Pet boarding service · Honolulu, HI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%29+2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★369 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Furever Friends Play and Stay 4.9 out of 5 based on 369 reviews, with the owner responding to 56 percent of them. Customers frequently praise the staff's friendliness, punctuality, and proactive communication, noting that photo updates and easy online booking provide peace of mind during daycare and boarding stays. While most experiences are positive, a minority of low-star reviews criticize facility cleanliness, allege billing errors, and report instances of pet aggression or confusion during drop-off procedures.
Google rating: 4.9 out of 5 from 369 reviews (94% five-star).
Reviews on this page: 369 Google reviews (325 with written comments, 59 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 27, 2026.
Service: Pet Boarding Facility serving Honolulu, Hawaii.
Data from Google, last updated October 27, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Furever Friends Play and Stay: 89/100 on this factor. Category median: 86.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Furever Friends Play and Stay: 83/100 on this factor. Category median: 78.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Furever Friends Play and Stay: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Furever Friends Play and Stay: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Furever Friends Play and Stay: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Furever Friends Play and Stay: 29/100 on this factor. Category median: 42.D
29
Bar = this company · dark tick = category median.
Star ratings
369 Google reviews we collected
4.9of 5
5 stars34794%
4 stars103%
3 stars41%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 325 written reviews
98%praise
Praise31898%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1627%
Reasonable4169%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12438%
Would recommend7222%
Honesty & trust3912%
Quality & results268%
Speed & response227%
Price & value216%
Communication206%
What customers talk about
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is exceptional—professional, warm, attentive, and clearly passionate about what they do.”
“I'm so grateful to have found Furever Friends and would absolutely recommend them to anyone looking for a loving, trustworthy place to board their fur babies!”
“if you need to fly off island and need to bring your pets with you, I don't recommend boarding a big dog, unless you have someone who can assemble cra…”
“It's clear that the people at Furever Friends genuinely love and care about animals.”
“We have boarded our dog here every time we travel, and we’ve always had a great experience.”
“Dingy, dark and a horrible place to leave your little ones.”
“Every time I’ve come in, there is someone to greet me promptly and they are always happy.”
“…boarding time with you, she got to meet so many wonderful small dogs, worth it, definitely be boarding her here again while I take a trip😊…”
“Even with hurricane Lowell on its way weee we’re not concerned of his safety as they were communicating with us conditions”
People customers mention
Wendy19 reviews
Colin13 reviews
Alea7 reviews
Junah5 reviews
Rhea4 reviews
Jack3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Furever Friends Play and Stay for 8 kinds of job. Pick one to see what they paid and said.
NaeNaeLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★
We always deal with Jack. When we drop Appa off and when we pick him up. Jack always answers our questions. Appa is well taken cared of. We trust our furbaby with Forever
Reasonable priceDog boarding
DeniceLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Our pet, Willie, has had both daycare and extended boarding stays. He loves it there. He always runs eagerly into the facility when we drop him off and is reluctant to leave. All the staff have been helpful. You can tell that they enjoy being with the pets.
As our dog was a rescue dog, he is slow to warm up to…
Reasonable priceOther pet boarding
Damon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Wow! Fur-Ever Friends has been the best experience for Doggie Daycare and Boarding. Jarvis and Julian our Airedale terriers, are always excited to arrive and never wants to leave! They sent photos of our fur babies while we were on vacation. They spend all day playing with their friends and are so exhausted from…
Reasonable priceDog boarding
Jodie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Thank you Furever Friends!
My Miso girl just loves her staycations and I love the complimentary bath you give Miso before I pick her up.
Reasonable priceDog boarding
Jody6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I can't say enough wonderful things about Furever Friends! Leaving my girls in someone else's care is never easy, especially with one of them being a senior, but knowing they were in good hands gave me such peace of mind.
It's clear that the people at Furever Friends genuinely love and care about animals. Having a…
Reasonable priceOther pet boardingDog groomingOther pet daycare
Donalyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Furever Friends is hands-down the BEST dog boarding experience we’ve ever had. They took incredible care of my pup over the holidays, and I couldn’t have asked for more. The staff is exceptional—professional, warm, attentive, and clearly passionate about what they do. You can see and feel how much they genuinely…
We always deal with Jack. When we drop Appa off and when we pick him up. Jack always answers our questions. Appa is well taken cared of. We trust our furbaby with Forever
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 16 hours ago
Thank you so much for your kind words, Naenae. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Denice GotoLocal Guide · 31 reviewsiTotal number of Google reviews Denice has written across all businesses on Google Maps, not just this one.
Our pet, Willie, has had both daycare and extended boarding stays. He loves it there. He always runs eagerly into the facility when we drop him off and is reluctant to leave. All the staff have been helpful. You can tell that they enjoy being with the pets.
As our dog was a rescue dog, he is slow to warm up to people, but he has adjusted well at Furever Friends. I like how they've separate the different size dogs.
While away, the Staff uploads photos to the gallery, so that we can see what he has been up to.
Any questions, they will respond promptly.
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 2 days ago
Thank you so much for your kind words, Denice. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Damon McCullar3 reviewsiTotal number of Google reviews Damon has written across all businesses on Google Maps, not just this one.
Wow! Fur-Ever Friends has been the best experience for Doggie Daycare and Boarding. Jarvis and Julian our Airedale terriers, are always excited to arrive and never wants to leave! They sent photos of our fur babies while we were on vacation. They spend all day playing with their friends and are so exhausted from all the playing, that they usually sleep on the drive home!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · Edited 3 days ago
Thank you so much for your kind words, Damon. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Jodie Sope1 reviewiTotal number of Google reviews Jodie has written across all businesses on Google Maps, not just this one.
Thank you Furever Friends!
My Miso girl just loves her staycations and I love the complimentary bath you give Miso before I pick her up.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 6 days ago
Thank you so much for your kind words, Jodie. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Marie Holloway4 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
We are those crazy dog parents. Our golden doodle is spoiled rotten! She had been attending another doggie daycare but things have gotten weird at the other place. Found out about Furever Friends from a friend and decided to give them a try. They happen to be in the same spot another doggie daycare was years ago. So I was very familiar with their location. And we are so happy we did!
The staff are super friendly and welcoming. But what impressed us the most is that they are equally (if not more) to our golden doodle. She's super excited when we drop her off for daycare. And super tired when we get her home.
They offer affordable daycare and boarding. Great activities to tire out any fur baby. Other Furever doggie parents we've met all say the same thing. They wouldn't trust anyone else with their dogs. And we couldn't agree more!
PS - best part is that they have a super easy website to book all your doggie daycare appointments, boarding, and activities.
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · a week ago
Thank you so much for your kind words, Marie. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Jody Geare6 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
I can't say enough wonderful things about Furever Friends! Leaving my girls in someone else's care is never easy, especially with one of them being a senior, but knowing they were in good hands gave me such peace of mind.
It's clear that the people at Furever Friends genuinely love and care about animals. Having a place where I can feel comfortable leaving my girls while I'm away means the world to me. They're not just pets, they're family, and I want them treated that way.
I'm so grateful to have found Furever Friends and would absolutely recommend them to anyone looking for a loving, trustworthy place to board their fur babies! ❤️🐾
Price assessment: Reasonable price
Services: Other pet boarding, Dog grooming, Other pet daycare, Dog boarding, Dog daycare
Response from the owner · a week ago
Thank you so much for your kind words, Jody. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Donalyn Dela Cruz5 reviewsiTotal number of Google reviews Donalyn has written across all businesses on Google Maps, not just this one.
Furever Friends is hands-down the BEST dog boarding experience we’ve ever had. They took incredible care of my pup over the holidays, and I couldn’t have asked for more. The staff is exceptional—professional, warm, attentive, and clearly passionate about what they do. You can see and feel how much they genuinely love the dogs in their care.
Leaving your furbaby behind is never easy, but Furever Friends made it completely stress-free. I had total peace of mind knowing my dog was not just safe, but truly loved on and well cared for. If you’re looking for a place you can fully trust with your fur baby, this is it. Highly, highly recommend
Price assessment: Great price
Services: Dog bathing and blow dry, Dog boarding
Response from the owner · Edited a week ago
Thank you so much for your kind words, Donalyn. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Jonathan Everhart11 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Staff is incredible, always super friendly and happy to see my pup. Have always been accommodating. My dog loves coming here!
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Kristin Frost1 reviewiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
I have no worries when I drop off my dog to them. She is so excited when we get there and cant wait to play with all the other dogs!
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Kristin. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
Cheryl Yamaki3 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
My dog goes to day care at ff Monday through Friday and he has a ton of fun. The boarding was great and I was sent photos showing that he was having a great time
Price assessment: Great price
Services: Dog boarding with training
Response from the owner · 3 weeks ago
Thank you so much for your kind words, Cheryl. We really appreciate you taking the time out to share your experience with us.
Have a pawsome day.
Furever Friends Play and Stay
