Assisted living facility · Eugene, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%57+36.2Reliability 28%52+14.7Replies to reviews 8%39+3.2Momentum penalty47−5.3Experts Score= 49Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.6★★★★★27 Google reviews · 24 photos
85%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fox Hollow Senior Living 4.6 out of 5 based on 27 reviews, with the owner responding to 26 percent of them. Families frequently praise the facility’s clean, bright environment, responsive staff communication, and varied social activities that foster a home-like atmosphere. Many note that caregivers provide compassionate attention to individual needs, including dietary restrictions and medical changes. One recurring criticism involves inconsistent housekeeping services, where residents sometimes require multiple requests to address room cleanliness issues.
Google rating: 4.6 out of 5 from 27 reviews (85% five-star).
Reviews on this page: 27 Google reviews (21 with written comments, 2 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 25, 2026.
Service: Senior Care Service serving Eugene, Oregon.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Fox Hollow Senior LivingSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fox Hollow Senior Living: 57/100 on this factor. Category median: 82.C
57
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fox Hollow Senior Living: 52/100 on this factor. Category median: 76.C
52
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fox Hollow Senior Living: 47/100 on this factor. Category median: 100.C
47
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fox Hollow Senior Living: 39/100 on this factor. Category median: 58.D
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Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
4.6of 5
5 stars2385%
4 stars27%
3 stars00%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
100%praise
Praise25100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1352%
Would recommend416%
Honesty & trust312%
Quality & results28%
Speed & response28%
Communication14%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff I met were friendly and helpful, and you can tell they genuinely care about the residents.”
“We highly recommend FoxHollow to anyone who is looking for a wonderful place to care for a loved one.”
“I'm impressed in particular with the genuine caring from the heart of most staff.”
“The inclusion of family and creation of family events at Foxhollow is always top notch.”
“…y mother but Brandy, Casey, and the rest of the staff have been very responsive and go above and beyond to see her individual needs (and wants) are me…”
“Communication with everyone is easy and the caregivers are always kind, friendly and respectful.”
People customers mention
Brandy3 reviews
Casey3 reviews
Jeff3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBlake4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fox Hollow Residential Care is a warm and welcoming community. The staff I met were friendly and helpful, and you can tell they genuinely care about the residents. It has a comfortable, home-like feel, and even the little details—like their pet cat—add to the charm of the place. It’s clear they work hard to create a positive environment for everyone there.
DDelLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Florence, my MIL recently passed away after approximately one year at Fox Hollow. She loved the place, made friends of staff and residents, and appreciated the remarkable professionalism of all. Tricia and Clarissa and Kwanza were among the many she just loved. Sinclair, we never met but was spoken of highly. The…
Reasonable price
RRobinLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This community is beautiful, and so are all the residents and staff inside. You get the best feeling when you walk in. Brandy is an incredible leader and has a team there that is clearly dedicated to delivering excellent care. The residents are always smiling when I visit. Ashley, Jeff, Casey, Chris, Patti, and…
KKathleen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I am fortunate my mom is so well cared for here at Fox Hollow. The setting is beautiful in Eugene’s south hills and the facility and rooms are bright and attractive. The move from independent to assisted living has been stressful for my mother but Brandy, Casey, and the rest of the staff have been very responsive…
MMike5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great place to live. Great staff. Ashley is wonderful. My grandma has loved living here. Highly recommend
KKaren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My mom has been living at Fox Hollow Senior Living for more than two months and is already thinking of it as home. Everyone who works there has been so considerate and kind to her. I am there a lot and I am quite impressed with all the people and the facilities — mon’s studio is spacious and bright. Mom also thinks the food is great!
Fox Hollow Residential Care is a warm and welcoming community. The staff I met were friendly and helpful, and you can tell they genuinely care about the residents. It has a comfortable, home-like feel, and even the little details—like their pet cat—add to the charm of the place. It’s clear they work hard to create a positive environment for everyone there.
Response from the owner · 7 months ago
Hi Blake! Thank you so much for your thoughtful review of us! I honestly don't know if we could have described our community better ourselves, so we are very happy to know that you see and feel what sets us apart from others. The details we put into the care of our community and residents are all very intentional and we are glad it is reflected back in earnest. Thank you again.
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Del JohnsonLocal Guide · 20 reviewsiTotal number of Google reviews Del has written across all businesses on Google Maps, not just this one.
Florence, my MIL recently passed away after approximately one year at Fox Hollow. She loved the place, made friends of staff and residents, and appreciated the remarkable professionalism of all. Tricia and Clarissa and Kwanza were among the many she just loved. Sinclair, we never met but was spoken of highly. The full administrative team, Brandy, Ashley, Casey, Linda, Jeff, Patricia were all kind, compassionate, friendly and accommodating. Linda particularly went above and beyond in meal prep. (MIL was picky!)
She was 99 1/2 when she passed, and this facility made her last year a happy one.
Price assessment: Reasonable price
Response from the owner · 11 months ago
Del and family- What a treasure it was to not only have Florence with us, but to be inspired by her positivity, kindness, and beautiful sense of humor and sense of self. She truly lived as all of us should: seeing the beauty in every day and finding love in the warmth of those around us. We've talked about this previously, but just to reiterate, as a community we recognize if a loved one moves to Fox Hollow, so does the family who care for them. We have just loved having you all as part of ours here. And are so grateful for the opportunity to just know you and allow us into your lives in this huge way. Big hugs and lots of love to you.
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Robin NicholsonLocal Guide · 13 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
This community is beautiful, and so are all the residents and staff inside. You get the best feeling when you walk in. Brandy is an incredible leader and has a team there that is clearly dedicated to delivering excellent care. The residents are always smiling when I visit. Ashley, Jeff, Casey, Chris, Patti, and Linda impress me endlessly and clearly strive to make Fox Hollow a great place to live. The food is delicious and the activities are awesome. 10 out of 10 community. This is the place you want to live!!
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Kathleen Jungjohann2 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I am fortunate my mom is so well cared for here at Fox Hollow. The setting is beautiful in Eugene’s south hills and the facility and rooms are bright and attractive. The move from independent to assisted living has been stressful for my mother but Brandy, Casey, and the rest of the staff have been very responsive and go above and beyond to see her individual needs (and wants) are met. Communication with everyone is easy and the caregivers are always kind, friendly and respectful. Thank you Fox Hollow!
Response from the owner · 2 years ago
Thank you for taking the time to give such a glowing review of Fox Hollow, Kathy! We appreciate that you can speak to the community and care that's provided here. Your mom is such a sweet part of our family and it has been wonderful to see how smoothly she's acclimated from independent to assisted. Our goal is to have our residents age in place, where they are comfortable, familiar, and cared for diligently. We're so honored that you trust us with your mom's care and are equally grateful with how much you've worked with us to make this a positive change for her. You are both truly sensational. Thanks again!
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Mike Pisco5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Great place to live. Great staff. Ashley is wonderful. My grandma has loved living here. Highly recommend
Response from the owner · 2 years ago
Hi Mike! We wholeheartedly appreciate you singing Fox Hollow’s praises in such a big way, and we are so grateful to have your Grandma with us. She is an incredible person and it is a such a wonderful honor. Thanks again!
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Karen Lawrence1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
My mom has been living at Fox Hollow Senior Living for more than two months and is already thinking of it as home. Everyone who works there has been so considerate and kind to her. I am there a lot and I am quite impressed with all the people and the facilities — mon’s studio is spacious and bright. Mom also thinks the food is great!
Response from the owner · 2 years ago
We appreciate the rave review, Karen! And it’s always so nice to see you. Family members are just as much a part of Fox Hollow and residents like your mom are our “why”. She is completely lovely and has an incredible sense of humor to match. We want every day for her to be a reflection of how wonderful she is. We are so privileged that she chose us and that you are so strongly an advocate for her. See you soon!
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Cindy PetersonLocal Guide · 19 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
My mother, who is 90, was able to live in our family’s home until this past 6 months. When she was ready to move into senior care, we were fortunate to find Fox Hollow Senior Living. It is close to our former home and is in a beautiful neighborhood. The staff have been friendly, helpful and kind. I feel very comfortable and welcome visiting my mother. She has a lovely apartment and receives the care she chooses but is able to refuse any activity and have the privacy she wants sometimes.
Response from the owner · 2 years ago
Thank you for your beautiful review, Cindy! Our staff really leans into leading with compassion and respecting individual preference. We are so glad you see that reflected in your mom’s care here and are absolutely honored to have her at Fox Hollow!
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Ruth EricksonLocal Guide · 30 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Very impressed with the facility's administrator, Brandy Thomas who reacted promptly to a patient's equipment needs as well as creating an atmosphere of social engagement and increased activity for a patient. As a physical therapist, I really appreciated it! Outstanding example from the facility's leadership!
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Teri Clifton4 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Kudos to Brandy (facility director) and Jeff (activities director) and the entire Foxhollow staff. The inclusion of family and creation of family events at Foxhollow is always top notch. From the Valentine party to the Elvis impersonator - great fun! Shout-out to Jacob and the kitchen crew. The staff work hard to care for the residents and it shows. My mom (3 year resident) has found a village of compassionate, committed caregivers and it shows. Thank you. Teri & Scott
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Wanda Hewer17 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
