Window installation service · Rochester, NY · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%71+17.2Value 14%89+12.6Replies to reviews 7%97+6.9Craft & service penalty99−0.1Momentum penalty24−7.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★94 Google reviews · 23 photos
97%five-star reviews
4.31★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
$13ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite prompt response times, thorough cleanup, and fair pricing for roofing, gutter, and window services. The high overall rating reflects praise for professional crews and owner involvement during projects. However, lower-rated reviews highlight recurring issues with missed appointments and communication failures during the scheduling process.
Google rating: 4.9 out of 5 from 94 reviews (97% five-star).
Reviews on this page: 94 Google reviews (90 with written comments, 11 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 20, 2026.
Service: Window Replacement Service serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Freedom Roofing and WindowsWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Roofing and Windows: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Roofing and Windows: 71/100 on this factor. Category median: 89.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Roofing and Windows: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Roofing and Windows: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Roofing and Windows: 24/100 on this factor. Category median: 100.D
24
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Roofing and Windows: 97/100 on this factor. Category median: 57.A
97
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.9of 5
5 stars9197%
4 stars00%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
98%praise
Praise23898%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price436%
Reasonable655%
Overpriced19%
Not sure00%
$13k-10% vs typical window replacement services
Middle half of what 9 customers paid ($4.5k–$22k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend5422%
Staff & attitude4117%
Speed & response4016%
Quality & results3816%
Communication2711%
Price & value2611%
Honesty & trust177%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…on was excellent and the cleanup was like they were never there would highly recommended this company !…”
“His team was respectful, kept the area clean, and the roof looks terrific!”
“Matt from Freedom Roofing was terrific, promptly responded to concerns and questions, from beginning to end.”
“Mike Whaley did an awesome job and was super easy to work with.”
“…, and vinyl siding cedar shingles installed on the front of the house communication was excellent and the cleanup was like they were never there would…”
“The pricing was fair and competitive, and it’s clear that Norm takes pride in backing his work.”
“…roof for the longest time with the fear that we would be completely ripped off and quoted through the roof.…”
“I’d highly recommend the guys from Freedom Roofing if you’re looking for someone you can trust — really solid experience all around.”
People customers mention
Norm29 reviews
Mike4 reviews
Cooper4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Freedom Roofing and Windows for 8 kinds of job. Pick one to see what they paid and said.
Zoe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Guess they were not interested in my project.
Schedule an appointment for an estimate, clearly stating that I am 30 mins away.
5 Mins before appointment got a call that he is 45mins out at a job. OK. Scheduled another appointment for lunch time (still 30 mins drive for me). Got to the property, waiting and…
Paid $1–5,000
Diaz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Not satisfied with the quality of the work. Would not recommend. Overpaid for subpar quality of work. Gutters were also not siliconed correctly. 👎👎
Paid $35,000–40,000Overpriced
Jonathan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Matt from Freedom Roofing was terrific, promptly responded to concerns and questions, from beginning to end. His team was respectful, kept the area clean, and the roof looks terrific! The new power vents have cooled off the attic nicely. Highly recommend.
donald4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’m extremely happy with the job that was done by freedom roofing they have some of the hardest workers that i ever seen i had a complete tear off on my house that had 4 layers original cedar shingles all new plywood installed, new gutters, and vinyl siding cedar shingles installed on the front of the house…
C3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I was looking for someone to repair the vinyl siding that had totally loosened and came apart. I called them and quickly their company responded. Matthew attended to the problem, removed even some nails that were there and his skills were exceptional. I highly recommend them and don't hesitate to call them for…
Paid $1–2,000Reasonable priceService not listed
JohnLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Freedom Roofing exceeded our expectations! Norm is knowledgeable, professional, and extremely trustworthy. He kept us informed every step of the way and made sure we understood our options before moving forward. His team worked efficiently and showed strong attention to detail throughout the project.
The pricing…
Had them do all new gutters on my house, very happy with the end result looks great. Few minor hiccups along the way, but Norm took care them as they arose.
Price assessment: Reasonable price
Services: Gutter installation
Response from the owner · 3 days ago
Thank you Bradley for the amazing review! We are so glad that you are satisfied with your new gutters for your home! Thank you for choosing Freedom Roofing.
Zoe Marr2 reviewsiTotal number of Google reviews Zoe has written across all businesses on Google Maps, not just this one.
Guess they were not interested in my project.
Schedule an appointment for an estimate, clearly stating that I am 30 mins away.
5 Mins before appointment got a call that he is 45mins out at a job. OK. Scheduled another appointment for lunch time (still 30 mins drive for me). Got to the property, waiting and waiting.. Finally got a txt that he mixed up the time and will be right over. Waited.. he showed up and talked about what I needed to get done. Waited 2 days for an estimate, followed up with a txt as to when to expect it..no response. I was not going to try any more..
pass on these guys.
Found someone else that showed up and communicated
Price: $1–5,000
Response from the owner · a month ago
Hi Zoe,
We’re sorry to hear that you had anything less than an exceptional experience with our company. We strive to keep customer satisfaction as a top priority to every home owner we encounter, especially when it comes to communication. Regarding this situation, we had some time to reach out to the representative on your job. As you stated, it appears he was able to contact you to let you know he was running behind schedule. Unfortunately, as a smaller business, sometimes delays can happen as we don’t have an overly large staff and July is one of our busier months. In regards to your quote, we are a bit confused as to why you state you didn’t receive one. According to our records, as you have now seen via text message, the rep had contacted you showing proof of submitting a proposal for a section of gutter and ventilation as you requested. This was submitted on July 26th (2 days after he had met your husband on site) and we see you have responded to the message. We’re unsure of why you had not received the quote at that time. Furthermore- we have no records of you contacting us via email, text or call on our business line in regards to not receiving the estimate either.
Again, we apologize if you felt upset or you had a bad experience, and we wish you the absolute best with your project and would be happy to help assist on anything further in the future!
Diaz Javaid1 reviewiTotal number of Google reviews Diaz has written across all businesses on Google Maps, not just this one.
Not satisfied with the quality of the work. Would not recommend. Overpaid for subpar quality of work. Gutters were also not siliconed correctly. 👎👎
Price assessment: Overpriced
Price: $35,000–40,000
Response from the owner · 2 weeks ago
Hello Diaz,
We don’t have anyone of this name in our system and 0 phone calls about silicone in gutters, which were unclear what that even means. Perhaps you have the wrong company or this is spam. Sincerely,
Freedom Roofing
Jonathan Bress4 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Matt from Freedom Roofing was terrific, promptly responded to concerns and questions, from beginning to end. His team was respectful, kept the area clean, and the roof looks terrific! The new power vents have cooled off the attic nicely. Highly recommend.
I’m extremely happy with the job that was done by freedom roofing they have some of the hardest workers that i ever seen i had a complete tear off on my house that had 4 layers original cedar shingles all new plywood installed, new gutters, and vinyl siding cedar shingles installed on the front of the house communication was excellent and the cleanup was like they were never there would highly recommended this company !
Our roof came out great! Mike Whaley did an awesome job and was super easy to work with. He even suggested switching our drip edge to black, which ended up looking so much better. I’d highly recommend the guys from Freedom Roofing if you’re looking for someone you can trust — really solid experience all around.
Response from the owner · 3 months ago
Thank you for the amazing review! We are so glad to be able to have helped you with your roofing needs!
Lauren Burroughs Kovaleski1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Norm and Jenn were professional, responsive and extremely helpful when our roof had an unexpected leak during a storm. I would absolutely hire them again for any size roofing job.
Price assessment: Great price
Services: Roof repair for storm & wind damage, Window repair
Response from the owner · 3 months ago
Hey Lauren, Thank you so much for your great review! We pride ourselves on our professionalism and responsiveness and are so glad to meet that expectation with you! We are so glad to have helped you with fixing your leaking roof!
Steven Cooper1 reviewiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
We just had new 6 inch gutters put on the home and we could not be happier with the professionalism, communication and quality used- highly recommended!
Response from the owner · 4 months ago
Hey Steven, Thank you for the amazing review! We are so glad to have helped you with your new gutters!
C E3 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
I was looking for someone to repair the vinyl siding that had totally loosened and came apart. I called them and quickly their company responded. Matthew attended to the problem, removed even some nails that were there and his skills were exceptional. I highly recommend them and don't hesitate to call them for they are responsible and professional. I hope to use them again the near future for our next project which will be gutters. They were reasonably priced also. I'm so thankful for Freedom Roofing . It's a great feeling to know when you've found a reputable company, don't hesitate to call them.
Price assessment: Reasonable price
Price: $1–2,000
Services: Service not listed
Response from the owner · 5 months ago
Hello! We are so glad that we were able to help you with your vinyl siding! We look forward to also helping you with your gutters in the future! Thank you for the amazing review!
