Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers consistently praise the service for its punctuality, professional demeanor, and effective yard cleaning, including deodorizing and gate security. Recurring themes highlight responsive communication, such as text updates and post-service photos, along with reasonable pricing and same-day availability. While most reviews are positive, a minority of low-star excerpts describe instances of unprofessional online interactions and initial service failures where waste was missed, though some were resolved with follow-up visits.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
617 Google reviews we collected
Phrases our text analysis found in 493 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 493 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This company does an excellent job cleaning up after my dog and deodorizing the yard!”
“…any for several years, more expensive than Fresh Start, and they were awful, never ever actually getting all the poop, it was sooo incredibly frustrat…”
“They were actively communicating the whole time and when I saw that a section had been missed they came back immediately.”
“They come out twice a week thanks to them my yard always looks clean, they are great at communicating back when I message them.”
“Would recommend to anyone looking to start new service or even if your looking for a better service that what you already have!”
“Would not recommend.”
“He was very nice and loved on Sir Winston when he got there.”
“Incredibly rude online when asking simple questions.”
“Fresh Start has been dependable, communicative about their arrival and job completion, and reasonably priced.”
“I used to use a large nationwide service but their deodorizer was awful, over priced and didn’t work.”
“They are always reliable, professional, and do a thorough job cleaning up the yard.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fresh Start - Pet Waste Removal for 2 kinds of job. Pick one to see what they paid and said.
Fresh start has truely been wonderful! I have a Corso pup. Spoke to the lady who comes, she was willing to meet him and get to know him. Its important for us to have him socialized and keep those who come safe and she understood that. He now spends his Wednesdays waiting to say hi and get pets from her. I made an…
They were so pleasant to work with! Very responsive to all of my questions. They showed up on the day of and removed all our pet waste and sprayed the deodorizer. They were quick and took care of everything for us. Thank you so much!!
On time! That was important. He was very nice and loved on Sir Winston when he got there. I feel that it was just as important to you guys as it was to me getting the yard clean!
Excellent experience! They were actively communicating the whole time and when I saw that a section had been missed they came back immediately. I'm always concerned about our gate when people use it they listened and assured me when they were done it was closed.
Wonderful, professional, and friendly company and people! Process was easy and fast. Great service. Already recommending to my family and friends.
Got my yard cleaned up quickly, texted a picture of my gate being locked and really helped out with the situation I was dealing with. Will recommend to anyone who needs it!
| Job | Reviews | Category typical |
|---|---|---|
| Hazardous waste removal & disposal | 63 | — |
| Trash removal & disposal | 9 | — |
5.0 ★★★★★ 617 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I was happy with the service
Thank you, Eumeka, for the kind review. We are glad you were happy with the service and appreciate you taking the time to share your experience. We look forward to serving you again soon.
Fresh start has truely been wonderful! I have a Corso pup. Spoke to the lady who comes, she was willing to meet him and get to know him. Its important for us to have him socialized and keep those who come safe and she understood that. He now spends his Wednesdays waiting to say hi and get pets from her. I made an unusual request, they laughed and said sure no problem, when I asked to be notified in advance of any other person servicing our yard for safety reasons, they didnt blink an eye. They always send a picture of my gate closed and barrier back in place. I DO 100% recommend the services. Additionally I dont have my cans stinking of poo either so that great as well.
Hi Rachael! It's amazing to hear how well our team has connected with your Corso pup and made you feel at ease with our services. We totally get the importance of safety and communication, and we're glad to accommodate your requests. Thanks for recommending us and for the kind words about keeping your cans fresh too!
They were so pleasant to work with! Very responsive to all of my questions. They showed up on the day of and removed all our pet waste and sprayed the deodorizer. They were quick and took care of everything for us. Thank you so much!!
We're really happy to hear you had a great experience with us! It was our pleasure to help out and make things easier for you. Thanks for sharing your kind words!
On time! That was important. He was very nice and loved on Sir Winston when he got there. I feel that it was just as important to you guys as it was to me getting the yard clean!
Hi Windy! We're really glad to hear everything went smoothly and that Sir Winston got some extra love. Your trust in us to make sure your yard was spotless means a lot. Thanks for sharing your experience!
Excellent experience! They were actively communicating the whole time and when I saw that a section had been missed they came back immediately. I'm always concerned about our gate when people use it they listened and assured me when they were done it was closed.
Thank you, Matthew! We’re so glad to hear that our team communicated well and addressed your concerns promptly. It's important to us that you feel assured about your gate, and we're happy to have provided a positive experience for you.
Wonderful, professional, and friendly company and people! Process was easy and fast. Great service. Already recommending to my family and friends.
Hi Jessica! We're really glad to hear you had such a positive experience with us. Knowing that you'd recommend us to your family and friends truly means a lot. Thanks for sharing your kind words!
Got my yard cleaned up quickly, texted a picture of my gate being locked and really helped out with the situation I was dealing with. Will recommend to anyone who needs it!
Thanks a ton, Shaylene! I'm glad we could help you out with your yard and provide a little peace of mind. Your recommendation means a lot to us!
Punctual, efficient, And very professional
Thanks, Dustin! We're glad to hear you appreciated our punctuality and professionalism. It means a lot to us that you took the time to share your experience!
Very pleased!
Hi Lynn! We're so glad to hear you were very pleased. We appreciate your support and look forward to serving you again!
Good price, nice service, very convenient.
Thank you for the wonderful review, Brolly5. We are glad you found our pricing fair, service enjoyable, and location convenient. We look forward to welcoming you back.
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
