Pool cleaning service · Mission Viejo, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 27 pool maintenance servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★46 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Flow State Pool Service five stars based on forty-six reviews, noting that the owner replies to ninety-six percent of feedback. Customers consistently describe the team as punctual, professional, and communicative, often highlighting weekly reports, clear water chemistry management, and reasonable pricing for services ranging from routine maintenance to emergency repairs. Recurring themes include reliable scheduling, thorough cleaning of pools and spas, and transparent billing, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 46 reviews (100% five-star).
Reviews on this page: 46 Google reviews (44 with written comments, 8 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 23, 2026.
Service: Pool Maintenance Service serving Mission Viejo, California.
Data from Google, last updated October 26, 2026.
Score profile vs other pool maintenance services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Flow State Pool ServicePool Maintenance Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow State Pool Service: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow State Pool Service: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow State Pool Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow State Pool Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
5.0of 5
5 stars46100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
100%praise
Praise107100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price850%
Reasonable850%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2321%
Staff & attitude2019%
Honesty & trust1716%
Quality & results1413%
Speed & response1413%
Price & value109%
Communication98%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend to anyone looking for a great local service.”
“Chance is an extremely diligent and reliable pool care professional.”
“After going through three other pool service companies, we truly appreciate how thorough, honest, and reliable they are.”
“His attention to detail and commitment to quality service really stand out.”
“They responded immediately and resolved my problem after some deliberation and handled everything in a very professional manner 5 stars.”
“I recently had pool heater and pool pump replaced and it was done quickly at a very fair price.”
“They communicate well, handle everything without us having to follow up, and make pool ownership completely stress-free.”
People customers mention
Chance13 reviews
Capistrano4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Flow State Pool Service for 8 kinds of job. Pick one to see what they paid and said.
Ashley7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Highly recommend Flow State Pool Service! After going through three other pool service companies, we truly appreciate how thorough, honest, and reliable they are. The difference in care and attention to detail is noticeable, and our pool looks beautiful. So glad we found them!
Matt6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chance from Flow State team has been outstanding. We’ve been extremely happy with his pool service. Our saltwater pool stays perfectly balanced and crystal clear week after week. We also get clear weekly reports with all the key measurements and water quality details, which makes it easy to stay in the loop. They…
Great priceTile brushingVacuumingWall brushing
A5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an emergency with my pool pump on a Sunday morning and it the side of my house was flooding. I was unable to get a hold of my pool guy. I called Flow State and Chance was able to walk me through my issue over the phone. He stayed on the phone with me until it was resolved. I am not even an existing customer…
Pump repairs & installation
Patrick6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Flow State drained our pool and did a full acid wash cleaning, getting stains and stubborn algae off our pool surface. They showed up as promised and got the work done in short order. The result is a beautifully reconditioned pool. They are now our “go to” for all things pool related.
Reasonable priceFilter cleaningSwimming pool light repair
Robert7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Five Stars for sure. Was unhappy with pool services overall and was doing all myself. Not great...till I found Flow State! They put my mind at ease, don't complain, show up every time and the pool looks incredible...good guys for sure. and our pool isnt the easiest...
Reasonable price
Shuhaibar3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Chance is an extremely diligent and reliable pool care professional. He consistently goes above and beyond to keep our pool in excellent condition, carefully testing the water chemistry and making adjustments whenever needed. His attention to detail and commitment to quality service really stand out.
I've…
Highly recommend Flow State Pool Service! After going through three other pool service companies, we truly appreciate how thorough, honest, and reliable they are. The difference in care and attention to detail is noticeable, and our pool looks beautiful. So glad we found them!
Response from the owner · 2 days ago
Hey Ashley! Glad to know you are having a good experience with us. Thanks for the review!
Matt Chormann6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Chance from Flow State team has been outstanding. We’ve been extremely happy with his pool service. Our saltwater pool stays perfectly balanced and crystal clear week after week. We also get clear weekly reports with all the key measurements and water quality details, which makes it easy to stay in the loop. They communicate well, handle everything without us having to follow up, and make pool ownership completely stress-free. Highly recommend to anyone looking for a great local service.
Price assessment: Great price
Services: Tile brushing, Vacuuming, Wall brushing
Response from the owner · 2 days ago
Matt! We appreciate getting to serve awesome families. Thank you for the feedback
Carl Swindle3 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
I had an emergency with my pool pump on a Sunday morning and it the side of my house was flooding. I was unable to get a hold of my pool guy. I called Flow State and Chance was able to walk me through my issue over the phone. He stayed on the phone with me until it was resolved. I am not even an existing customer and Chance took the time to provide amazing customer service!
Services: Pump repairs & installation
Response from the owner · 2 months ago
Glad we were able to trouble shoot it together. Hope the Sunday turned around 🙏
Patrick Griffin6 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Flow State drained our pool and did a full acid wash cleaning, getting stains and stubborn algae off our pool surface. They showed up as promised and got the work done in short order. The result is a beautifully reconditioned pool. They are now our “go to” for all things pool related.
Price assessment: Reasonable price
Services: Filter cleaning, Swimming pool light repair
Response from the owner · 2 months ago
Thanks for the trust! Very happy with how your pool turned out. Enjoy!
Robert Brady7 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Five Stars for sure. Was unhappy with pool services overall and was doing all myself. Not great...till I found Flow State! They put my mind at ease, don't complain, show up every time and the pool looks incredible...good guys for sure. and our pool isnt the easiest...
Price assessment: Reasonable price
Response from the owner · 2 months ago
Glad you are stoked on everything, Robert! Thanks for trusting us.
Debra Sherwood4 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Chance is an extremely diligent and reliable pool care professional. He consistently goes above and beyond to keep our pool in excellent condition, carefully testing the water chemistry and making adjustments whenever needed. His attention to detail and commitment to quality service really stand out.
I've recommended Chance to several friends and neighbors, and every one of them has been just as impressed with his professionalism and the quality of his work. If you're looking for someone who genuinely cares about keeping your pool clean, balanced, and well-maintained, I highly recommend Chance.
I actually got their contact from AI. I was very impressed. They responded immediately and resolved my problem after some deliberation and handled everything in a very professional manner 5 stars.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thanks for trusting us.
KC SmithLocal Guide · 22 reviewsiTotal number of Google reviews KC has written across all businesses on Google Maps, not just this one.
Very happy with my Flow State monthly service. Not only is my pool and jacuzzi sparkly clean, anytime I have an issue Chance is super responsive and solves the problem immediately. No headaches. I recently had pool heater and pool pump replaced and it was done quickly at a very fair price. Flow State gives me peace of mind as all my pool needs handled with one company. Highly recommend.
Services: Filter cleaning, Swimming pool salt system repair, Pump repairs & installation, Swimming pool filter repair, Swimming pool heater repair, Swimming pool automation and controls repair
Response from the owner · 3 months ago
Thank you for this review KC. We appreciate your business.
