Flooring contractor · Kansas City, MO · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★466 Google reviews · 23 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional communication, fair pricing, and punctual installation as key aspects of their experience with Flooring Butler. Services range from hardwood refinishing and carpet replacement to tile and luxury vinyl installations, with staff noted for responsiveness and attention to detail during quotes and projects. While most feedback is positive, one low-star review described a dispute regarding an initial bid and a subsequent request for additional payment after the floor was exposed.
Google rating: 5.0 out of 5 from 466 reviews (98% five-star).
Reviews on this page: 466 Google reviews (428 with written comments, 65 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 23, 2026.
Service: Tile Contractor serving Kansas City, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other tile contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Flooring ButlerTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flooring Butler: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flooring Butler: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flooring Butler: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flooring Butler: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flooring Butler: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flooring Butler: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
466 Google reviews we collected
5.0of 5
5 stars45898%
4 stars61%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 428 written reviews
99%praise
Praise89499%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2036%
Reasonable3360%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17820%
Quality & results16118%
Would recommend15317%
Speed & response14716%
Communication12013%
Price & value829%
Honesty & trust667%
What customers talk about
We read 428 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only did they do a great job with our floors they were also very professional… quick to respond… and helped us with all of our flooring needs.”
“Great experience with this family owned company ♥️ Their communication was excellent, pricing was super fair, and the highest quality work was done.”
“…g them to stop with the install of the end caps because it looked so awful.…”
“We love our new flooring and highly recommend Flooring Butler to anyone looking for updated flooring.”
“I don’t know how this company has 5 stars.”
“I knew I wanted to use a local small business for new carpet and from the very first contact, the service was exceptional, professional and timely.”
“Flooring butler delayed our other contractors weeks out from their schedule and the contractor asked us when they were going to finish.”
“Flooring butler is awesome, very knowledgeable and communicative.”
“I felt that the quote to refinish my hardwood floors was fair.”
“He was helpful, responsive, and genuinely great to work with from our first conversation all the way through ordering and delivery.”
People customers mention
Nick97 reviews
Kim7 reviews
Cole7 reviews
Elg6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flooring Butler for 8 kinds of job. Pick one to see what they paid and said.
TannerLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The best flooring company! Not only did they do a great job with our floors they were also very professional… quick to respond… and helped us with all of our flooring needs. We got our wood floors re finished… added tile to bathrooms… LVP and carpet in our basement… as well as installed new wood floors upstairs and…
Great priceWood floor installationInstall flooringCarpet installation
Dena5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I knew I wanted to use a local small business for new carpet and from the very first contact, the service was exceptional, professional and timely. Thank you Nick, Kim, and Gerson! I can’t wait to have you out for more home upgrades in the future!
RachelLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with this family owned company ♥️ Their communication was excellent, pricing was super fair, and the highest quality work was done. We love our new flooring and highly recommend Flooring Butler to anyone looking for updated flooring.
Kayla7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Flooring butler is awesome, very knowledgeable and communicative. Would recommend to absolutely anyone!
Bonnie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are real experts. Everything from the owner to the workers. They were all nice. I would recommend them highly
Jami2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Every step of our project has been an amazing experience! The customer service and dedication to ensuring that my vision came to life was unmatched! The quality of work was exceptional! Will definitely use this company for all of my future home improvement projects!
Great priceWood floor installationCarpet installationStair flooring
The best flooring company! Not only did they do a great job with our floors they were also very professional… quick to respond… and helped us with all of our flooring needs. We got our wood floors re finished… added tile to bathrooms… LVP and carpet in our basement… as well as installed new wood floors upstairs and on our staircase to match. Everything came out great. Very happy with this company
I knew I wanted to use a local small business for new carpet and from the very first contact, the service was exceptional, professional and timely. Thank you Nick, Kim, and Gerson! I can’t wait to have you out for more home upgrades in the future!
RachelLocal Guide · 65 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Great experience with this family owned company ♥️ Their communication was excellent, pricing was super fair, and the highest quality work was done. We love our new flooring and highly recommend Flooring Butler to anyone looking for updated flooring.
Response from the owner · a week ago
We appreciate your kind words so much, Rachel! Thanks for letting us help you with new carpet! Our crew enjoyed working in your home and commented how nice everything turned out. You made a great carpet selection! Please reach out if we can help with anything in the future. We love working with great customers like you!
Kayla Cook7 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share this great review, Bonnie! We genuinely enjoyed working with you to get your basement put back together. You selected a great tile for the area near your back door and the carpet you went with was gorgeous. Please don't hesitate to reach out if we can help in some way in the future.
Jami DeGrave2 reviewsiTotal number of Google reviews Jami has written across all businesses on Google Maps, not just this one.
Every step of our project has been an amazing experience! The customer service and dedication to ensuring that my vision came to life was unmatched! The quality of work was exceptional! Will definitely use this company for all of my future home improvement projects!
Thanks for sharing this great review of our work, Jami! We think your carpet and hardwood floors turned out amazing. You made great selections on the stair carpet and hardwood stain color! We are excited to help with the main floor now! We definitely appreciate working with great customers like you.
Vic RiderLocal Guide · 23 reviewsiTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
I’m very happy with our experience with this company. From the beginning Nick was quick and easy to work out details with. He was patient and helpful. Follow up details and managing the installation process by Kim was very well done too! This local family owned business truly delivers a great service and product. I was especially pleased with the installation performance by their crew of installers. Couldn’t have asked for a more efficient and professional team of installers. It was unbelievable how quickly they finished our project. I’m very proud of how our home looks again. Basement wood floors and upstairs new high quality carpet.
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 2 weeks ago
Thank you for the kind words about our company, Bill! It means a lot. You were great to work with and we think your new carpet and LVP turned out fantastic! You made some great selections! Please reach out if we can help with anything else.
Brian SponslerLocal Guide · 13 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Brian! Thank you so much for the great review! We love making hardwood flooring look new again and working for great customers like you is an absolute pleasure.
Craig Olmstead5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
They were quick to respond and didn’t try to snow me or make empty promises. They were very professional.
Response from the owner · a month ago
Thanks for the great review, Gary! Our goal is to always to provide good, honest estimates so you can make the best possible choice for your individual situation. We appreciate you reaching out to us!
