Four Paws Salon logo

Four Paws Salon

Pet groomer · Springfield, MO · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%26+6.3Value 14%98+13.9Replies to reviews 7%32+2.3Craft & service penalty99−0.1Momentum penalty24−7.6Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#228 of 240 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 5%
4.7 ★★★★★ 98 Google reviews · 24 photos
90%five-star reviews
3.83★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Sep 2026latest review

Four Paws Salon at a glance

Four Paws Salon holds a 4.7-star rating from 98 reviews, with owners responding to only 3% of feedback. Customers frequently praise the affordable pricing, attentive care for anxious or large dogs, and the staff's ability to accommodate specific grooming requests. However, several low-star reviews highlight recurring issues with uneven cuts and poor communication regarding detailed instructions, leading some clients to feel the results did not justify the cost.

  • Google rating: 4.7 out of 5 from 98 reviews (90% five-star).
  • Reviews on this page: 98 Google reviews (74 with written comments, 9 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: September 1, 2026.
  • Service: Mobile Dog Groomer serving Springfield, Missouri.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

Satisfaction57Reliability26Craft & service99Value98Momentum24Replies to reviews32Satisfaction: 57 (median 86)Reliability: 26 (median 82)Craft & service: 99 (median 96)Value: 98 (median 96)Momentum: 24 (median 100)Replies to reviews: 32 (median 53)
Four Paws SalonMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Four Paws Salon: 57/100 on this factor. Category median: 86.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Four Paws Salon: 26/100 on this factor. Category median: 82.D
26
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Four Paws Salon: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Four Paws Salon: 98/100 on this factor. Category median: 96.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Four Paws Salon: 24/100 on this factor. Category median: 100.D
24
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Four Paws Salon: 32/100 on this factor. Category median: 53.D
32

Bar = this company · dark tick = category median.

Star ratings

98 Google reviews we collected

  • 5 stars8890%
  • 4 stars44%
  • 3 stars00%
  • 2 stars11%
  • 1 star55%

Praise vs complaints

Phrases our text analysis found in 74 written reviews

  • Praise6092%
  • Complaints58%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price267%
  • Reasonable133%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2437%
  • Price & value1218%
  • Staff & attitude1015%
  • Would recommend1015%
  • Speed & response46%
  • Honesty & trust35%
  • Communication23%

What customers talk about

We read 74 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “One of our puppies has extreme anxiety and she just did an amazing job on getting them both cleaned up.”
    “I’m never been someone to complain and I’m not sure which groomer cut my dogs today but they did a horrible job.”
  • “Bernard mix here and they did a great job for a great price.”
  • “She has always done an amazing job for my sweet girl.”
  • “This is my first time trying this groomer and I highly recommend!”
  • “Ashley is efficient and does exactly what I ask of her and she goes out of her way to get her in if she can.”
  • “I recommend Four Paws highly, but I also recommend grooming your beloved pets at small shops as they seem to genuinely care about you and your pet!”
  • “I expected better communication and care, especially from the owner.”

People customers mention

  • Ashley 10 reviews
  • Pyrenees 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Four Paws Salon for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

MelissaLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

Unfortunately, our Maltipoo has been consistently coming home with uneven, very choppy patches, random long hair patches that get missed... and we've had to literally correct it ourselves at home afterwards! We've taken our dog to Taylor for over a year, and kept hoping it would improve, but it never did. For the prices, it's just not worth it.

BriannaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

I’m never been someone to complain and I’m not sure which groomer cut my dogs today but they did a horrible job... This was the picture I was going for, and this is what I got… I’m speechless and just pray his hair grows back normally. This was my first time going and the front desk clearly didn’t articulate well…

Customer photo from Brianna's review
Nick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ashley was able to bring our Cocker puppies in after a mishap at another groomer. One of our puppies has extreme anxiety and she just did an amazing job on getting them both cleaned up. We plan to be back. Thank you Ashley for all your work.

Great priceDog grooming
Courtney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Taylor did a terrible job on my dog. He was all choppy and uneven. I don’t know how the others are but I Do Not recommend her.

Melissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Malena always does an excellent job with our doodle. She listens to what I ask and does her best to accommodate. I a always happy when I pick up my Abbiegirl. Doodle hair can be challenging and Malena is up to the challenge.

leviLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took my 100 lb Great Pyrenees/St. Bernard mix here and they did a great job for a great price. I intend to come back next month

Photos

Customer reviews

4.7 ★★★★★ 98 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Christal PattersonLocal Guide · 14 reviewsTotal number of Google reviews Christal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are amazing! Taylor is the best! ❤️ Caiden has been going there 2 yrs now.

  • Services: Dog grooming
Melissa BagwellLocal Guide · 47 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Unfortunately, our Maltipoo has been consistently coming home with uneven, very choppy patches, random long hair patches that get missed... and we've had to literally correct it ourselves at home afterwards! We've taken our dog to Taylor for over a year, and kept hoping it would improve, but it never did. For the prices, it's just not worth it.

Malinda T.Local Guide · 30 reviewsTotal number of Google reviews Malinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome grooming staff! My dogs love going there!

  • Price assessment: Great price
  • Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
Joe Payne9 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The obvious care and friendliness extended is greatly appreciated.

  • Price assessment: Reasonable price
  • Services: Dog bathing and blow dry, Dog nail trimming, Service not listed
BriannaLocal Guide · 18 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m never been someone to complain and I’m not sure which groomer cut my dogs today but they did a horrible job... This was the picture I was going for, and this is what I got… I’m speechless and just pray his hair grows back normally. This was my first time going and the front desk clearly didn’t articulate well enough with the groomer with what I wanted. Extremely disappointed

Nick Lofaro8 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ashley was able to bring our Cocker puppies in after a mishap at another groomer. One of our puppies has extreme anxiety and she just did an amazing job on getting them both cleaned up. We plan to be back. Thank you Ashley for all your work.

  • Price assessment: Great price
  • Services: Dog grooming
Courtney Twomey7 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Taylor did a terrible job on my dog. He was all choppy and uneven. I don’t know how the others are but I Do Not recommend her.

Karen GarciaLocal Guide · 63 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good place to get your animals groomed

Melissa Lowery9 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Malena always does an excellent job with our doodle. She listens to what I ask and does her best to accommodate. I a always happy when I pick up my Abbiegirl. Doodle hair can be challenging and Malena is up to the challenge.

levi cantrellLocal Guide · 45 reviewsTotal number of Google reviews levi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took my 100 lb Great Pyrenees/St. Bernard mix here and they did a great job for a great price. I intend to come back next month

Four Paws Salon on Google Maps →

Business details