Appliance repair service · Boston, MA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★155 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$365typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight prompt scheduling, professional communication, and fair pricing for repairs on dishwashers, refrigerators, dryers, and washing machines. Technicians are often noted for thorough diagnostics, efficient service, and willingness to return to ensure issues are fully resolved without additional charges. However, a small number of low-star reviews cite significant delays in appointments and complaints about high pricing estimates that lacked sufficient explanation.
Google rating: 4.9 out of 5 from 155 reviews (97% five-star).
Reviews on this page: 155 Google reviews (145 with written comments, 17 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frostline Boston Appliance Repair: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frostline Boston Appliance Repair: 91/100 on this factor. Category median: 87.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frostline Boston Appliance Repair: 86/100 on this factor. Category median: 97.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frostline Boston Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frostline Boston Appliance Repair: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
155 Google reviews we collected
4.9of 5
5 stars15097%
4 stars32%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
99%praise
Praise29199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1819%
Reasonable6366%
Overpriced22%
Not sure1213%
$365+35% vs typical appliance repair
Middle half of what 88 customers paid ($240–$506) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7826%
Staff & attitude7425%
Quality & results6121%
Would recommend3412%
Communication227%
Price & value165%
Honesty & trust103%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“George and team were fantastic and timely in fixing the issues I was having with my refrigerator and freezer.”
“Ivan from Frostline was very efficient, serviceable and nice.”
“They were always on time and very thorough in their explanations on what parts needed to be replaced or fixed.”
“Absolutely the worst experience I could imagine.”
“That’s the second time that I use Frostline and I recommend their service.”
“…ou call to get information Mary always answers the phone and promptly communicates all necessary information about parts orders and appointment schedu…”
“We so appreciated their help and reasonable rate for this repair.”
“A little pricey for 20mins job but done perfectly.”
“Very satisfying, professional work fast and reliable.”
People customers mention
Ivan17 reviews
George7 reviews
Arty4 reviews
Nick4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Frostline Boston Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Andrew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Prompt and efficient. Same day diagnostics.extra hour was for when they had to come back with a part. Overall great.
CasimirLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
These guys stand by their work! After the initial repair did not solve the problem, they tried a few other repairs until the issue was resolved. Mind you, the additional repairs were not small ticket items.
Once completed they only charged me for the initial quote when they first came out. No add on charges for the…
Paid $450–500Reasonable priceDishwasher repair
Greg2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
George and team were fantastic and timely in fixing the issues I was having with my refrigerator and freezer. They were always on time and very thorough in their explanations on what parts needed to be replaced or fixed. Highly recommend.
Paid $500+Great priceRefrigerator/freezer repair
Avery3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
George fixed our dishwasher in a timely manner and I am super satisfied with his service!
Paid $200–250Great priceDishwasher repair
Kersing1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I wanted to replace a moldy rubber gasket in my LG washing machine. Within 2 hours of calling Frostline they dispatched two technicians to my home to do the replacement. The replacement was done in approximately 1.5 hours, which is quite impressive given the tight space. I also appreciated that the technicians ran a…
Paid $350–400Not sureWashing machine repair
Chris6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Prompt and efficient! Ivan was knowledgeable and got our fixes done! He came to diagnose on a Friday and was back on Wednesday to finish the job!
Prompt and efficient. Same day diagnostics.extra hour was for when they had to come back with a part. Overall great.
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair, Washing machine repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you for your positive review! We're glad we could provide prompt, efficient service and complete the diagnostics on the same day. We appreciate your patience while we returned with the necessary part to complete the repair. Thank you for choosing Frostline Boston. We look forward to assisting you again in the future!
Casimir MaziarzLocal Guide · 12 reviewsiTotal number of Google reviews Casimir has written across all businesses on Google Maps, not just this one.
These guys stand by their work! After the initial repair did not solve the problem, they tried a few other repairs until the issue was resolved. Mind you, the additional repairs were not small ticket items.
Once completed they only charged me for the initial quote when they first came out. No add on charges for the other items replaced. Dishwasher has worked flawlessly since.
Price assessment: Reasonable price
Price: $450–500
Services: Dishwasher repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Thank you so much for your thoughtful review! At Frostline Boston, we take pride in standing behind our work and making sure every repair is completed properly. We understand how frustrating appliance issues can be, and we're glad our team was able to resolve the problem and get your dishwasher running flawlessly. Your satisfaction and trust mean a great deal to us. We truly appreciate your patience throughout the process and thank you for choosing Frostline Boston!
Greg Picozzi2 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
George and team were fantastic and timely in fixing the issues I was having with my refrigerator and freezer. They were always on time and very thorough in their explanations on what parts needed to be replaced or fixed. Highly recommend.
Price assessment: Great price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · a week ago
Thank you so much for your kind words and recommendation! We’re glad to hear that George and our team were able to resolve the issues with your refrigerator and freezer. Providing timely service, clear explanations, and thorough repairs is always our priority. We truly appreciate your trust in Frostline Boston and look forward to assisting you again in the future!
Avery Russell3 reviewsiTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
George fixed our dishwasher in a timely manner and I am super satisfied with his service!
Price assessment: Great price
Price: $200–250
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much for your great review! We’re glad to hear that George was able to get your dishwasher fixed quickly and that you’re satisfied with the service. We truly appreciate your business and look forward to helping you again whenever you need us!
Kersing1 reviewiTotal number of Google reviews Kersing has written across all businesses on Google Maps, not just this one.
I wanted to replace a moldy rubber gasket in my LG washing machine. Within 2 hours of calling Frostline they dispatched two technicians to my home to do the replacement. The replacement was done in approximately 1.5 hours, which is quite impressive given the tight space. I also appreciated that the technicians ran a speed wash cycle to make sure they were no leaks.
Price assessment: Not sure
Price: $350–400
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago
Thank you for sharing your experience, Kersing! Fast response and thorough quality checks are what we strive for every day. We’re glad we could get your LG washing machine taken care of so quickly. Thanks for choosing Frostline!
Sherry Zises2 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Ivan did a great job fixing my dryer.
Came on time and was a very good technician
Response from the owner · 2 weeks ago
Thank you for your great review! We’re glad to hear that Ivan was able to get your dryer fixed and that you were happy with his service. We truly appreciate your business and your kind words about our team!
Diane Washburn4 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
George, who is a genius, fixed my Uline under the counter refrigerator/freezer which has not worked properly since I bought it in January 2026. It is now quiet and maintains the temp like clockwork. He diagnosed the problem and fixed it perfectly. Yay for George…he is wonderful,
Services: Refrigerator repair
Response from the owner · 3 weeks ago
Thank you so much for the fantastic review! We’ll be sure to pass your kind words along to George—he’ll be thrilled to know your Uline is finally running perfectly. We're always here if you need anything else!
Chris Barber6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Prompt and efficient! Ivan was knowledgeable and got our fixes done! He came to diagnose on a Friday and was back on Wednesday to finish the job!
Price assessment: Reasonable price
Price: $500+
Services: Dishwasher repair, Oven repair
Repair wait time: 2–3 hr
Response from the owner · a month ago
Thanks so much for taking the time to share your experience! We're glad Ivan could get you back up and running smoothly. Don't hesitate to reach out if you ever need us again.
Stephen Greene2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Ivan did a great job fixing my stove. He was able to troubleshoot the problem and fix the range top issue I was having.
Price assessment: Reasonable price
Services: Stove & cooktop repair
Response from the owner · a month ago
Thank you for your great review! We’re glad Ivan was able to troubleshoot the issue and get your range top working properly again. We truly appreciate you choosing Frostline Boston and are always here if you need us in the future!
David Manetti4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I had a problem with my dryer (no more heat). Ivan from Frostline was very efficient, serviceable and nice. That’s the second time that I use Frostline and I recommend their service. Friendly, quick intervention and efficient. Thanks Ivan
Price assessment: Reasonable price
Price: $300–350
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you so much for your kind words and for choosing Frostline Boston again! We’re glad Ivan was able to quickly diagnose and resolve the heating issue with your dryer. We truly appreciate your continued trust and recommendation, and we’ll be happy to help anytime you need us!
