Eric Lambert3 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Easy communicate with and issue resolved. Great clean aervice.
FlexFul Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%96+14.6Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 60 appliance repairPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 161 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$353typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
FlexFul Appliance Repair at a glance
Customers report that FlexFul Appliance Repair in Elgin, IL, receives a 5/5 rating from 161 reviews, with the owner responding to 99% of feedback. Reviewers frequently highlight same-day appointments, quick turnaround times, and clear communication regarding arrival windows and parts. The service covers various appliances, including refrigerators, ovens, and washers, with customers noting professional conduct and reasonable pricing. One reviewer mentioned a minor glitch after an initial repair, though the technician returned promptly to resolve the issue.
- Google rating: 5.0 out of 5 from 161 reviews (100% five-star).
- Reviews on this page: 161 Google reviews (138 with written comments, 7 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 24, 2026.
- Service: Appliance Repair serving Elgin, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FlexFul Appliance Repair: 100/100 on this factor. Category median: 90.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FlexFul Appliance Repair: 99/100 on this factor. Category median: 87.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FlexFul Appliance Repair: 96/100 on this factor. Category median: 97.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FlexFul Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
- 5 stars161100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
- Praise286100%
- Complaints10%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1024%
- Reasonable2969%
- Overpriced00%
- Not sure37%
$353+30% vs typical appliance repair
Middle half of what 39 customers paid ($265–$427) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response7727%
- Staff & attitude7225%
- Quality & results4616%
- Would recommend4315%
- Price & value259%
- Communication145%
- Honesty & trust103%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was able to diagnose and quickly repair an oven that was not heating properly.”
“Oreck was very friendly, and most importantly very knowledgeable.”
“Very knowledgeable and solved the issue right away.”
“I’m very happy with their work and highly recommended them for your appliance repair needs.”
“Very professional , great job, clean and efficient with reasonable pricing.”
“Great communication about arrival window for service, and text to let us know he was coming.”
“Oreck was knowledgeable, reliable & got the job done.”
People customers mention
- Oreck 13 reviews
- Samsung 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Oreck was a very pleasant gentleman. Was pleased with his work. Great job! And got what needed to be done
Paid $350–400Reasonable price
Antony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Good experience with Orek, who repaired our thermador microwave. Quick appointments. Had a glitch after the first repair but came back promptly to fix it.
Paid $500+
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Oreck came out same day I called to repair my washing machine. He needed to order the part, so I called two days later—the part had come in and he came back that day. The repair was done in less than a hour and so far so good!
Paid $300–350Not sure
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Oreck was very kind, very helpful and fixed our issue very quickly. Good guy and would highly recommend him.
Paid $350–400
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
FlexFul provided excellent service. My stove needed repair and they responded quickly, ordered the parts it needed and fixed it in a timely fashion. I’m very happy with their work and highly recommended them for your appliance repair needs.
Paid $350–400Great price
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service, they came out the day I called and were back 2 days later with the part needed and it’s working great. So happy my washing machine could be repaired.
Paid $500+Reasonable price
Photos
Customer reviews
5.0 ★★★★★ 161 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Karen Hager3 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOreck was a very pleasant gentleman. Was pleased with his work. Great job! And got what needed to be done
- Price assessment: Reasonable price
- Price: $350–400
- Repair wait time: 1–2 hr
Brenda Vazquez1 reviewTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOreck was very friendly, and most importantly very knowledgeable. He was able to diagnose and quickly repair an oven that was not heating properly.
- Price assessment: Reasonable price
- Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you, Brenda! We’re glad you were happy with our friendly service, quick repair, and reasonable pricing. We truly appreciate your trust in FlexFul Appliance Repair!
julie Tivers1 reviewTotal number of Google reviews julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and professional
- Price assessment: Reasonable price
- Price: $300–350
- Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you, Julie! We appreciate your kind words and are glad you had a great experience with FlexFul Appliance Repair!
Joshua Zapata8 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, fixed multiple appliances in a quick turnaround!
Response from the owner · 3 days ago
Thank you, Joshua! We appreciate your trust in FlexFul Appliance Repair and are glad we could get your appliances fixed quickly and professionally. We look forward to helping you again!
Rich Boren10 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFlex Fuel Appliance Repair the same day I called. Their service was friendly, he technician was knowledgeable and my refrigerator is back in service. Nice work.
Response from the owner · 3 days ago
Thank you, Rich, for your wonderful feedback! We’re glad we could provide prompt, same-day service and get your refrigerator back up and running. Our team takes pride in delivering friendly, knowledgeable, and reliable appliance repair. We truly appreciate your trust in FlexFul Appliance Repair and look forward to helping you again whenever you need us!
Antony George5 reviewsTotal number of Google reviews Antony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood experience with Orek, who repaired our thermador microwave. Quick appointments. Had a glitch after the first repair but came back promptly to fix it.
- Price: $500+
- Repair wait time: 2–3 hr
Response from the owner · 6 days ago
Thank you, Antony, for your support! We truly appreciate you choosing Flexful Appliance Repair. Your feedback means a lot to us, and we look forward to helping you again whenever you need us!
Diana Winans3 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOreck came out same day I called to repair my washing machine. He needed to order the part, so I called two days later—the part had come in and he came back that day. The repair was done in less than a hour and so far so good!
- Price assessment: Not sure
- Price: $300–350
- Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thank you, Diana, for your wonderful review! We’re glad we could get your washing machine repaired quickly and that everything is working well so far. We truly appreciate your trust in Flexful Appliance Repair and your kind feedback. Please don’t hesitate to reach out if you ever need us again!
Tim Barrett4 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOreck was very kind, very helpful and fixed our issue very quickly. Good guy and would highly recommend him.
- Price: $350–400
Response from the owner · a week ago
Thank you for the recommendation, Tim! It’s wonderful to hear that Oreck’s friendly service and quick repair made a great impression. We appreciate your trust in Flexful Appliance Repair!
Mary Jo Cristino9 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFlexFul provided excellent service. My stove needed repair and they responded quickly, ordered the parts it needed and fixed it in a timely fashion. I’m very happy with their work and highly recommended them for your appliance repair needs.
- Price assessment: Great price
- Price: $350–400
- Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Mary Jo! We’re glad we could get your stove repaired promptly and that you’re happy with our work. Your recommendation means a lot to our team. Thank you for choosing Flexful Appliance Repair!
Business details
- Phone: (800) 833-1296
- Website: flexfulservice.com
- Service area: Elgin, IL