Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREFixEm Appliance Repair
Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.9★ from 233 Google reviews
Report card
Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FixEm Appliance Repair is better than 86% of microwave repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FixEm Appliance Repair is better than 79% of microwave repair services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FixEm Appliance Repair is better than 81% of microwave repair services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
Reviews for your job
Customers hired FixEm Appliance Repair for 8 kinds of job.
FixEm Appliance Repair for stove & cooktop repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Stove & cooktop repair”
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
This is my second time calling on FixEm. Nathan and Daniel were friendly, prompt, more than happy to explain all the technical details of what they are doing, efficient, and effective. I could not be more pleased with the service.
Stove & cooktop repair+ Responsiveness+ Punctuality+ Quality
Price
$309+2% vs typical microwave repair services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 29%Reasonable 71%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Washing machine repair | 24 | $124–$384 |
| Dishwasher repair | 21 | $144–$352 |
| Washer/dryer repair | 15 | — |
| Dryer repair | 12 | $251–$409 |
| Refrigerator repair | 11 | — |
| Refrigerator/freezer repair | 11 | $175–$390 |
| Stove, cooktop & oven repair | 7 | $101–$329 |
| Oven repair | 4 | — |
