Experts Reviews · Company report
Frostline Boston Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Frostline Boston Appliance Repair

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 155 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frostline Boston Appliance Repair is better than 93% of appliance repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frostline Boston Appliance Repair is better than 91% of appliance repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frostline Boston Appliance Repair is better than —% of appliance repair.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 86% of appliance repair.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired Frostline Boston Appliance Repair for 8 kinds of job.

Frostline Boston Appliance Repair for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$365
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 24 Google reviews tagged “Dryer repair”

Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Prompt and efficient. Same day diagnostics.extra hour was for when they had to come back with a part. Overall great.

Paid $350–400Reasonable priceDryer repairWashing machine repair
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a problem with my dryer (no more heat). Ivan from Frostline was very efficient, serviceable and nice. That’s the second time that I use Frostline and I recommend their service. Friendly, quick intervention and efficient. Thanks Ivan

Paid $300–350Reasonable priceDryer repair
Marisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan did an amazing job, he was quick, responsive and was super helpful!

Paid $350–400Reasonable priceDryer repair
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

George was knowledgeable and professional. He resolved my issue promptly.

Paid $500+Reasonable priceDryer repair
Danhai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend Frostline! The gentleman was professional, careful, and extremely thorough throughout the entire repair process. He came back multiple times to make sure my dryer was completely fixed, and he never cut corners. On top of that, their pricing was very reasonable.

Paid $250–300Reasonable priceDryer repair
Billy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan was great. Quick and easy to work with

Reasonable priceDryer repair
JeffreyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. Foundbthe problem got tje parts and fixed the next day.

Dryer repair
Shannon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent experience with George and Ivan.

Dryer repair
Diego2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great support from Ivan, they were quick to respond and resolved the issue of a sock stuck in the dryer

Paid $300–350Dryer repair
Brett9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ivan came to service my dryer. It needed a whole new mother board and and wire. I t was a big job and Ivan did an excellent job. He did a professional job and completed it nicely. Thank you for a job well done.

Paid $250–300Reasonable priceDryer repair
Shaul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great work!

Paid $500+Great priceDryer repair
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

George was fantastic today. Very knowledgeable and friendly. Explained what he did to repair the dryer, ran it for a few seconds for me, and told me I have 2-month warranty on the control board. Highly recommend him!

Paid $500+Great priceDryer repair
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Max was awesome ! Very professional & efficient.

Paid $350–400Not sureDryer repair
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ivan was very professional when fixing my dryer. He showed me what was wrong and cleaned up well.

Paid $350–400OverpricedDryer repair
Daniel17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ivan was great. Took extra time but did an excellent job fixing our clothes dryer

Dryer repair
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ivan was great at fixing my dryer! Very easily able to diagnose the issue and offer a solution. Would definitely use him again for any appliance issues.

Dryer repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

George was great to deal with. He was very professional and thorough and explained every step of the process.

Paid $250–300Reasonable priceDryer repair
JANET9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

From 1 st diagnostics to fixing the problem was very quick. The technician was very polite and professional.

Paid $350–400Reasonable priceDryer repair
Nini3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Max, the technician arrived on time wears disposable shoe cover (which i really appreciated) friendly and very respectful. He quickly diagnosed the problem of my dryer fixed it and made sure it was running smoothly before he left. He is knowledgeable, efficient and very professional. Would highly recommend him to anyone!

Paid $250–300Reasonable priceDryer repair
Nini2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Max, the technician arrived right on time, wears a disposable shoe cover ( which i like ) friendly and very respectful. He quickly diagnosed the problem of my dryer, he fixed it and took the time to ensure it was working perfectly before leaving. Max is extremely knowledgeable, efficient and professional. Would highly recommend his service to anyone!

Customer photo from Nini's review
Paid $200–250Reasonable priceDryer repair
madeline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was extremely impressed with Frostline and their prompt and professional service. The service tech, Nick, who was extremely knowledgeable, fixed my 25 yr old Speed Queen dryer, which now works better than new. Nick was competent and meticulous in cleaning up after the repair as well. I would highly recommend this company.

Great priceDryer repair
Angela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Frostline was a company I found on the web and took a chance with them. I must say I was extremely impressed on both of the occasions I used them. Once when they fixed my fridge and the other my dryer. The tech was knowledgeable, professional and polite. I would call them again if I needed to for my next appliance repair.

Paid $250–300Reasonable priceRefrigerator/freezer repairDryer repair
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent technician! Friendly, knowledgeable and efficient!

Paid $200–250Reasonable priceDryer repair
Beth3 months ago★★★★

Rating only, no written review.

Paid $500+Reasonable priceDryer repairWashing machine repair

Price

$365+35% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 66%Overpriced 2%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair29$126–$371
Refrigerator/freezer repair28$132–$440
Dryer repair24$183–$365
Dishwasher repair17$114–$390
Stove, cooktop & oven repair10$126–$427
Oven repair8$139–$427
Stove & cooktop repair4$126–$429
Refrigerator repair3$253–$427

Compare with