Experts Reviews · Company report
Flow State Pool Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Flow State Pool Service

Mission Viejo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 5.0★ from 46 Google reviews

Report card

Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Flow State Pool Service is better than 99% of pool maintenance services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Flow State Pool Service is better than 97% of pool maintenance services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Flow State Pool Service is better than —% of pool maintenance services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Flow State Pool Service is better than 100% of pool maintenance services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Flow State Pool Service is better than 100% of pool maintenance services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Flow State Pool Service is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Flow State Pool Service for 8 kinds of job.

Flow State Pool Service for filter cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Filter cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Filter cleaning”

Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Flow State drained our pool and did a full acid wash cleaning, getting stains and stubborn algae off our pool surface. They showed up as promised and got the work done in short order. The result is a beautifully reconditioned pool. They are now our “go to” for all things pool related.

Reasonable priceFilter cleaningSwimming pool light repair
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Five out of five stars! They are great!

Great priceFilter cleaningSwimming pool salt system repairPump repairs & installation
Shuhaibar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Chance is an extremely diligent and reliable pool care professional. He consistently goes above and beyond to keep our pool in excellent condition, carefully testing the water chemistry and making adjustments whenever needed. His attention to detail and commitment to quality service really stand out. I've…

Reasonable priceFilter cleaningNettingVacuuming
KCLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very happy with my Flow State monthly service. Not only is my pool and jacuzzi sparkly clean, anytime I have an issue Chance is super responsive and solves the problem immediately. No headaches. I recently had pool heater and pool pump replaced and it was done quickly at a very fair price. Flow State gives me peace…

Filter cleaningSwimming pool salt system repairPump repairs & installation
Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The best choice we could have made!!! We are so happy. Professional and the best customer service.

Filter cleaningSwimming pool salt system repairPump repairs & installation
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Chance and Sean from Flow State Pool Service have been amazing! We previously had another pool service company but was unable to get in touch with them for almost 3 months. In that time, our pool became exponentially green and murky, and we finally decided we needed a different team to handle it. Flow State to the…

Great priceFilter cleaningSwimming pool salt system repair
Sean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chance is amazing. Honest in what is needed for your pool. Ours hadn't had proper service in quite some time and was extensively green. Chance to it from green to clean in a week and has been doing a great job keeping it clean monthly. Glad we choose him over others. Couldn't recommend more.

Filter cleaningTile brushingNetting
Sabrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chance from Flow State answered my call immediately when I first called to complain about my parents dirty green pool and he made it out asap to their house in San Juan Capistrano to start draining it. Though there was a hiccup with one of the pumps, Chance and his team resolved it quickly and smoothly. If you ever…

Reasonable priceFilter cleaningService not listed
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve had a great experience with this pool service. They’re dependable, show up when they say they will, and communicate clearly about what’s being done and anything that needs attention. Their pricing is also very reasonable for the level of service they provide. It’s reassuring to know the pool is in good…

Customer photo from Steve's review
Great priceFilter cleaningPump repairs & installationTile brushing
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We live in San Juan Capistrano and just built a brand new pool—so we wanted to make sure we didn’t mess it up from day one. Enter Flow Star Pool Service. They show up every week, keep everything perfectly balanced, and somehow make it all look way easier than it should be. Our pool always looks like it belongs in a…

Customer photo from Justin's review
Reasonable priceFilter cleaning
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Flow state services our spa! They are very professional and always kept is sparkling clean! Couldn’t recommend enough.

Great priceFilter cleaning
Heidi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

There are moments when a service exceeds expectation—and then there are rare experiences that feel almost destined, as though the right people arrived at precisely the right time. That is exactly what we encountered with Chance and his team at Flow State Pool Service! From the very first visit, it was clear that…

Reasonable priceFilter cleaningSwimming pool salt system repairPump repairs & installation
kgosch12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly and easy service. Very reasonable price and they were super easy to communicate with. Scheduling was easy and they showed up right on time! Great service.

Customer photo from kgosch1's reviewCustomer photo from kgosch1's review
Great priceFilter cleaningTile brushingSwimming pool filter repair

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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