Experts Reviews · Company report
Freedom Roofing and Windows logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%71+17.2Value 14%89+12.6Replies to reviews 7%97+6.9Craft & service penalty99−0.1Momentum penalty24−7.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Freedom Roofing and Windows

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 94 Google reviews

Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Roofing and Windows is better than 82% of window replacement services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Roofing and Windows is better than 71% of window replacement services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Roofing and Windows is better than 99% of window replacement services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 89% of window replacement services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Roofing and Windows is better than 24% of window replacement services.D
24
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 97% of window replacement services.A
97

Reviews for your job

Customers hired Freedom Roofing and Windows for 8 kinds of job.

Freedom Roofing and Windows for roof repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$20,000–25,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Roof repair”

donald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m extremely happy with the job that was done by freedom roofing they have some of the hardest workers that i ever seen i had a complete tear off on my house that had 4 layers original cedar shingles all new plywood installed, new gutters, and vinyl siding cedar shingles installed on the front of the house…

Paid $20,000–25,000Reasonable priceGutter installationRoof repairRoof installation
JohnLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Freedom Roofing exceeded our expectations! Norm is knowledgeable, professional, and extremely trustworthy. He kept us informed every step of the way and made sure we understood our options before moving forward. His team worked efficiently and showed strong attention to detail throughout the project. The pricing…

Customer photo from John's reviewCustomer photo from John's review
Paid $12,000–14,000Reasonable priceRoof inspectionAttic ventingRoof repair
DaveLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Hard working owners will ensure that your roof is done correctly and you are happy

Roof inspectionRoof repair
Ajla12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Norm and his team are truly amazing! Highly recommend!

Great priceRoof repairRoof installation
ChrisLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an insurance claim on my roof and worked directly with Norm and had a fantastic experience through and through. Norm facilitated everything and was a solid professional; didn't try to up-sell me or give me the run-around. Very knowledgeable about his profession and all-around solid guy. The crew that did the…

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Quality+ Professionalism
Lorelai6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When I had a leaking attic vent, they were quick to respond and come out to provide a quote. The work was scheduled for only a few days later and they were determined to get it done before the next winter storm later in the week to avoid more leakage. Work was done well, in a timely manner, and was reasonably priced. Highly recommend!

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
PeterLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Roof install: February 2023 The entire process from beginning to end was very smooth. Norm was very flexible and accommodated my schedule for the initial visit and install; he spent over an hour answering all of my questions and inspected my roof from the top and from within the attics. I obtained several estimates…

Roof installationRoof repair+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 186 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable,quality work , highly recommended

Roof repair+ Responsiveness+ Punctuality+ Quality

Price

$13k-10% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 9%Not sure 0%

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