iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 98 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★331 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
$633typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Fresh Start Moving Company 4.9 out of 5 based on 331 reviews, with the owner responding to 5 percent of them. Customers frequently describe the crew as punctual, professional, and careful with belongings, often noting efficient handling of multi-stop moves and clear communication regarding estimates. However, some low-star reviews highlight significant scheduling delays, lack of confirmation emails, and difficulty reaching the owner, which resulted in missed appointments and additional costs for affected clients.
Google rating: 4.9 out of 5 from 331 reviews (98% five-star).
Reviews on this page: 331 Google reviews (325 with written comments, 22 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 26, 2026.
Service: Furniture Delivery serving San Antonio, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Fresh Start Moving CompanyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh Start Moving Company: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh Start Moving Company: 94/100 on this factor. Category median: 91.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fresh Start Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh Start Moving Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fresh Start Moving Company: 26/100 on this factor. Category median: 85.D
26
Bar = this company · dark tick = category median.
Star ratings
331 Google reviews we collected
4.9of 5
5 stars32498%
4 stars31%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 325 written reviews
97%praise
Praise74797%
Complaints243%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4561%
Reasonable2635%
Overpriced11%
Not sure23%
$633-21% vs typical furniture delivery
Middle half of what 52 customers paid ($271–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18324%
Speed & response17723%
Would recommend15720%
Quality & results11615%
Communication577%
Honesty & trust446%
Price & value375%
What customers talk about
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super nice, worked hard, were careful with all of our things, and just had the best attitudes the entire time.”
“Very unprofessional and would never trust working with them again.”
“I’m glad I booked them because they got all my belongings moved safely and worked quickly.”
“I talked to him at the end of the day and he acknowledged if I was the person who showed up hours late, I’d have to pay per hour.”
“I’m so thankful for all of their help and would 100% recommend them to anyone looking for movers.”
“If you're planning a move, especially a long-distance one, I can't recommend Fresh Start Moving enough.”
“Angelo and cj were quick and very helpful, got the job done immediately.”
“Several items were damaged, staffing was inadequate, and the move didn’t wrap up until 11 PM.”
“They were on time, super communicative, handled our belongings with care, and overall made this moving process a breeze.”
“My fiancée and I had scheduled a moving company a week before our move date, took the day off, and then that company completely ghosted us.”
“Fresh Start Moving Company delivered the smooth, reliable experience I had hoped for—and truly restored my confidence in hiring movers.”
“They worked efficiently, handled my belongings with care, and completed the entire move within a reasonable timeframe.”
People customers mention
Angel54 reviews
Rico38 reviews
Alex20 reviews
Ethan19 reviews
Angelo17 reviews
Jonny16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fresh Start Moving Company for 8 kinds of job. Pick one to see what they paid and said.
EEliseLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Fresh Start was recommended to me by a friend because they did a 3 stop move for her and made it really easy. I’m glad I booked them because they got all my belongings moved safely and worked quickly.
JJonathan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Elias and Angel were a great help and made it easy with the moving process. As soon as I treated them, they went straight to working. Would highly recommend their service.
Paid $1–500Reasonable priceLocal moving
KKevin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team doing the work and move all together was great! They work hard and are a team of great guys. I could not asked for a better effort form KC and the crew. Now, the leadership and scheduling behind the scenes needs to match the effort the guys give because that area was tough to deal with. But overall great move from TX to CO
Paid $5,000+Not sureInterstate moving
JJadeLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Alex and Angel were so amazing! It was so HOT outside and they got my move done fast. And took very great care of my stuff. Excellent customer service. This will be my moving company moving forward !!
Paid $500–1,000Great priceLocal moving
BBobby3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fresh Start did a great job on my recent move. Angel and Alex were professional and handled my things with care. The crew arrived in the afternoon, after a large move earlier in the day, and still worked quickly and efficiently. I recommend using Fresh Start Moving Company.
CCamilleLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Angel and Alex, the amazing brother duo! They were so efficient and reassuring. I was referred to fresh start moving and I’m definitely going to be recommending them to all of my friends and colleagues. Angel and Alex made moving so stress free. Angel kept saying not to worry and that I would be taken care of and…
Fresh Start was recommended to me by a friend because they did a 3 stop move for her and made it really easy. I’m glad I booked them because they got all my belongings moved safely and worked quickly.
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Oversized-item moving
A
Antoinette Allen12 reviewsiTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Alex and Angel were amazing and very patient! It was raining all day and they managed to get it done. My items are safe and I feel confident in the work that they did.
Thank you!!!!!!
R
rosario segura2 reviewsiTotal number of Google reviews rosario has written across all businesses on Google Maps, not just this one.
Elias and Angel were a great help and made it easy with the moving process. As soon as I treated them, they went straight to working. Would highly recommend their service.
Price assessment: Reasonable price
Price: $1–500
Services: Local moving
A
Alexandra Fernandez9 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Such a great experience with Fresh Start Moving. Angel, Alex, and KC were seriously the best. Moving can be so stressful, but they made the whole process feel easy and smooth.
They were super nice, worked hard, were careful with all of our things, and just had the best attitudes the entire time. You can tell they actually care about doing a good job and taking care of their customers.
I’m so thankful for all of their help and would 100% recommend them to anyone looking for movers. Thank you guys again for making moving day so much easier!!
Services: Business & corporate-related moving, Oversized-item moving
D
Diane Smith9 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
JP and Ethan were amazing! They worked hard all day and made a long moving day so much easier. They were professional, careful with my things, and kept working nonstop from start to finish. Moving is exhausting, but these two really put in the work and made sure everything got done. I truly appreciate how hard they worked and would definitely recommend JP and Ethan to anyone needing movers!
N
Nicholas Avelius6 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
The team doing the work and move all together was great! They work hard and are a team of great guys. I could not asked for a better effort form KC and the crew. Now, the leadership and scheduling behind the scenes needs to match the effort the guys give because that area was tough to deal with. But overall great move from TX to CO
Price assessment: Not sure
Price: $5,000+
Services: Interstate moving
J
Jeremiah1 reviewiTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.