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French Drain Specialists of Augusta

Drainage service · Augusta-Richmond County, GA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 108 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review

French Drain Specialists of Augusta at a glance

Customers consistently praise the team for their punctuality, professionalism, and clear communication throughout the project. Reviews highlight the installation of French drains, dry creek beds, and foundation waterproofing to resolve issues like standing water and hydrostatic pressure. The company is noted for offering multiple options, explaining materials, and providing responsive updates. One customer mentioned a long wait for service, though they stated the excellent work was worth the delay.

  • Google rating: 5.0 out of 5 from 108 reviews (100% five-star).
  • Reviews on this page: 108 Google reviews (101 with written comments, 14 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 18, 2026.
  • Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.

Data from Google, last updated November 8, 2026.

Score profile vs other drain cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 100 (median 93)Reliability: 98 (median 92)Momentum: 100 (median 100)
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.French Drain Specialists of Augusta: 100/100 on this factor. Category median: 93.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.French Drain Specialists of Augusta: 98/100 on this factor. Category median: 92.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.French Drain Specialists of Augusta: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–

Bar = this company · dark tick = category median.

Star ratings

108 Google reviews we collected

  • 5 stars108100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 101 written reviews

  • Praise259100%
  • Complaints10%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5120%
  • Would recommend5120%
  • Quality & results5019%
  • Speed & response5019%
  • Price & value2710%
  • Communication249%
  • Honesty & trust73%

What customers talk about

We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dustin and his crew were extremely helpful and more than professional during the installation of my french drain.”
  • “I highly recommend Jake with French Drain Specialist of Augusta.”
  • “You could tell they take pride in doing quality work.”
  • “Well, Dustin and his team took care of that promptly and now: bigger and better.”
  • “Ended up going with #3, and boy -- it was worth it.”
  • “So, we are pleased with their work, Jack was easy to work with, and we feel confident that we will have no other issues.”
  • “If you are looking for someone who is honest, patient, and willing to educate you about the process, Jake with the French Drain Specialists of Augusta…”

People customers mention

  • Dustin 28 reviews
  • Tom 5 reviews
  • Jack 4 reviews
  • Alexis 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jeanne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dustin and his crew were extremely helpful and more than professional during the installation of my french drain. I no longer have any issues with water coming into my carport.

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We noticed that rainwater was entering our crawlspace by hydrostatic pressure. We had several companies come over, but decided on French Drain Specialists because (1) They dig down deep enough to expose the entire wall and concrete foundation. Then, they completely tar the exposed wall and foundation, and then cover…

RichardLocal Guide · 151 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The only regret I have is not having it done sooner. We inherited a terrible, broken, packed drain when we moved in 4 years ago. Well, Dustin and his team took care of that promptly and now: bigger and better. We had 3 options and were going to go with the cheaper -- but still perfectly fine -- 1st option. Ended up…

Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I highly recommend Jake with French Drain Specialist of Augusta. He was extremely patient with me throughout the entire process and took the time to explain how the drainage system works, what materials they use, and why those materials were the best choice for my yard. I really appreciated that he did not rush…

Miguel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I can’t say enough good things about French Drain Specialists of Augusta. From the first call to the final walkthrough, their team was professional, knowledgeable, and extremely easy to work with. They took the time to explain exactly what was causing my drainage issues and laid out a clear plan to fix it the right…

Marques1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team that came to our home did a brilliant job. They were professional, punctual, and clearly took pride in their work. Everything was handled efficiently and with great attention to detail. We truly appreciated their reliability and would definitely recommend their services to others.

Photos

Customer reviews

5.0 ★★★★★ 108 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jeanne Haid6 reviewsTotal number of Google reviews Jeanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dustin and his crew were extremely helpful and more than professional during the installation of my french drain. I no longer have any issues with water coming into my carport.

Melinda Wilkerson18 reviewsTotal number of Google reviews Melinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. Was able to identify my drainage issue and correct ASAP

  • Price assessment: Great price
Response from the owner · a month ago

Thank you so much for taking time to review our service!

Michael Summer3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We noticed that rainwater was entering our crawlspace by hydrostatic pressure. We had several companies come over, but decided on French Drain Specialists because (1) They dig down deep enough to expose the entire wall and concrete foundation. Then, they completely tar the exposed wall and foundation, and then cover the wall and foundation with a waterproof mat. The French drain is then installed below the foundation. (2) They warranty their work. We noticed that while working, they were very neat and orderly. They did not unnecessarily damage the surrounding area. So, we are pleased with their work, Jack was easy to work with, and we feel confident that we will have no other issues.

Response from the owner · a month ago

Thank you so much for your great review!

Richard K.Local Guide · 151 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The only regret I have is not having it done sooner. We inherited a terrible, broken, packed drain when we moved in 4 years ago. Well, Dustin and his team took care of that promptly and now: bigger and better. We had 3 options and were going to go with the cheaper -- but still perfectly fine -- 1st option. Ended up going with #3, and boy -- it was worth it. It has already withstood some of the biggest storms of the season with no problem; gonna last a long time. Everything a drain -- and contractor -- should be.

Response from the owner · a month ago

Thank you so much for your great review!

Michelle Ellison6 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Jake with French Drain Specialist of Augusta. He was extremely patient with me throughout the entire process and took the time to explain how the drainage system works, what materials they use, and why those materials were the best choice for my yard. I really appreciated that he did not rush through anything or make me feel like I was asking too many questions. He was knowledgeable, professional, and made sure I understood the system before moving forward. It gave me a lot of confidence in the work being done. If you are looking for someone who is honest, patient, and willing to educate you about the process, Jake with the French Drain Specialists of Augusta are a great choice. Great customer service !

Response from the owner · 5 months ago

Thank you so much for your great review! We will let Jack know that you were very happy with him. It makes the guys proud to know their attention to detail matters.

Miguel Gutierrez10 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about French Drain Specialists of Augusta. From the first call to the final walkthrough, their team was professional, knowledgeable, and extremely easy to work with. They took the time to explain exactly what was causing my drainage issues and laid out a clear plan to fix it the right way — not a quick patch job. The crew showed up on time, worked efficiently, and treated my property with care and respect. You could tell they take pride in doing quality work. After the installation, I noticed an immediate improvement. No more standing water and no more worrying every time it rains. The peace of mind alone was worth it. If you’re dealing with drainage problems and want it done correctly by honest, skilled professionals, I highly recommend French Drain Specialists of Augusta. Outstanding service and results!

Response from the owner · 6 months ago

Great review thank you so much and thank you for your service!

Marques Woodward1 reviewTotal number of Google reviews Marques has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team that came to our home did a brilliant job. They were professional, punctual, and clearly took pride in their work. Everything was handled efficiently and with great attention to detail. We truly appreciated their reliability and would definitely recommend their services to others.

Response from the owner · 6 months ago

Thank you so much! Was a pleasure to work for you.

Ileana CLocal Guide · 18 reviewsTotal number of Google reviews Ileana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was having an issue with drainage on the right side of my home, so after reading the online reviews, I requested a quote from the French Drain Specialist of Augusta. I set up an appointment and explained my issues and concerns to Tom. In a matter of minutes, he had a plan that would resolve my drainage issues. The gutters and drainage system were installed in one day. I am very pleased. The price was very reasonable, and they offer a military discount. Thanks team!

Response from the owner · 6 months ago

Thank you for your great review and your service to our country!

John London5 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic experience with French Drain Specialists of Augusta. Estimator Tom was great with communication before, during and after the job. He checked in often, giving updates along the way. The owner came by when the job was nearly complete to ensure everything was done correctly and I was satisfied.

Response from the owner · 6 months ago

Thank you Mr. London we appreciate you taking the time to share your experience! Will let Tom know of your great review as well.

Henry “Hank” Lize2 reviewsTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The FDS crew went out of their way 110% repairing my damaged french drain. The long wait was well worth the excellent work.

Response from the owner · 10 months ago

Thank you so much for taking the time to give us a great review!

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Business details