordinating its repair. Very happy with the service he provided. Thank you.
Darlene7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Diagnosed the problem with my oven immediately. Fixed it at a highly competitive rate.
After an online search, I recommended FixEm to fix an oven for someone. Their Technician Terry provided excellent service, was super polite and professional and the oven was restored to working condition. Really prompt and great service from FixEM.
Price: $200–250
Services: Stove, cooktop & oven repair
Repair wait time: 1–2 hr
Annette KnoxLocal Guide · 16 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
I appreciated the professionalism exhibited by this company. They communicate very well what to expect, but that said, the price was a bit higher than I expected given the ease of the repair. Xavier was very nice and did a great job. I recommend this company.
Price assessment: Reasonable price
Price: $250–300
Services: Dishwasher repair
Repair wait time: 0–1 hr
Ruth Evans6 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Bryce was great! He came out diagnosed the problem with our refrigerator ordered the part that day and was back 2 days later to get it installed. The pricing was reasonable and transparent. Highly recommend!
Response from the owner · a week ago
Thank you so much for the kind review! We're glad Bryce was able to get your refrigerator back up and running so quickly. We appreciate you taking the time to share your experience and thank you for trusting us with the repair!
Michael McKinnon6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Bryce did a great job with identifying the problem with our washing machine and coordinating its repair. Very happy with the service he provided. Thank you.
Price assessment: Reasonable price
Price: $400–450
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you, Michael! We’re glad Bryce was able to quickly identify the issue with your washing machine and get the repair taken care of. We really appreciate your business and the great review!
Darlene Hardin7 reviewsiTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Diagnosed the problem with my oven immediately. Fixed it at a highly competitive rate.
Price assessment: Great price
Price: $50–100
Services: Stove, cooktop & oven repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you for the great review! We’re glad we could quickly diagnose the oven issue and get it repaired at a fair price. We appreciate your business!
-Mo
Susie Ver4 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Washer timer not working. Abdul was nice and he came even on a Sunday to resolve the issue. Very satisfied
Price assessment: Great price
Price: $50–100
Services: Washing machine repair
Response from the owner · a month ago
Thank you for the great review! We’re glad we were able to get your washer issue resolved and that you were happy with the service. We really appreciate your business!
-Mo
Flo Hodes3 reviewsiTotal number of Google reviews Flo has written across all businesses on Google Maps, not just this one.
We’ve called on FixEm Appliance Repair several times over the years. Always responsive, knowledgable, professional and informative. When the work is beyond their scope or if the appliance is likely under warranty, they share that information. They’ve saved us headaches and money.
Price assessment: Reasonable price
Services: Refrigerator repair
Response from the owner · 2 months ago
Flo, really appreciate you taking the time to share this. Glad we’ve been able to help over the years and save you some headaches along the way. Thanks for trusting us.
-Mo
Amir Rafie6 reviewsiTotal number of Google reviews Amir has written across all businesses on Google Maps, not just this one.
I have a Samsung washer that would bounce around heavily during the final spin cycle making a ton of noise and needing to restart its process over and over. FixEm was great and easy to work with...they were fast to reply and to schedule an inspection and as luck would have it, the technician had the exact parts I needed and was able to fix my washer during the first inspection visit. My technician was Bryce and he was A+ friendly, punctual and helpful.
Samsung would've cost way more to fix let alone they use a 3rd party which had abysmal reviews online I would definitely use FixEm again in the future.
Price assessment: Reasonable price
Price: $500+
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 2 months ago
Thanks so much, Amir! Glad we were able to get your washer diagnosed and repaired on the first visit and save you the hassle of going through Samsung. We really appreciate the kind words about Bryce and your support!
-Mo
