Analyzing 6,627,0246.6M ReviewsFor 18,48118.5K Experts

Experts Reviews · Company report
Frostline Boston Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Frostline Boston Appliance Repair

Boston, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 155 Google reviews

📞 Call (857) 626-1272Request a call backWebsite ↗

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Frostline Boston Appliance Repair is better than 93% of appliance repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Frostline Boston Appliance Repair is better than 91% of appliance repair.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Frostline Boston Appliance Repair is better than —% of appliance repair.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 86% of appliance repair.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Frostline Boston Appliance Repair is better than 100% of appliance repair.A
100

Reviews for your job

Customers hired Frostline Boston Appliance Repair for 8 kinds of job.

Frostline Boston Appliance Repair for stove, cooktop & oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove, cooktop & oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 28
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 10 Google reviews tagged “Stove, cooktop & oven repair”

Laurel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan was.excellent! He was friendly, helpful, and thorough. He explained how the units work and assured me they are safe. And the price was less than the original estimate! So great! I highly recommend this service.

Paid $200–250Great priceStove, cooktop & oven repair
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan called - completed tasks perfectly A little pricey for 20mins job but done perfectly.

Paid $350–400OverpricedStove, cooktop & oven repair
Angela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My experience was really good. They text me when they would arrive and George was very nice and did a thorough job.

Paid $400–450Not sureStove, cooktop & oven repair
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ivan was professional and knew how to fix the problem with no trouble.

Paid $250–300Reasonable priceStove, cooktop & oven repair
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ivan was very responsive and worked hard to fix the issues at hand. He explained the issue and was able to take care of it prior to leaving

Paid $200–250Great priceStove, cooktop & oven repair
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ivan is fantastic. So good at what he does!!! Couldn’t be more pleasant. Would definitely want Ivan to do any work we need

Paid $500+Reasonable priceStove, cooktop & oven repair
ZLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

called and sent technician over within one hour on my electric stove. Ivan came and helped replaced a thermostat and problem solved within a short time. Fast, efficient and great communication. Ivan is extremely nice and tried his best on all my questions and request. Recommended!

Paid $200–250Not sureStove, cooktop & oven repair
Barbara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Artie, came to my house on a holiday, on time and fixed my old maytag oven , it was not easy but he was able to get it done. He was great, neat, capable and will use this service again !! BjB

Not sureStove, cooktop & oven repair
Ilya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technicians are made a great professional job. We are very satisfied and strongly recommend this company to invite for repairing .

Paid $500+Reasonable priceStove, cooktop & oven repair
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He was very understanding and honest about the price to fix the oven vs getting a new oven.

Paid $250–300Stove, cooktop & oven repair

Price

$365+35% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 66%Overpriced 2%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair29$126–$371
Refrigerator/freezer repair28$132–$440
Dryer repair24$183–$365
Dishwasher repair17$114–$390
Stove, cooktop & oven repair10$126–$427
Oven repair8$139–$427
Stove & cooktop repair4$126–$429
Refrigerator repair3$253–$427

Compare with

Aytech Appliance Services logoAytech Appliance ServicesExperts Score 99Boston · 5.00★Pete's Appliance logoPete's ApplianceExperts Score 95Boston · 4.92★Stocker Appliance Repair LLC logoStocker Appliance Repair LLCExperts Score 92Boston · 4.94★