Pest control service · Surprise, AZ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★487 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$106typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise Frontino Pest Control for thorough treatments, professional conduct, and reasonable pricing, often noting technicians' attention to detail and care for pets. However, lower-rated reviews highlight recurring issues with poor communication, including missed appointments, lack of follow-up on concerns, and unexpected billing for services outside the agreed package.
Google rating: 5.0 out of 5 from 487 reviews (99% five-star).
Reviews on this page: 487 Google reviews (440 with written comments, 12 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: November 6, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Frontino Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frontino Pest Control: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frontino Pest Control: 93/100 on this factor. Category median: 92.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frontino Pest Control: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frontino Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frontino Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frontino Pest Control: 62/100 on this factor. Category median: 97.B
62
Bar = this company · dark tick = category median.
Star ratings
487 Google reviews we collected
5.0of 5
5 stars48099%
4 stars20%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 440 written reviews
99%praise
Praise85799%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2150%
Reasonable1945%
Overpriced00%
Not sure25%
$106+20% vs typical termite control services
Middle half of what 14 customers paid ($90–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26631%
Quality & results19222%
Speed & response13315%
Would recommend13315%
Communication708%
Price & value354%
Honesty & trust344%
What customers talk about
We read 440 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We just got the keys to our new apartment and wanted to get a nice barrier protection laid down.”
“Bruce did a great job and made us feel assured that we were taken care of and protected from pests as best as possible!”
“Assigning appointments without confirmation from myself so having technicians inconveniently showing up is terrible.”
“Bruce was super friendly and very efficient at spraying our whole house.”
“Using Frontino Pest Control for years, highly recommended.”
“This being my closest pest control store, I WILL NOT RECOMMEND THEIR SERVICES.”
“He explained the process and was very professional!”
“Excellent service, reasonable price and fast respond!”
“Highly recommend Jeff and the team for anyone looking for reliable pest control!”
People customers mention
Bruce22 reviews
Hoskins16 reviews
Jeff12 reviews
Tyler9 reviews
Aaron7 reviews
Xander7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Frontino Pest Control for 8 kinds of job. Pick one to see what they paid and said.
AAZLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Thank you Andrew N. for for including us on your schedule at the last minute! We just got the keys to our new apartment and wanted to get a nice barrier protection laid down.
Companies now days get so big that you can feel just like a number. Not Frontino!
They take pest control seriously! Dressed up for the…
Paid $80–100Reasonable price
SSean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bruce was detail to all areas of the house
With construction going on, he spray areas that expose to prevent insects from coming into the house.
Paid $100–120Reasonable priceHome inspection
FFilippo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bruce was on time, professional and quick! Using Frontino Pest Control for years, highly recommended.
Paid $100–120Great priceGeneral pest inspectionBug & insect extermination
DDesiree2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic service from Frontino Pest Co.! Jeff Hoskins serviced our yard recently, and his professionalism and attention to detail were top-notch. He was thorough, courteous, and made sure everything was completely taken care of. Highly recommend Jeff and the team for anyone looking for reliable pest control!
Paid $60–80Great priceGeneral pest inspectionBug & insect extermination
KKathrynLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This company is always accommodating to my requests - they strive to please! Technician Xander Noble is their best! He is efficient and thorough and answers any inquiries I have.
Paid $120–140Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
JJulie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Been using a them for a while now, they are the best! Thanks to our favorite tech Andrew!
Thank you Andrew N. for for including us on your schedule at the last minute! We just got the keys to our new apartment and wanted to get a nice barrier protection laid down.
Companies now days get so big that you can feel just like a number. Not Frontino!
They take pest control seriously! Dressed up for the occasion—khakis, button-up shirt, and protective booties—they ran a bead around the perimeter of my apartment, went inside the kitchen sink cabinet, and got all the nooks and crannies. Glue traps set and positioned.
The maintenance program is worth the peace of mind. There are other companies that service our building, but I never hear any complaints about Frontino.
Price assessment: Reasonable price
Price: $80–100
Pest type: Ants, Termites, Rodents, Cockroaches
S
Sydney Giarratano7 reviewsiTotal number of Google reviews Sydney has written across all businesses on Google Maps, not just this one.
Love these guys, price is good and techs are fantastic. Had Bruce come by today and he noticed I was overseeding my yard so was careful not to step on the grass. Also was super friendly with my pup - felt like having another friend in the home. Easy recommendation to anyone looking.
F
Francisco Hernandez1 reviewiTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
This is by far, the best extermination company I have ever used. I haven’t had a mosquito bite in over a year! I highly recommend This company. And thank you, Bruce, you are wonderful. I really appreciate Everything you’ve done!
Price assessment: Great price
Services: Spider extermination, General pest inspection, Mosquito extermination
Pest type: Spiders, Mosquitoes
N
Nathan Lyons4 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
We just recently moved to our new house and we quickly discovered that we had some pests that we needed to take care of. We have had a total of 3 services done and all have been great. The last two was done by Jeff. Super friendly and does a good job. Thank you!
Pest type: Cockroaches, Other
Response from the owner · 3 weeks ago
Thanks Mary. Frontino is always glad to help.
T
Tony Yanez6 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
