FOSS (Friends of Stokes Shelter) logo

FOSS (Friends of Stokes Shelter)

Animal protection organization · Winston-Salem, NC · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%74+51.2Reliability 31%57+17.5Experts Score= 69Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 22 pet rescuePosition by Experts Score among all companies we track in this category. · better than 62%
4.8 ★★★★★ 29 Google reviews · 16 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

FOSS (Friends of Stokes Shelter) at a glance

Reviewers highlight the clean, well-stocked facility and the friendly, knowledgeable staff who assist with pet adoptions. Customers frequently praise the organization's no-kill approach and the positive experiences of finding suitable dogs and kittens. The primary criticism involves the outdated website and a lack of timely communication from management, as noted in lower-rated feedback.

  • Google rating: 4.8 out of 5 from 29 reviews (93% five-star).
  • Reviews on this page: 29 Google reviews (20 with written comments, 5 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 29, 2026.
  • Service: Pet Rescue Organization serving Winston-Salem, North Carolina.

Data from Google, last updated October 26, 2026.

Score profile vs other pet rescue

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction74Reliability57Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 74 (median 61)Reliability: 57 (median 58)Momentum: 100 (median 100)
This companyPet Rescue median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FOSS (Friends of Stokes Shelter): 74/100 on this factor. Category median: 61.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FOSS (Friends of Stokes Shelter): 57/100 on this factor. Category median: 58.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 86.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FOSS (Friends of Stokes Shelter): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 28.–
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Bar = this company · dark tick = category median.

Star ratings

29 Google reviews we collected

  • 5 stars2793%
  • 4 stars00%
  • 3 stars00%
  • 2 stars13%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 20 written reviews

  • Praise10100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude550%
  • Would recommend220%
  • Speed & response110%
  • Communication110%
  • Honesty & trust110%

What customers talk about

We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is very friendly, their communication is timely and helpful, and it’s clear they do their best to provide a great environment for the animal…”
  • “They helped us choose the perfect kitten to become part of our family we would recommend them to anyone who truly wants to adopt a pet”
  • “Every staff member and volunteer I’ve met has been genuinely kind, compassionate, and clearly dedicated to the animals and their community.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Chelsea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We adopted “Dean” and “Oreo”, now Duncan and Chloe, back in July. They are such delightful members of our family, and we are so grateful to FOSS for the opportunity to adopt these precious animals. We are very grateful to FOSS for allowing us to expand our family through their wonderful organization!

Customer photo from Chelsea's review
MarkLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

A wonderful facility. Clean, well-stocked, and a variety of spaces for the animals in their care to exercise and meet and great new potential owners. The staff is very friendly, their communication is timely and helpful, and it’s clear they do their best to provide a great environment for the animals in their…

Customer photo from Mark's reviewCustomer photo from Mark's review
MarkLocal Guide · 991 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A great place ..Have saved over 1900 animals..☆Stokes County is fortunate to have such a facility

Customer photo from Mark's reviewCustomer photo from Mark's reviewCustomer photo from Mark's reviewCustomer photo from Mark's review
JoeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m not a pet guy but I support FOSS. The staff of this no kill shelter helps Stokes County. They are all very dedicated and are self supporting. If it is your passion, more power to you!

Martin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a very good experience with the staff.They helped us choose the perfect kitten to become part of our family we would recommend them to anyone who truly wants to adopt a pet

cLocal Guide · 283 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Nice people and friendly service. Loving the new dog that my wife and I adopted.

Photos

Customer reviews

4.8 ★★★★★ 29 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Chelsea Lutzweiler3 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We adopted “Dean” and “Oreo”, now Duncan and Chloe, back in July. They are such delightful members of our family, and we are so grateful to FOSS for the opportunity to adopt these precious animals. We are very grateful to FOSS for allowing us to expand our family through their wonderful organization!

Anthony Worthy3 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely Amazing

Mark MeierLocal Guide · 22 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A wonderful facility. Clean, well-stocked, and a variety of spaces for the animals in their care to exercise and meet and great new potential owners. The staff is very friendly, their communication is timely and helpful, and it’s clear they do their best to provide a great environment for the animals in their care. We met our newest addition - a 7 month old male pup - last Wednesday and brought him home Tuesday (we had to travel over the weekend), and he has fit in better than we could hope for with our two other dogs. FOSS is about an hour from our home but we would not hesitate to travel their again if we had the ability to add more dogs to our modest-sized pack.

M MLocal Guide · 26 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So glad they have a place like this in Stokes Co ! Please support them !

marshall brownLocal Guide · 35 reviewsTotal number of Google reviews marshall has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

staff is amazingly helpful.

Jay AustinLocal Guide · 8 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adopted 2 dogs from there. Great people and wonderful animals

JamieLocal Guide · 18 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐️⭐️⭐️⭐️⭐️ Friends of the Stokes Shelter is truly one of the most caring and community-minded organizations around. While I wasn’t able to adopt from them (someone beat me to the sweet husky I had my heart set on!), I’ve had such positive experiences interacting with their team. Every staff member and volunteer I’ve met has been genuinely kind, compassionate, and clearly dedicated to the animals and their community. You can feel the love they have for every dog that comes through their doors. I also donated a memorial brick in honor of my husky, Shelby, and I was touched by how thoughtful and grateful the shelter was. Their outreach efforts and the joy they bring to both animals and adopters are truly inspiring. If you’re looking to adopt, volunteer, or simply support a wonderful cause, I can’t recommend Friends of the Stokes Shelter enough. They’re doing incredible work for the animals of our community! 🐾❤️

Mark BadgettLocal Guide · 991 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A great place ..Have saved over 1900 animals..☆Stokes County is fortunate to have such a facility

G Mchone6 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can someone please get Tonya to reach out?

Joe TurpinLocal Guide · 25 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m not a pet guy but I support FOSS. The staff of this no kill shelter helps Stokes County. They are all very dedicated and are self supporting. If it is your passion, more power to you!

FOSS (Friends of Stokes Shelter) on Google Maps →

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