FOUR PAWS PET HOTEL BOUTIQUE & SPA logo

FOUR PAWS PET HOTEL BOUTIQUE & SPA

Dog day care center · Brownsville, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%66+4.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 72 pet sittersPosition by Experts Score among all companies we track in this category. · better than 45%
4.7 ★★★★★ 37 Google reviews · 17 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
Oct 2026latest review

FOUR PAWS PET HOTEL BOUTIQUE & SPA at a glance

Customers frequently highlight the facility's affordable pricing, friendly staff, and consistent daily video updates sent during boarding stays. Dogs are often described as happy and comfortable, with access to play areas and grooming services. However, some reviews criticize the grooming quality, noting uneven haircuts and staff confusion regarding specific pet identification. Other minor complaints mention that the space is too small for large dogs and the surrounding neighborhood.

  • Google rating: 4.7 out of 5 from 37 reviews (92% five-star).
  • Reviews on this page: 37 Google reviews (29 with written comments, 5 with photos).
  • Owner responses: the business replied to 35% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Pet Sitter serving Brownsville, Texas.

Data from Google, last updated October 27, 2026.

Score profile vs other pet sitters

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction77Reliability69Craft & service–Value100Momentum100Replies to reviews66Satisfaction: 77 (median 84)Reliability: 69 (median 79)Value: 100 (median 93)Momentum: 100 (median 100)Replies to reviews: 66 (median 61)
This companyPet Sitters median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FOUR PAWS PET HOTEL BOUTIQUE & SPA: 77/100 on this factor. Category median: 84.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FOUR PAWS PET HOTEL BOUTIQUE & SPA: 69/100 on this factor. Category median: 79.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FOUR PAWS PET HOTEL BOUTIQUE & SPA: 100/100 on this factor. Category median: 93.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FOUR PAWS PET HOTEL BOUTIQUE & SPA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.FOUR PAWS PET HOTEL BOUTIQUE & SPA: 66/100 on this factor. Category median: 61.B
66

Bar = this company · dark tick = category median.

Star ratings

37 Google reviews we collected

  • 5 stars3492%
  • 4 stars00%
  • 3 stars13%
  • 2 stars00%
  • 1 star25%

Praise vs complaints

Phrases our text analysis found in 29 written reviews

  • Praise2994%
  • Complaints26%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price969%
  • Reasonable323%
  • Overpriced00%
  • Not sure18%

Topic share

How often each topic comes up in the written reviews

  • Would recommend929%
  • Quality & results826%
  • Staff & attitude619%
  • Price & value619%
  • Communication26%

What customers talk about

We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I recommend this place to everyone that I know 🫶🏻 Budget friendly as well”
  • “I don't usually make recommendations, but this business has exceeded my expectations; excellent is the best word to describe it.”
  • “Vero and Ricardo seemed very knowledgeable in dog body language.”
  • “Luna was very happy, I liked it because they sent me videos every day, and the price was very affordable.”
  • “Mrs Verónica is súper nice great communication , will defenitly come back :) Bingo was super happy Staying and super happy when picked up ❤️”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired FOUR PAWS PET HOTEL BOUTIQUE & SPA for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

mariafernanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

100% recommend this place for your pets! Vero made sure my puppies were taken care of and sent 2-3 videos a day!

Great priceOther pet boarding
yvonne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Boarded our two dogs for three nights. They were well taken care of. Both pups were happy and healthy upon pick up. We could tell our pups were comfortable with all staff, as they were interacting with them when we picked them up. We will be boarding our pups with Four Paws the next time we go out of town.

Great priceDog boarding with training
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Luna estuvo muy feliz, me gusto porque me mandaban videos todos los dias, el precio muy accesible.

Great priceOther pet boardingDog groomingDog boarding
Janie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you ! four paw pet hotel for taking care of Lenny, it was our first time boarding our shitzu, and we were scare to leave him behind, Im so grateful and very happy that I found this pet hotel, very affordable and with great customer service, veronica is very passionate on what she does. Lenny stayed 9 days…

Great priceOther pet boarding
Dublesa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service!! They treated my Lucca with so much care and sent me videos on a daily basis. Bringing him back next time I need a pet sitter.

Reasonable priceOther pet sitting (in-home)
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My dog Jake stay at Four Paws Pet Hotel for 11 days, and I am very pleased with the treatment he got. He stayed in a roomy pen and had the option to play with other dogs. I got multiple videos of Jake a day which is the part I am most pleased with. This hotel is also very affordable. Vero and Ricardo seemed very…

Customer photo from Samantha's reviewCustomer photo from Samantha's review
Great priceOther pet boardingDog grooming

Photos

Customer reviews

4.7 ★★★★★ 37 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
mariafernanda salazar1 reviewTotal number of Google reviews mariafernanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

100% recommend this place for your pets! Vero made sure my puppies were taken care of and sent 2-3 videos a day!

  • Price assessment: Great price
  • Services: Other pet boarding
yvonne perez3 reviewsTotal number of Google reviews yvonne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Boarded our two dogs for three nights. They were well taken care of. Both pups were happy and healthy upon pick up. We could tell our pups were comfortable with all staff, as they were interacting with them when we picked them up. We will be boarding our pups with Four Paws the next time we go out of town.

  • Price assessment: Great price
  • Services: Dog boarding with training
Laura Lerma3 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luna estuvo muy feliz, me gusto porque me mandaban videos todos los dias, el precio muy accesible.

  • Price assessment: Great price
  • Services: Other pet boarding, Dog grooming, Dog boarding, Dog daycare
Janie Barron6 reviewsTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you ! four paw pet hotel for taking care of Lenny, it was our first time boarding our shitzu, and we were scare to leave him behind, Im so grateful and very happy that I found this pet hotel, very affordable and with great customer service, veronica is very passionate on what she does. Lenny stayed 9 days and everyday I received 2-3 videos of him. I highly recommend this pet hotel. We are very happy with their service , thank you to all the staff for making Lenny’s stay very comfortable. 🫶😃

  • Price assessment: Great price
  • Services: Other pet boarding
alejandra lopez7 reviewsTotal number of Google reviews alejandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing and trustful experience

  • Price assessment: Great price
  • Services: Dog grooming, Dog daycare
Dublesa Garcia4 reviewsTotal number of Google reviews Dublesa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!! They treated my Lucca with so much care and sent me videos on a daily basis. Bringing him back next time I need a pet sitter.

  • Price assessment: Reasonable price
  • Services: Other pet sitting (in-home)
Samantha Padilla4 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog Jake stay at Four Paws Pet Hotel for 11 days, and I am very pleased with the treatment he got. He stayed in a roomy pen and had the option to play with other dogs. I got multiple videos of Jake a day which is the part I am most pleased with. This hotel is also very affordable. Vero and Ricardo seemed very knowledgeable in dog body language. I also got him groomed before we picked him up and he looks and smells great. Overall this is a great affordable place for your fur baby to stay.

  • Price assessment: Great price
  • Services: Other pet boarding, Dog grooming
Florencia Sur2 reviewsTotal number of Google reviews Florencia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio y atención!

  • Price assessment: Great price
  • Services: Other pet boarding
Karina CoronadoLocal Guide · 36 reviewsTotal number of Google reviews Karina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He llegado dos veces a mi perro y me siento tranquilo dejandolo en este lugar, la duena es muy atenta y me pudo conseguir alojamiento aunque fue de un dia para otro cuando llame para ver si tenia espacio

  • Price assessment: Reasonable price
  • Services: Other pet boarding
Marbella Saenz2 reviewsTotal number of Google reviews Marbella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Second Time Around Bingo Loved it ♥️ Super Please Defenitly Recommend 🤗

  • Price assessment: Great price

FOUR PAWS PET HOTEL BOUTIQUE & SPA on Google Maps →

Business details

  • Address: 1444 Frontage Rd, Brownsville, TX 78520
  • Website: 4pawspethotel.com
  • Service area: Brownsville, TX