Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Fox Labyrinth Body Piercing and Fine Jewelry 4.8 out of 5 based on 614 reviews, with the owner responding to 68% of them. Customers frequently praise the staff for professionalism, cleanliness, and clear communication during various piercing procedures, while noting the shop offers a wide selection of high-quality jewelry. Common criticisms involve strict identification requirements for minors, perceived inflexibility regarding client preferences, and difficulties obtaining replacements or refunds for defective or lost jewelry.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
Bar = this company · dark tick = category median.
614 Google reviews we collected
Phrases our text analysis found in 462 written reviews
Price verdicts customers left with their Google review
Middle half of what 132 customers paid ($81–$170) · gold mark = category median.
How often each topic comes up in the written reviews
We read 462 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super sweet, all my piercings from her have been done quick and correctly.”
“Super rude and only can refer to their online policies no one wants to help you understand the process.”
“I can’t recommend this place enough, either for yourself or to take your baby for their ear piercing if you want it done by a professional who truly c…”
“I wouldn't recommend this shop because they **insist on their placement**, which is a cop-out.”
“They are super clean and they are very thorough with all instructions.”
“She answered all my questions and put me completely at ease.”
“Of course my daughter cried but was good immediately after and has been great since.”
“The price is fair for the quality of the service and jewelry.”
“…so I was aware of what I was going to be paying which I would say is very expensive but after experiences with other piercers I would say it is worth…”
“The professionalism, experience, and overall vibes at this shop are honestly top of the line.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fox Labyrinth Body Piercing and Fine Jewelry for 8 kinds of job. Pick one to see what they paid and said.
Fox Labyrinth did awesome at handling my daughter and making her feel comfortable. Piercing was quick and they are currently healing really good!
They’re so grate super friendly and make you feel so comfortable! Although the jewelry is a little pricey they work with your budget and it’s totally worth the price! Would highly recommend if you wanted a well stylish first piercing! Along with being super knowledgeable about what style and type of piercings you wanted!!
as soon as you walk in you are greeted and they’re all very sweet! this was my first piercing ever so i was a bit nervous but they were able to made me feel safe and talked to through the whole process, i don’t plan on getting anymore piercings but i would totally recommend this place!
Everyone was really friendly, and they clearly know what they're doing. Would definitely get pierced here again.
My only go-to for piercings in El Paso. :) Both Magnolia and Vivi are amazing. The environment is super relaxed, clean, and professional.
A potentially complicated and hurtful Septum piercing was handled AMAZINGLY. Staff is kind, understanding, and thorough. 🤍
| Job | Reviews | Category typical |
|---|---|---|
| Ear piercing | 87 | $62–$132 |
| Nose piercing | 30 | $52–$88 |
| Piercings | 19 | $52–$96 |
| Helix piercing | 14 | $61–$132 |
| Septum piercing | 11 | $57–$96 |
| Conch piercing | 8 | $57–$97 |
| Rook piercing | 7 | $41–$88 |
| Eyebrow piercing | 5 | $41–$81 |
4.8 ★★★★★ 614 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
BB is the absolute best! Super sweet, all my piercings from her have been done quick and correctly. Talks me through everything she is doing so I feel comfortable, and my favorite thing about her is that she is patient and kind. Will be back to do more piercings with her, but can't recommend her enough:-)
My girlfriend and I went to get her 'chest done'. I made the appointment and it was simple. I called to get extra information on if a guest is allowed as well as making sure a female was available to accommodate my girlfriend. Day of the apppintment the wait in the lobby was calming and they reassured my girlfriend and had her choose some great jewelery. Very kind people in this place. My girlfriend loves her piercings and is already asking me to make another appointment for some more. They even offered to do mine... not gonna happen but thank you. 5/5 and if you want your girlfriend comfortable gentlemen? You might take a few jokes at your own expense. Just accept it 🤘 staff are pretty cool
They are professional, extremely proactive with cleanliness, and they have a great playlist. Elise was so sweet and informative. I'm sure we will be back.
Really great shop. I’ve gone there a few times and have been impressed by the knowledgeable, super kind staff. Elise has a great bedside manner so to speak and is technically proficient for sure. I have been really impressed by some of the tricky placements she’s done!
The professionalism, experience, and overall vibes at this shop are honestly top of the line. We had to return because the ball on my husband's daith fell out, and the owner Vivi reminded us that they can do emergency appointments in cases like this so you don't run the risk of jewelry falling out while waiting for the earliest listed appointment on the website. We've had great interactions with all staff members here at Fox Labyrinth!
The only reason why I’m leaving this review is because I don’t feel it was fair for them to compensate lost jewelry that was bought there worth $90 with a 10% discount. I had my second lobe done there and loved their service. So I went back to get my 3rd lobe and helix done. I decided that I wanted my jewelry for my second lobe switched. High on the excitement of my new piercings I completely forgot the jewelry that had been switched. I didn’t remember till days later. Relying on the integrity of the business and their employees I thought I’ll call when I got the chance. I called today, to see if they had my jewelry that was left behind and was told no. That they talked to the piercer (Tommy) and she said she gave them back which she did not. Guys just don’t forget your jewelry because obviously they don’t have integrity nor the decency to compensate for the damage.
Hi Nohemi, Thank you for sharing your feedback. We’re truly sorry to hear how frustrating this situation has felt, and we understand how upsetting it can be to realize an item may have been left behind. After your call, we took time to thoroughly review what may have happened. Our team checked both procedure rooms and all designated areas where left-behind jewelry is typically stored, but unfortunately, we were unable to locate any item matching your jewelry. We also spoke directly with the piercer involved to confirm the steps taken during your visit. Because the concern was reported several days after the appointment, it becomes very difficult for us to verify what may have occurred or trace where an item may have gone. When items are reported the same day or shortly after a visit, we’re usually able to investigate more thoroughly and have a greater chance of resolving the situation. We understand how disappointing this must feel. While we’re unable to replace items reported lost after leaving the studio, we did offer a courtesy discount for a future visit as a gesture of goodwill, even though this situation falls outside of what we can typically accommodate. We want to reassure you that integrity and care for our clients are extremely important to us, and we always aim to handle every visit with attention and respect. We truly appreciate you trusting us with your piercings in the past and are sorry this experience left you feeling otherwise. — Fox Labyrinth Team
Absolutely amazing customer service all around. By far the best piercing experience I’ve ever had. Super nice and professional employees, the location itself is nice and clean, they have a great jewelry selection, and the piercings were virtually painless. They really know what they’re doing. I can’t wait to come back for more!
Fantastic and very professional! Small place so make sure you make a reservation ahead of time. Extremely friendly and sanitary. My piercer (Elise) washed her hands each time she came in the room and put on a new set of gloves. She answered all my questions and put me completely at ease. Highly recommend Fox Labyrinth and especial Elise!
Had a downsizing appointment with Elise and it couldn’t have gone better! She’s very sweet, reassuring, and of course extremely knowledgeable about all things piercings. The studio itself is very clean, and all staff is wonderful. They have a good selection of jewelry too, especially gold!
Honestly, this place was great - everyone there was super nice and very professional, and it was just a good place all around (they even use an autoclave to make sure everything is sterile). You do pay more ($50 for the piercings, plus the cost of the jewelry), but you're paying a professional for their time and skill, instead of some random joe shmo with a piercing gun. I was really nervous about getting my first non-earlobe piercing, especially somewhere like the daith, but the actual experience was less painful than my yearly flu shot. So yeah, I recommend it 👍
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Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
