Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Freedom Roofing and Windows logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%71+17.2Value 14%89+12.6Replies to reviews 7%97+6.9Craft & service penalty99−0.1Momentum penalty24−7.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Freedom Roofing and Windows

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.9★ from 94 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Freedom Roofing and Windows is better than 82% of window replacement services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Freedom Roofing and Windows is better than 71% of window replacement services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Freedom Roofing and Windows is better than 99% of window replacement services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 89% of window replacement services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Freedom Roofing and Windows is better than 24% of window replacement services.D
24
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Freedom Roofing and Windows is better than 97% of window replacement services.A
97

Reviews for your job

Customers hired Freedom Roofing and Windows for 8 kinds of job.

Freedom Roofing and Windows for roof repair for storm & wind damage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$2.4k–$18k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair for storm & wind damage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8

All 4 Google reviews tagged “Roof repair for storm & wind damage”

Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norm and Jenn were professional, responsive and extremely helpful when our roof had an unexpected leak during a storm. I would absolutely hire them again for any size roofing job.

Great priceRoof repair for storm & wind damageWindow repair
gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worked well with my property manager and insurance adjuster. Very professional!

Roof inspectionSkylight repairRoof repair for storm & wind damage
ChrisLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an insurance claim on my roof and worked directly with Norm and had a fantastic experience through and through. Norm facilitated everything and was a solid professional; didn't try to up-sell me or give me the run-around. Very knowledgeable about his profession and all-around solid guy. The crew that did the…

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Quality+ Professionalism
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Norm and his crew did an awesome job! I had a full slope replacement due to damage from a wind storm and working with Norm made the whole process as simple as could be. I was thoroughly satisfied from start to finish. I would definitely work with them in the future and will be recommending Freedom Roofing to family and friends!

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality

Price

$13k-10% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 9%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation14$14k–$22k
Roof repair8—
Roof inspection7—
Attic venting installation4—
Roof repair for storm & wind damage4$2.4k–$18k
Attic venting3—
Gutter installation2—
Roof damage repair2—

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