Carpet cleaning service · San Anselmo, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 71 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★202 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$350typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Fresh Home Cleaning Care five stars based on 202 reviews, noting the owner replies to most feedback. Customers consistently describe punctual appointments, responsive communication, and reasonable pricing for carpet, rug, and tile cleaning services. Recurring themes include effective stain removal, odor elimination, and professional conduct that leaves floors looking renewed. The high satisfaction rate reflects a reliable service experience for residential and commercial clients in the area.
Google rating: 5.0 out of 5 from 202 reviews (100% five-star).
Reviews on this page: 202 Google reviews (185 with written comments, 33 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 5, 2026.
Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Fresh Home Cleaning CareSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh Home Cleaning Care: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh Home Cleaning Care: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fresh Home Cleaning Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh Home Cleaning Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
202 Google reviews we collected
5.0of 5
5 stars202100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 185 written reviews
100%praise
Praise410100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price950%
Reasonable950%
Overpriced00%
Not sure00%
$350+15% vs typical steam cleaning services
Middle half of what 10 customers paid ($225–$423) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11227%
Speed & response8721%
Staff & attitude7218%
Would recommend5814%
Price & value4411%
Communication246%
Honesty & trust143%
What customers talk about
We read 185 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He cares and took the time to do an amazing job and answer all my questions.”
“Juan Carlos was professional, friendly, efficient, and clearly takes pride in his work.”
“Juan was straightforward, professional, and easy to work with from start to finish.”
“…ficial turf cleaning, or residential tile and grout cleaning, I would highly recommend this team.…”
“These guys know what they’re doing and are reasonably priced.”
“They were very good at communication, did a great job and the price was great.”
“They take pride in their work, pay attention to the details, and genuinely care about the finished product.”
People customers mention
Juan45 reviews
Carlos13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fresh Home Cleaning Care for 2 kinds of job. Pick one to see what they paid and said.
CCarrie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 hours ago★★★★★
Juan was amazing to work with, my daughter got sick all over the couch and rugs and everything is better than new. He cares and took the time to do an amazing job and answer all my questions.
Paid $450–500Reasonable price
UUnique1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Juan has been my go-to carpet shampoo guy for about two months now, and I have an Airbnb, so having someone reliable who does great work is very important to me. I must say, he gets my carpets looking brand new every time!
I also had him clean the carpets at my mother’s home, and she was extremely satisfied with…
Paid $150–200Great price
KKelly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent job! Professional, quick response and carpets looks like new. I have two dogs and a family of five so we are really tough on our carpet. We had an area rug cleaned, 4 bedrooms and family room.
Paid $350–400Reasonable price
NNickLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This is my second time having Juan + Fresh Home Cleaning Care clean my apartment and I highly recommend. He is quick but effective, reasonably priced, and quick to respond. Living with a dog means my carpets dirty quick but after Juan’s work, the carpets look brand new. 10/10 recommend and will definitely be…
Paid $200–250Reasonable price
Jjenna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This was an amazing experience. They were very good at communication, did a great job and the price was great. They cleaned three sofas and i am going to have them come back!
Paid $300–350Great price
AAddison1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Juan and his crew Were right on time. Did exactly what they said they were going to do for the Agreed price. I don’t know how you could get any better service than they offer. Super happy with the job they did.
Juan was amazing to work with, my daughter got sick all over the couch and rugs and everything is better than new. He cares and took the time to do an amazing job and answer all my questions.
Price assessment: Reasonable price
Price: $450–500
Response from the owner · 2 hours ago
We're grateful you took the time to share this, Carrie. Hearing that Juan made the couch and rugs look better than new and answered all your questions really made our day. We appreciate your trust and are here whenever you need us again.
K
Kristen Politzer4 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Best carpet cleaning experience I’ve ever had. The carpets look great and brand new.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you, Kristen. We’re thrilled to hear it was your best carpet cleaning experience and that your carpets look like new. We appreciate you taking the time to share that feedback. We look forward to helping you again in the future.
M
Micah Kradin9 reviewsiTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
Juan, Israel, and Alan did an outstanding job restoring the rubber gym flooring and artificial turf at my fitness studio, Resilient Body. Our floors see a tremendous amount of daily use, and the difference after their work was remarkable. Everything looked refreshed, and the results exceeded my expectations.
Juan was straightforward, professional, and easy to work with from start to finish. He even went out of his way to help us move some extremely heavy gym equipment, which was well outside the scope of the job. The entire team was careful and thorough, using cleaning products and methods that were safe for our surrounding equipment, furniture, and other surfaces.
We were so pleased with their work that we had them come out the following week to clean and restore the tile and grout at my mother-in-law’s home. The transformation was incredible, and she was so overwhelmed by how beautiful her floors looked that she actually cried. It was a pretty special moment and really speaks to the difference their work made.
For anyone looking for professional rubber gym flooring restoration, artificial turf cleaning, or residential tile and grout cleaning, I would highly recommend this team. They take pride in their work, pay attention to the details, and genuinely care about the finished product. These guys know what they’re doing and are reasonably priced. Hard to say that about some of other services that are inexpensive but come with subpar results. We’ll definitely be using them again.
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you, Micah. We’re thrilled Juan, Israel, and Alan exceeded your expectations restoring your gym flooring and turf, and that the tile and grout work had such a powerful impact on your mother-in-law. We appreciate your recommendation and the trust you placed in us, and we look forward to helping Resilient Body and your family again.
C
cres4 reviewsiTotal number of Google reviews cres has written across all businesses on Google Maps, not just this one.
Juan was able to schedule the job within one week. He and his assistant did a great job and I’ll be using Juan again.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thanks for the great review, cres. We’re glad we could schedule the job quickly and that Juan and his assistant did an excellent job. We appreciate your trust and look forward to helping you again.
D
Donald Swanbeck4 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
We appreciate you sharing this, Donald. We're glad we could be considerate of your situation and that our efforts made a difference. It means a lot that you noticed our hard work, and we look forward to serving you again.
J
Jack Basilotta3 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
I had a few stubborn stains on the carpet in my apartment and reached out to Fresh Home Cleaning Care after a friend recommended them. Juan Carlos, the owner, was able to come by on short notice, gave me a very reasonable quote, and did an incredible job.
The carpet honestly looks brand new! Juan Carlos was professional, friendly, efficient, and clearly takes pride in his work. The entire process was easy from start to finish, and I couldn’t be happier with the results.
I highly recommend Fresh Home Cleaning Care to anyone looking for a reliable and professional carpet cleaning service. I’ll definitely be using Juan Carlos again. 5 stars! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
M
Maria Johnson5 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Juan is professional and efficient. We would use his services again.
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Thank you, Maria, for your kind words. We are pleased Juan was professional and efficient, and we appreciate that you would use our services again. We look forward to assisting you in the future.
D
Danielle Keys5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I called Juan this morning because I just moved into a new place and I needed the carpet sanitize and clean professionally. He was very professional very quick very timely and it is very clean. I thank you very much.
Response from the owner · a month ago
Thank you, Danielle, for the wonderful review. We’re glad Juan could sanitize and clean your new carpets quickly and professionally. We appreciate you trusting us to help start your new place off fresh. If you need anything else, we’re happy to assist.
U
Unique Love1 reviewiTotal number of Google reviews Unique has written across all businesses on Google Maps, not just this one.
Juan has been my go-to carpet shampoo guy for about two months now, and I have an Airbnb, so having someone reliable who does great work is very important to me. I must say, he gets my carpets looking brand new every time!
I also had him clean the carpets at my mother’s home, and she was extremely satisfied with his work as well. Juan is professional, reliable, and does an amazing job getting stains out. When I tell you he gets the carpet looking like brand-new carpet was just installed, I mean it!
I definitely recommend Juan to anyone looking for high-quality carpet cleaning. You won’t be disappointed!
Price assessment: Great price
Price: $150–200
A
Aitou Moyer3 reviewsiTotal number of Google reviews Aitou has written across all businesses on Google Maps, not just this one.
Wow, the best carpet cleaner in the Bay Area. They came on time. The price Vegas very affordable and they were super nice and friendly. I will definitely use them again!!
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Aitou! We’re thrilled we arrived on time and that you found our pricing affordable and our team friendly. We appreciate your trust and recommendation as the best carpet cleaner in the Bay Area. We look forward to serving you again.
