Experts Reviews · Company report
FixEm Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

FixEm Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.9★ from 233 Google reviews

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FixEm Appliance Repair is better than 86% of microwave repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FixEm Appliance Repair is better than 79% of microwave repair services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FixEm Appliance Repair is better than 81% of microwave repair services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100

Reviews for your job

Customers hired FixEm Appliance Repair for 8 kinds of job.

FixEm Appliance Repair for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8

All 15 Google reviews tagged “Washer/dryer repair”

Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryce showed up to our appt with a part for the washer based on his initial hypothesis about what might be wrong (based on the info I'd given over the phone). His hypothesis was correct and the washer was fixed within an hour or so of his arrival. The only thing that could have been better would have been if I…

Washer/dryer repair+ Punctuality+ Quality+ Professionalism
Meghan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful and trustworthy service. Dryer was fixed quickly and efficiently. Would definitely recommend!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Sage4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very pleased with the service provided by the repair person. He utilized his time judiciously and knew what he was doing. He was friendly and efficient. The machines are working GREAT!

Dishwasher repairDryer repairRefrigerator repair
Jeff17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very helpful, friendly staff. Office worker tried to help me troubleshoot on the phone, and eventually we agreed to send a tech out to check. The technician was on time, extremely friendly and professional. Identified the problem, and was cool when I made the decision to punt and buy a new one. Good spot.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose came out, got the model number... examined the guts, and found the parts needed were no longer available. He was courteous, professional, and helped us find an alternative washer. Few folk are this helpful... Tom

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
JimLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We contacted FixEm Appliance Repair because our washing machine was smoking from the interior after the wash cycle had completed. Before calling them, we checked them out and found that they were a member of the Better Business Bureau with an 'A' rating. They are also Diamond Star members and have a high rating on…

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Ruby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had my washer repaired by Terrance. He was very friendly, communicative and professional. I am nine months pregnant and he went out of his way to get the job done in a rush per our request. I will use FixEm the next time I’m in need and would recommend to anyone.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nathan and Gabriel were terrific!

Washer/dryer repair+ Responsiveness+ Quality+ Professionalism
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician who helped was awesome. Spotted the problem right away and it was a quick fix. Will definitely use the service again as needed.

Washer/dryer repair+ Responsiveness+ Professionalism+ Value
JoelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jose came, instantly figured out the issue with our broken dryer, ordered the right piece, gave us an accurate estimate on time and price, and installed it as soon as it arrived. I'll absolutely be calling Jose, and FixEm, for my next appliance issue.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Updated review: I called FixEm again, this time to repair my washing machine. Happy to say it was the same great service all-around. Nathan and Daniel responded right away. On Friday they assessed the problem, they ordered the part, and by Monday had it installed--way ahead of my expectations. These guys were fast,…

Refrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Samira3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Suzanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism

Price

$309+2% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 71%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair24$124–$384
Dishwasher repair21$144–$352
Washer/dryer repair15—
Dryer repair12$251–$409
Refrigerator repair11—
Refrigerator/freezer repair11$175–$390
Stove, cooktop & oven repair7$101–$329
Oven repair4—

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