Flooring store · Seattle, WA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%72+10.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 17 carpet installersiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★172 Google reviews · 24 photos
94%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Floor Coverings International 4.9 out of 5 stars based on 172 reviews, with the owner responding to every comment. Customers frequently praise the team for professional installation, punctuality, clear communication, and fair pricing across carpet, tile, and hardwood projects. Recurring themes highlight efficient scheduling and prompt resolution of minor post-installation issues. However, a small number of low-star reviews criticize unclear quotes and instances where final charges exceeded the originally agreed-upon price.
Google rating: 4.9 out of 5 from 172 reviews (94% five-star).
Reviews on this page: 172 Google reviews (154 with written comments, 30 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyCarpet Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Floor Coverings International: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Floor Coverings International: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Floor Coverings International: 72/100 on this factor. Category median: 100.B
72
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Floor Coverings International: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Floor Coverings International: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
4.9of 5
5 stars16294%
4 stars74%
3 stars11%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 154 written reviews
98%praise
Praise34398%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable7100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7421%
Quality & results6819%
Speed & response6619%
Would recommend6218%
Price & value3711%
Communication3410%
Honesty & trust93%
What customers talk about
We read 154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the initial bid estimator, Bogdan, to the refinisher, Carlos, to the owner, Mark, I experienced professional, friendly customer service.”
“Floor Covering International team did an exceptional job installing the carpet at my house.”
“They did a very sloppy job and took many shortcuts to complete the job.”
“They were incredibly responsive, very reasonably priced, and performed excellent work.”
“I highly recommend them for any of the floor renovations.”
“…ternational provided excellent, knowledgeable service and I could not recommend them more for anyone looking to perform flooring work in the near futu…”
“Easy to work with, excellent quality, and pricing that is genuinely fair.”
“Mark Baldwin was pretty good at explaining the different carpet in terms of quality, density, life term of the carpet and the overall looks for the home.”
“The team also provided us the option of refinancing without additional APR (although I paid upfront for the installation)”
People customers mention
Mark28 reviews
Vitalii5 reviews
Shoreline5 reviews
Baldwin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Floor Coverings International for 3 kinds of job. Pick one to see what they paid and said.
LLinnea6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
From the initial bid estimator, Bogdan, to the refinisher, Carlos, to the owner, Mark, I experienced professional, friendly customer service. My kitchen floor is gorgeous. The process was painless.
SStephen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They did a very good job stretching my carpets that had started to have ridges and wrinkles in most of my rooms.
TTonyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The FCI team did a great job from start to finish. Very satisfied with our new flooring and customer service was top notch.
HHarsh5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Floor Covering International team did an exceptional job installing the carpet at my house. Some of the things that stood out in their service was.
1. The carpets installed in the bedroom , wardrobe and stairs were skillfully crafted to perfection. Its been 3 months since they installed the carpet and I love the…
HHeather5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The team did excellent work. He worked very long days to get the job done in time. All tile work was done very carefully and it looks beautiful.
PPatrick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a backsplash installed. They were incredibly responsive, very reasonably priced, and performed excellent work. 100% would hire again.
From the initial bid estimator, Bogdan, to the refinisher, Carlos, to the owner, Mark, I experienced professional, friendly customer service. My kitchen floor is gorgeous. The process was painless.
Response from the owner · 2 weeks ago
Linnea, it was a pleasure working with you on your kitchen, and I’m so glad you love how the floor turned out! Thank you for taking the time to share your experience and for mentioning Bogdan and Carlos, too.
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Stephen Matheson3 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
They did a very good job stretching my carpets that had started to have ridges and wrinkles in most of my rooms.
Response from the owner · 3 weeks ago
Stephen, it’s amazing what a good carpet stretching can do for those wrinkles and ridges! I’m glad we could get everything smoothed back out for you. Thanks for calling on my local team!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Tony CurrieLocal Guide · 15 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
The FCI team did a great job from start to finish. Very satisfied with our new flooring and customer service was top notch.
Response from the owner · 3 weeks ago
Tony, I’m so happy you’re enjoying your new flooring! Thank you for trusting my team with your home and for letting us know you felt well taken care of along the way. I really appreciate your support!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
H
Harsh Trivedi5 reviewsiTotal number of Google reviews Harsh has written across all businesses on Google Maps, not just this one.
Floor Covering International team did an exceptional job installing the carpet at my house. Some of the things that stood out in their service was.
1. The carpets installed in the bedroom , wardrobe and stairs were skillfully crafted to perfection. Its been 3 months since they installed the carpet and I love the installation.
2. Mark Baldwin was pretty good at explaining the different carpet in terms of quality, density, life term of the carpet and the overall looks for the home.
3. The team also provided us the option of refinancing without additional APR (although I paid upfront for the installation)
Overall, they delivered a good service. I highly recommend them for any of the floor renovations.
Response from the owner · 3 weeks ago
Harsh, hearing that you’re still loving the carpet three months later is wonderful! I enjoyed helping you sort through the options and find the right fit for your home. Thanks for trusting my team with your bedrooms, wardrobes, and stairs, and for recommending us to others!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
H
Heather Mekias5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
The team did excellent work. He worked very long days to get the job done in time. All tile work was done very carefully and it looks beautiful.
Response from the owner · 3 weeks ago
Heather, I’m so happy you love how the tile turned out! Thanks for recognizing the care and hard work that went into your project. I really appreciate you choosing my local team!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Patrick Lynch3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
We had a backsplash installed. They were incredibly responsive, very reasonably priced, and performed excellent work. 100% would hire again.
Response from the owner · a month ago
Patrick, I’m so happy you love how the new backsplash turned out! Knowing you’d call us again is about the best compliment we could ask for. Thanks for trusting my team with your home and for the great recommendation!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Richard Polishuk1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
FCI was very responsive and communicative from the beginning. Getting an estimate was very quick and easy, as was scheduling the job. Most importantly, Kevin the installer did a quick and great job on our bathroom floor. Every detail turned out well, and we couldn't be happier!
Response from the owner · a month ago
Richard, I’m really happy you love how the bathroom floor turned out! Those smaller spaces have plenty of details to get right, and I appreciate you recognizing Kevin for the care he put into the flooring installation. Thanks for trusting my team with your home!
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Janis Ryerson2 reviewsiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
My kitchen tile backsplash turned out perfect! The installer arrived on time, set up his own saw, and got to work. The cuts around the outlets and window sill were great. I highly recommend this company.
Response from the owner · a month ago
Janis, “perfect” is pretty hard to beat! I’m so happy you love your new kitchen backsplash, and I really appreciate you noticing the care our installer put into those tricky little details. Thanks for trusting us with it and for sending such a great recommendation our way.
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Aisha Ellahi1 reviewiTotal number of Google reviews Aisha has written across all businesses on Google Maps, not just this one.
We reached out to Floor Coverings International to replace the carpet on our 2nd floor with hardwood floors. Mark, Vitali and the team were very responsive and quickly gave us a quote. The quote was mid-range: not too cheap but also not super expensive. They were able to quickly complete the job within three weeks (on schedule) and even covered a cleaning we had to as our minisplit ingested the saw dust from the flooring. The new floor looks great and the final price was equal to what they quoted us at the beginning.
While I would have preferred that they were more careful about the minisplit (maybe our experience will be a good lesson for the future), I was pleasantly surprised that they were open to covering the cost for getting it cleaned. Would recommend!
Response from the owner · a month ago
Aisha, I really appreciate you trusting us with your upstairs flooring and for being so candid about the experience. We should have been more careful around the minisplit, and I’m glad we were able to make that right by covering the cleaning. Thanks as well for recognizing Vitali and our team’s responsiveness, and it’s great knowing you’re happy with the hardwood and would recommend us.
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
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Matthew Vivian6 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
FCI was responsive and efficient, and the install looks great.
Response from the owner · a month ago
Matthew, thanks for this. I’m glad everything came together smoothly and that you’re happy with how the flooring turned out. We really enjoyed working with you and appreciate you trusting our team with your home.
Mark Baldwin, Owner of Floor Coverings International - North Seattle, WA
