Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Flooring Butler logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Flooring Butler

Kansas City, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 37 tile contractors · 5.0★ from 466 Google reviews

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Report card

Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flooring Butler is better than 97% of tile contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flooring Butler is better than 99% of tile contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flooring Butler is better than 100% of tile contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flooring Butler is better than 100% of tile contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flooring Butler is better than 100% of tile contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flooring Butler is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired Flooring Butler for 8 kinds of job.

Flooring Butler for wood floor restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Wood floor restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Wood floor restoration”

IreneLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nick was professional, polite and totally understood my requests for quotes while listening to my limitations. I felt that the quote to refinish my hardwood floors was fair. I first called because their website specifically mentioned railings which I have on the wood floor. And this time, I couldn't resolve my…

Reasonable priceFloor refinishingWood floor refinishingWood floor restoration
YairLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nick and his team were outstanding from start to finish. He was incredibly diligent, communicative, and clearly passionate about delivering quality work. He walked me through every step, laid out stain samples directly on my floor (including a custom mix), and even contacted the manufacturer to explore more options.…

Great priceStair flooringFloor refinishingWood floor sanding
Teresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Flooring Butler did a great job! Would recommend them 100%!

Wood floor repairsWood floor restoration+ Responsiveness+ Punctuality+ Quality
Quentin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easy to work with and did a great job!

Floor refinishingWood floor refinishingWood floor restoration+ Responsiveness+ Punctuality+ Quality
PeterLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They repaired and restained my wood floor. They moved furniture as needed, replaced broken tiles, matched the color, and did everything that was needed. The floor now looks great. The people were easy to deal with and helpful.

Floor tile restorationRepair flooringWood floor refinishing+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 60%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring38—
Wood floor installation36—
Carpet installation36—
Wood floor refinishing20—
Tile work installation19—
Floor refinishing17—
Wood floor sanding11—
Floor tile installation10—

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