Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the sales staff for being patient, helpful, and knowledgeable, noting that the store offers reasonable pricing and a smooth in-store shopping experience. However, recurring criticisms highlight significant issues with the delivery process, including incorrect items, delayed shipments, and poor communication when problems arise. Some reviewers also express dissatisfaction with the long-term quality of certain furniture pieces, such as uneven foam or sinking cushions, despite initial satisfaction with the purchase.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
747 Google reviews we collected
Phrases our text analysis found in 693 written reviews
How often each topic comes up in the written reviews
We read 693 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“john was very helpful and patient, helped us get a new mattress and box spring without the hassle!”
“He's very arrogant and treated me with contempt and little kindness.”
“What impressed me most was how thorough he was—he explained the different calculations 10+ times (or even more) because I wanted to be completely conf…”
“I'm telling my fellow Latinos not to buy furniture here; it's terrible quality, the material is awful, very hard, and difficult to assemble.”
“Frank helped me with my purchase, highly recommended.”
“I would not recommend due to the bad customer service.”
“I got some really nice Funiture at a very reasonable price,and all the staffs were friendly,helpful and welcoming.”
“Way over priced $2700 for sofa/loveseat I paid less than half for.”
“He answered all my questions and made sure my concerns were addressed quickly.”
“Frank is a terrific sales rep; answered all of my questions and concerns and went out his way to make sure I was comfortable with my purchase.”
“It's uncomfortable, and they tell you to call them with any questions, but they never answer the phone.”
“I came in looking for a gravity massage chair for my friend’s birthday, and from the very beginning he was kind, patient, and genuinely helpful.”
praise complaint · found by our text analysis, Google review wording unchanged.
I purchased a living room, Dining and king bed I absolutely love everything, I received a free gift with my purchased items but still waiting on Box spring and free gift to arrive!!🥰🙌🏽
Yonthan gracias por tu colaboración eres un éxelente trabajador gracias mill bendiciones
Frank is a terrific sales rep; answered all of my questions and concerns and went out his way to make sure I was comfortable with my purchase.
Doy una estrella para Jonathan. Les digo a mi gente latina que no compren muebles aquí son de muy pésimo calidad, el material es pésimo, muy duro y con problemas para ensamblarlos, poco confortable, te dicen que les llame por cualquier duda y nunca contestan el teléfono, pero la peor y aterradora experiencia fue…
john was very helpful and patient, helped us get a new mattress and box spring without the hassle!
Frank was able to help me with my purchase definitely will recommend coming to him and work with him 10/10
4.9 ★★★★★ 747 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I purchased a living room, Dining and king bed I absolutely love everything, I received a free gift with my purchased items but still waiting on Box spring and free gift to arrive!!🥰🙌🏽
Yonthan gracias por tu colaboración eres un éxelente trabajador gracias mill bendiciones
Frank is a terrific sales rep; answered all of my questions and concerns and went out his way to make sure I was comfortable with my purchase.
Frank me ayudo en mi compra demasiado recomendado
Mateo, we are so glad Frank made your recent purchase smooth and enjoyable! Ensuring you find exactly what you need is always our top priority. We hope to see you again soon!
Doy una estrella para Jonathan. Les digo a mi gente latina que no compren muebles aquí son de muy pésimo calidad, el material es pésimo, muy duro y con problemas para ensamblarlos, poco confortable, te dicen que les llame por cualquier duda y nunca contestan el teléfono, pero la peor y aterradora experiencia fue con el que dice que es manager dice que se llama Nam. Es muy prepotente, me trató de una forma muy despectiva con muy poca amabilidad, quizo discriminnarme porque le pregunté si hablaba español, dice que no tiene por qué hablar español porque es ciudadano americano 《Yo soy ciudadana americana y hablo inglés y español ) Me dijo que no le interesa. No vayan a su tienda, pues discrimina nuestra raza.
I do thank you for the Feedback any feedback is good feedback. Let's address why you came in the first place, you purchased a leather L shaped sectional with reclining at each end and you stated you wanted to return it because you couldn't lay in the wedge part of the sectional, we did advise that the sectional is for reclining but the wedge which is the part that is in the corner isn't designed for that since it curves the contour of the corner. You told me that I should be ashamed of myself because I look Spanish and not speak Spanish, I explained I am Mixed but I never was taught Spanish but that I am mostly Italian, and you told me you were good with speaking with me even though I didn't speak any Spanish. We tried to explain the policy that was also explained when you purchased. The sectional has been in your possession 3 weeks and then you decided to come in. I was very respectful you said Jon was amazing in store but now you give him 1 star. I hope God blesses you and if you have any further questions feel free to stop in, we will assist you to the best of our ability. You can also give us a call at 984-296-5156
john was very helpful and patient, helped us get a new mattress and box spring without the hassle!
John is a valued member of our team, and I will be sure to pass along your kind words. We are so glad he provided a seamless mattress and box spring purchase.
Frank was absolutely amazing. I had to leave a review because he truly made a difference for me. I came in looking for a gravity massage chair for my friend’s birthday, and from the very beginning he was kind, patient, and genuinely helpful. Frank helped me get approved in two different ways, and he listened carefully to my concerns about the approval process and the payments. What impressed me most was how thorough he was—he explained the different calculations 10+ times (or even more) because I wanted to be completely confident and fully content. He never rushed me, and he made sure I understood everything clearly before I moved forward. Also, whoever his manager was, they were compassionate and helpful as well, making the entire experience feel supportive. Because of Frank, I was able to brighten my friend’s birthday even more. She loved the chair, and her entire family has been enjoying it as well. I will definitely be back—I'm planning to look at sofas for myself, and I’m hoping I get to work with Frank again. The best part is that he doesn’t force you to buy anything. He makes sure customers understand what they’re getting, how it will either benefit them or not benefit them, and he does his best to help in any way he can while truly listening. One thing I really appreciated: he was himself—he wasn’t pushy or scripted in a way that felt fake. Thank you again, Frank—you went above and beyond and made my day.
Courtney Robinson, it is wonderful to hear that Frank provided such a patient and thorough experience. We will be sure to pass your kind words along to him and our management team.
Excelente atención de francisco muy atento y amable 100% recomendado
Richard Colmenares, it is wonderful to hear that Francisco provided such attentive and friendly service. We truly appreciate the recommendation and look forward to assisting you with your future furniture needs.
Muy buenas atención por parte de francisco
It is wonderful to hear that Francisco provided such excellent service during your visit. We will be sure to pass your kind compliments along to him. We hope to see you again soon!
Francisco assisted me with purchase very professional and pleasant
We're glad Francisco provided such a professional and pleasant experience during your purchase. We appreciate you sharing your feedback!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
