Experts Reviews · Company report
Freedom Roofing and Windows logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%71+17.2Value 14%89+12.6Replies to reviews 7%97+6.9Craft & service penalty99−0.1Momentum penalty24−7.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Freedom Roofing and Windows

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 94 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Roofing and Windows is better than 82% of window replacement services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Roofing and Windows is better than 71% of window replacement services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Roofing and Windows is better than 99% of window replacement services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 89% of window replacement services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Roofing and Windows is better than 24% of window replacement services.D
24
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 97% of window replacement services.A
97

Reviews for your job

Customers hired Freedom Roofing and Windows for 8 kinds of job.

Freedom Roofing and Windows for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000–25,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$14k–$22k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Roof installation”

Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matt from Freedom Roofing was terrific, promptly responded to concerns and questions, from beginning to end. His team was respectful, kept the area clean, and the roof looks terrific! The new power vents have cooled off the attic nicely. Highly recommend.

Paid $20,000–25,000Great priceRoof installationAttic venting installation
donald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m extremely happy with the job that was done by freedom roofing they have some of the hardest workers that i ever seen i had a complete tear off on my house that had 4 layers original cedar shingles all new plywood installed, new gutters, and vinyl siding cedar shingles installed on the front of the house…

Paid $20,000–25,000Reasonable priceGutter installationRoof repairRoof installation
JohnLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Freedom Roofing exceeded our expectations! Norm is knowledgeable, professional, and extremely trustworthy. He kept us informed every step of the way and made sure we understood our options before moving forward. His team worked efficiently and showed strong attention to detail throughout the project. The pricing…

Customer photo from John's reviewCustomer photo from John's review
Paid $12,000–14,000Reasonable priceRoof inspectionAttic ventingRoof repair
AmberLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a great experience working with Freedom Roofing. Norm, the owner, is professional, honest, and incredibly responsive. He took the time to explain everything clearly, making the entire process feel trustworthy and stress-free. His crew worked hard, stayed efficient, and completed the job on schedule. Their…

Customer photo from Amber's reviewCustomer photo from Amber's reviewCustomer photo from Amber's review
Paid $12,000–14,000Reasonable priceRoof inspectionRoof installation
Ajla12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Norm and his team are truly amazing! Highly recommend!

Great priceRoof repairRoof installation
Cory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Freedom Roofing! Norm and his crew were fantastic—professional, efficient, and really easy to work with. They took excellent care of us and got the entire project done in just one day, which was impressive. The quality of the work was top-notch, and everything was cleaned up perfectly…

Great priceRoof installation
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We just had are roof replaced and we love it. We cot the Midnight plumb and it looks amazing.

Roof installation+ Quality+ Professionalism+ Value
R10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Norm does everything thing he says and more with the service he provides. Any questions I’ve had since contacting him he has answered or gave me the resources to get it answered. 5 star experience all the way when you choose Freedom Roofing.

Roof installation+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an insurance claim on my roof and worked directly with Norm and had a fantastic experience through and through. Norm facilitated everything and was a solid professional; didn't try to up-sell me or give me the run-around. Very knowledgeable about his profession and all-around solid guy. The crew that did the…

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Quality+ Professionalism
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Freedom roofing was amazing. Professional, fast service, and great attention to detail. Would recommend a 100 percent!

Roof installation+ Responsiveness+ Punctuality+ Quality
ester1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tu freedom roofing job well done very professional awesome people norm the owner make sure everything thing was in order

Roof installation+ Punctuality+ Professionalism
Alton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Did a complete tear-off and install in a day, and had the shingles picked up all before the evening news. Great experience and highly recommended!

Roof installation+ Punctuality+ Quality+ Professionalism
PeterLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roof install: February 2023 The entire process from beginning to end was very smooth. Norm was very flexible and accommodated my schedule for the initial visit and install; he spent over an hour answering all of my questions and inspected my roof from the top and from within the attics. I obtained several estimates…

Roof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $14,000–16,000Reasonable priceRoof inspectionRoof installationService not listed

Price

$13k-10% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 9%Not sure 0%

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