Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREFrostline Boston Appliance Repair
Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 155 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frostline Boston Appliance Repair is better than 93% of appliance repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frostline Boston Appliance Repair is better than 91% of appliance repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frostline Boston Appliance Repair is better than —% of appliance repair.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 86% of appliance repair.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100
Reviews for your job
Customers hired Frostline Boston Appliance Repair for 8 kinds of job.
Frostline Boston Appliance Repair for refrigerator repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Refrigerator repair”
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
George, who is a genius, fixed my Uline under the counter refrigerator/freezer which has not worked properly since I bought it in January 2026. It is now quiet and maintains the temp like clockwork. He diagnosed the problem and fixed it perfectly. Yay for George…he is wonderful,
Refrigerator repair
Dylan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
George was extremely helpful in fixing our refrigerator! He was one of the only techs who could diagnose and fix the issue. Would highly recommend going with frostline.
Paid $450–500Reasonable priceRefrigerator/freezer repairFreezer repairRefrigerator repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great service! Very pleased.
Paid $400–450Great priceRefrigerator repair
Price
$365+35% vs typical appliance repair
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 19%Reasonable 66%Overpriced 2%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Washing machine repair | 29 | $126–$371 |
| Refrigerator/freezer repair | 28 | $132–$440 |
| Dryer repair | 24 | $183–$365 |
| Dishwasher repair | 17 | $114–$390 |
| Stove, cooktop & oven repair | 10 | $126–$427 |
| Oven repair | 8 | $139–$427 |
| Stove & cooktop repair | 4 | $126–$429 |
| Refrigerator repair | 3 | $253–$427 |
