Experts Reviews · Company report
FixEm Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

FixEm Appliance Repair

Antioch, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.9★ from 233 Google reviews

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FixEm Appliance Repair is better than 86% of microwave repair services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FixEm Appliance Repair is better than 79% of microwave repair services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FixEm Appliance Repair is better than 81% of microwave repair services.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FixEm Appliance Repair is better than 100% of microwave repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FixEm Appliance Repair is better than 100% of microwave repair services.A
100

Reviews for your job

Customers hired FixEm Appliance Repair for 8 kinds of job.

FixEm Appliance Repair for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Washing machine repair”

Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bryce did a great job with identifying the problem with our washing machine and coordinating its repair. Very happy with the service he provided. Thank you.

Paid $400–450Reasonable priceWashing machine repair
Susie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Washer timer not working. Abdul was nice and he came even on a Sunday to resolve the issue. Very satisfied

Paid $50–100Great priceWashing machine repair
Amir6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have a Samsung washer that would bounce around heavily during the final spin cycle making a ton of noise and needing to restart its process over and over. FixEm was great and easy to work with...they were fast to reply and to schedule an inspection and as luck would have it, the technician had the exact parts I…

Paid $500+Reasonable priceWashing machine repair
Shirley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Xavier was very Efficient and pleasant

Paid $300–350Great priceWashing machine repair
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing service! Nathan and Ian showed up on time, with a 15 minute call ahead. I called yesterday at 4 pm and I was given an appt this morning. My washing machine stopped working and having read the trouble shooting tips knew it was beyond my abilities. They were polite, clean and knowledgeable, advising on each…

Paid $50–100Great priceWashing machine repair
Veronica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent work all the time. And I didn't have to wait to get and appointment.

Paid $150–200Great priceWashing machine repair
susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ian and his mentor were excellent. They explained their diagnosis, and the fix, transparent and reasonable throughout. Great communication and timeliness! Will use them again, no doubt!

Paid $450–500Reasonable priceWashing machine repair
FleurLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician exceeded my expectations. He was professional and clean and knowledgeable of what he was doing

Paid $350–400Dishwasher repairWashing machine repair
AnnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My machine wasn’t draining properly. The technician identified the issue immediately and showed me how to clear the drain holes if it happens again. Very efficient technician and fix was covered by the service call fee

Paid $50–100Reasonable priceWashing machine repair
Trish6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Xavier was on time and very personable. He discovered that they don't make the panel for our 15 year-old washer any more, but he was very helpful in advising us as to the best place to get an inexpensive washer. Since we will be moving in the next six months, and leaving our appliances, we didn't want to invest in a top of the line washer.

Paid $50–100Reasonable priceWashing machine repair
TomLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jose did a great job fixing our washing machine. When it stopped spinning we thought we needed a new motor, but Jose suggested a less expensive part and he was right. He saved us both time and money and we would not hesitate to contact Jose again.

Washing machine repair+ Responsiveness+ Quality+ Professionalism
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Punctual and great communication. Pricing was fair. Would definitely use this business again.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The day I called FixEm Repair to diagnose my washing machine, I called four other repair companies & FixEm was the only service repair that returned my called. Repairman Jose was my server, who was very professional, honest, and provided quality work. One thing I appreciate about Jose’s service was that he was…

Washing machine repair+ Responsiveness+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Ive used Fix-em twice now. The first time, Nathan and Gabriel did a fantastic job. I needed repair or replacement of a garbage disposal. In addition, the dryer in my newly rented apartment was very loud. They diagnosed both issues quickly. Replaced the disposal and repaired the dryer on-site, same day. They called…

Dishwasher repairDryer repairWashing machine repair+ Punctuality+ Professionalism
Nilaja13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable and courteous. Gave great customer service!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
VadimLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you very much for your help. Overall experience is the way it should be: fixed it from the first time, great communication & service, great price.

Washing machine repair+ Responsiveness+ Punctuality+ Professionalism
Trea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jose was amazing. Communicated well, completed the work quickly, and got us up and running.

Dryer repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
james5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service tech Jose was excellent!

Washing machine repair+ Responsiveness+ Professionalism
Colin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nathan was great. He was very helpful and explained things clearly. He made sure I understood everything.

Washing machine repair+ Quality+ Professionalism
KimberlyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sal was professional, nice, efficient. He diagnosed the problem quickly, gave me the plan, and did exactly what he said he'd do. Friendly, competent, the perfect experience. And now I can clean my clothes!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Maytag washing machine went out, so I called FixEm. Ethan was very professional and he was able to schedule someone to come out the next day. Allen showed up on time. He was very courteous and he was able to quickly diagnose the problem. He replaced the drain pump and now the washer works great.

Washing machine repair+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had called FixEm Appliance Repair as my washer began to leak and dump water on to the floor. Jose R. had come quickly the following morning with all of the tools required to resolve my issue. Jose pulled the stacked washer/dryer from it's tight cabinet cavity with no damage to the floor. In less than 30 seconds,…

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jose was super friendly and professional. He arrived on time to evaluate my leaking washing machine. He recommended repair rather than replacement and ordered the needed parts on the spot. The parts arrived in less than a week and Jose performed the repair very quickly. I will definitely use FixEm again should the need arise!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jose was our technician and the service he provided was excellent. He is very professional and knowledgeable about the products he is working on. He was on time and very professional and kept us up updated on delivery of parts and on schedule.A delight to work with.

Washing machine repair+ Responsiveness+ Punctuality+ Quality

Price

$309+2% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 71%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair24$124–$384
Dishwasher repair21$144–$352
Washer/dryer repair15—
Dryer repair12$251–$409
Refrigerator repair11—
Refrigerator/freezer repair11$175–$390
Stove, cooktop & oven repair7$101–$329
Oven repair4—

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