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Fresh Start Moving Company

Mover · San Antonio, TX · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%26+1.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 98 furniture deliveryPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 331 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
$633typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Fresh Start Moving Company at a glance

Google reviewers rate Fresh Start Moving Company 4.9 out of 5 based on 331 reviews, with the owner responding to 5 percent of them. Customers frequently describe the crew as punctual, professional, and careful with belongings, often noting efficient handling of multi-stop moves and clear communication regarding estimates. However, some low-star reviews highlight significant scheduling delays, lack of confirmation emails, and difficulty reaching the owner, which resulted in missed appointments and additional costs for affected clients.

  • Google rating: 4.9 out of 5 from 331 reviews (98% five-star).
  • Reviews on this page: 331 Google reviews (325 with written comments, 22 with photos).
  • Owner responses: the business replied to 5% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Furniture Delivery serving San Antonio, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other furniture delivery

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction95Reliability94Craft & service–Value100Momentum100Replies to reviews26Satisfaction: 95 (median 93)Reliability: 94 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 26 (median 85)
Fresh Start Moving CompanyFurniture Delivery median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh Start Moving Company: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh Start Moving Company: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fresh Start Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh Start Moving Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fresh Start Moving Company: 26/100 on this factor. Category median: 85.D
26

Bar = this company · dark tick = category median.

Star ratings

331 Google reviews we collected

  • 5 stars32498%
  • 4 stars31%
  • 3 stars10%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 325 written reviews

  • Praise74797%
  • Complaints243%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4561%
  • Reasonable2635%
  • Overpriced11%
  • Not sure23%
$633-21% vs typical furniture delivery

Middle half of what 52 customers paid ($271–$1.3k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18324%
  • Speed & response17723%
  • Would recommend15720%
  • Quality & results11615%
  • Communication577%
  • Honesty & trust446%
  • Price & value375%

What customers talk about

We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were super nice, worked hard, were careful with all of our things, and just had the best attitudes the entire time.”
    “Very unprofessional and would never trust working with them again.”
  • “I’m glad I booked them because they got all my belongings moved safely and worked quickly.”
    “I talked to him at the end of the day and he acknowledged if I was the person who showed up hours late, I’d have to pay per hour.”
  • “I’m so thankful for all of their help and would 100% recommend them to anyone looking for movers.”
    “If you're planning a move, especially a long-distance one, I can't recommend Fresh Start Moving enough.”
  • “Angelo and cj were quick and very helpful, got the job done immediately.”
    “Several items were damaged, staffing was inadequate, and the move didn’t wrap up until 11 PM.”
  • “They were on time, super communicative, handled our belongings with care, and overall made this moving process a breeze.”
    “My fiancée and I had scheduled a moving company a week before our move date, took the day off, and then that company completely ghosted us.”
  • “Fresh Start Moving Company delivered the smooth, reliable experience I had hoped for—and truly restored my confidence in hiring movers.”
  • “They worked efficiently, handled my belongings with care, and completed the entire move within a reasonable timeframe.”

People customers mention

  • Angel 54 reviews
  • Rico 38 reviews
  • Alex 20 reviews
  • Ethan 19 reviews
  • Angelo 17 reviews
  • Jonny 16 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Fresh Start Moving Company for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

EliseLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Fresh Start was recommended to me by a friend because they did a 3 stop move for her and made it really easy. I’m glad I booked them because they got all my belongings moved safely and worked quickly.

Paid $500–1,000Great priceLocal movingOversized-item moving
Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Elias and Angel were a great help and made it easy with the moving process. As soon as I treated them, they went straight to working. Would highly recommend their service.

Paid $1–500Reasonable priceLocal moving
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team doing the work and move all together was great! They work hard and are a team of great guys. I could not asked for a better effort form KC and the crew. Now, the leadership and scheduling behind the scenes needs to match the effort the guys give because that area was tough to deal with. But overall great move from TX to CO

Paid $5,000+Not sureInterstate moving
JadeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex and Angel were so amazing! It was so HOT outside and they got my move done fast. And took very great care of my stuff. Excellent customer service. This will be my moving company moving forward !!

Paid $500–1,000Great priceLocal moving
Bobby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fresh Start did a great job on my recent move. Angel and Alex were professional and handled my things with care. The crew arrived in the afternoon, after a large move earlier in the day, and still worked quickly and efficiently. I recommend using Fresh Start Moving Company.

Paid $1–500Small furniture movingOversized-item movingFurniture disassembly
CamilleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Angel and Alex, the amazing brother duo! They were so efficient and reassuring. I was referred to fresh start moving and I’m definitely going to be recommending them to all of my friends and colleagues. Angel and Alex made moving so stress free. Angel kept saying not to worry and that I would be taken care of and…

Paid $1–500Reasonable priceSmall furniture movingLocal movingMoving-related packing

Photos

Customer reviews

4.9 ★★★★★ 331 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Elise WalkerLocal Guide · 6 reviewsTotal number of Google reviews Elise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fresh Start was recommended to me by a friend because they did a 3 stop move for her and made it really easy. I’m glad I booked them because they got all my belongings moved safely and worked quickly.

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Local moving, Oversized-item moving
Antoinette Allen12 reviewsTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex and Angel were amazing and very patient! It was raining all day and they managed to get it done. My items are safe and I feel confident in the work that they did. Thank you!!!!!!

rosario segura2 reviewsTotal number of Google reviews rosario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joseph, Angel, Alex were great they took care of me with great customer service!!! Thank you FSM!

Jonathan Saavedra4 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Elias and Angel were a great help and made it easy with the moving process. As soon as I treated them, they went straight to working. Would highly recommend their service.

  • Price assessment: Reasonable price
  • Price: $1–500
  • Services: Local moving
Alexandra Fernandez9 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such a great experience with Fresh Start Moving. Angel, Alex, and KC were seriously the best. Moving can be so stressful, but they made the whole process feel easy and smooth. They were super nice, worked hard, were careful with all of our things, and just had the best attitudes the entire time. You can tell they actually care about doing a good job and taking care of their customers. I’m so thankful for all of their help and would 100% recommend them to anyone looking for movers. Thank you guys again for making moving day so much easier!!

  • Services: Business & corporate-related moving, Oversized-item moving
Diane Smith9 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

JP and Ethan were excellent!

  • Price assessment: Great price
  • Price: $1–500
  • Services: Local moving
Stacy Trujillo2 reviewsTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

JP and Ethan were amazing! They worked hard all day and made a long moving day so much easier. They were professional, careful with my things, and kept working nonstop from start to finish. Moving is exhausting, but these two really put in the work and made sure everything got done. I truly appreciate how hard they worked and would definitely recommend JP and Ethan to anyone needing movers!

Nicholas Avelius6 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Angelo, CJ, and Elias were very professional and helped me get all the heavy lifting done

Kevin Phipps4 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team doing the work and move all together was great! They work hard and are a team of great guys. I could not asked for a better effort form KC and the crew. Now, the leadership and scheduling behind the scenes needs to match the effort the guys give because that area was tough to deal with. But overall great move from TX to CO

  • Price assessment: Not sure
  • Price: $5,000+
  • Services: Interstate moving
Jeremiah1 reviewTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Angelo and cj were quick and very helpful, got the job done immediately. Great guys honestly, show them some love!

  • Price assessment: Great price
  • Services: Small furniture moving

Fresh Start Moving Company on Google Maps →

Business details